FlightNetworkReviews 4,023

Absolutely terrible. Will never use it again. I was charged for re-booking my flight that was cancelled back in March due to COVID19. Received an email the following day that the flight is cancelled. Called and they said they would get back, which they didn't. Called again twice after that and was hanged up on both times.
Instead called the airline directly and was able to change my ticket no problems.
Thus, these people are nothing but thieves. Not legit. Poor customer service. Zero stars.

Never use this site, also part of Fly Far - worse service and support I have ever seen with over 14 flights a year over the last 5 years. Stay away.
Cancelled a flight to YVR from YYZ due to COVID and received an email credit with a 150$ cancellation fee.
Credit was refencing the old booking code, long story short spent literally 2 separate attempts with 3 hours on hold - no response and no way to apply the credit for a new flight 4 months later - so disappointed. This industry, especially Flight Network is just super flawed when it comes to customer support and service.

Be warned. Don't spend any money with this company. Looks like your getting a deal until something goes wrong. Then it's just like getting scammed by a criminal. They don't pick up the phone, hang up, won't let you talk with managers, and nobody Seems to know how too answer any questions I've had. The worst company I've ever dealt with. Please don't waste your time with them. The way I have been treated by Flightnetwork with my tickets being cancelled by the airline is unbelievable. They should not even be allowed to exist

In Google Travel, when you look for flights and click through to a site to book, usually the dates carry over. This is not the case with FlightNetwork. They choose a random date and it is up to you to fix it, though the flight times will stay the same so you have to be very careful. They charge a fee for a "Fleixble Ticket," but cannot and will not change or cancel flight reservations. They charge a fee for "Support Package Premium," but cannot and will not do anything for you other than to tell you to call the airline directly. Airlines usually cannot make changes to flights booked through a travel agent, so you're stuck. It is cheap, but it seems more likely you will be screwed than satisfied.

I have had a very horrifying experience with this company where they've digested $3285 USD hard earned money of mine. Our flight cancelled due to covid 19 pandemic as the destination country closed it's borders so now they say they have given me a future credit to book tickets. I have been calling them more than 100 times in the last 3 months and have written several emails but have never got a response back. Even on calls, I have to wait for 4-5 hours before someone picks up and they flatly say they've no control over my reservation, can't book a flight as it's unavailable and what not. One of the executive even had the guts to tell me such insensitive things that I don't want to write here which really made me repent my decision so much to do business with this shady company just to benefit from a little bit of discount they had offered at the time of booking. Now, I don't know what to do, the flight was to make my old parents 70+ fly back to their home country and they have so many underlying illnesses that their health condition is really getting affected. I have no control over their future credit which I don't have any proof of as they say I have to depend on their agents to book a future ticket. They have never given in writing whatever they tell you over call. Mistake of a lifetime to do business with them!

My flights were cancelled due to COViD. I elected to accept a "Travel Bank" Credit for the Westjet Flight. I also wanted a refund on my European Flight. Flight Network sent a request to the airline and I subsequently received an email from the airline that my refund had been processed. About a week later I checked with Flight Network to see if the refund had been processed. They said wait another 5 days. After 2 weeks - no refund on credit card so tried to check again. This time no record of me or flight ID etc., no refund. Credit card dispute to resolve.

My flight was cancelled by the airline due to a Covid and when i called the airline they told me to contact Flight Network for my refund because i booked it with them. Flight Network stopped answering my emails and it's impossible to reach them via phone ( no one is answering either, just keeps saying your estimated wait time is 5 minutes for hours!) So yeah no flight and no money. All the negative reviews you see are real and all positive are fake! I wish i saw all this before i booked my flight with them. Going to report to BBB and i just hope this little scam company will go out of business due to this crisis. JUST STEER CLEAR PLEASE!

My flight was cancelled due to COVID 19. FlightNetwork sent me an email saying they would refund full amount. The email said it can take up to 6 to 8 weeks for the complete refund. So I waited for 12 weeks. Nothing. So I called their customer service, waited for 1 hour 30 min on hold. No one answers, so I hung up.
My credit card company has filed a dispute and I got my full money back.
I highly recommend against using this company. I will never book a ticket from them.

Department of Transportation Guidelines:

1. Cancelled Flight A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to travel.
2. Optional Service Fees - A passenger is entitled to a refund of fees paid for an optional service (for example, baggage fees, seat upgrades/choice, or in-flight Wi-Fi) if the passenger was unable to use the optional service due to a flight cancellation, delay, schedule change, or a situation where the passenger was involuntarily denied boarding.
3. Baggage Fees - A passenger is entitled to a refund if the passenger paid a baggage fee and the flight is subsequently canceled.
4. If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven (7) business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check.

Please don't buy ticket with them. You can't change or cancel your flight by then even the airlines allows to cancel or change the booking. And they lied to me when they said you have credits and you booking was canceled. I contact air Canada which my ticket by them, they told me we didn't cancel your booking. We only changed and we didn't give credit. Who said that.
Thank you air canada which offered me nice change and offer of my booking

Booking with FlightNetwork is NOT SAFE! My husband and I booked with FlightNetwork before the covid19 virus. Our flights were cancelled by the airline which was fully refundable. However, FlightNetwork refused to refund our money for flights that no longer existed! Despite the fact that we had paid an additional $180 for flight insurance which said cancel for any reason! If you book with them, watch your credit card. They charged us an $81.63 service charge every time we called, whether or not any service was provided! I contacted the Airline directly and they said they have no problem in refunding but it has to be trough the Flight Network since we purchased from them. I called 230 times waited on line for hrs and hrs and no one responded and the only one time after 4 hrs they said it is non refundable. I will pursue this legally. As we are seniors and they totally taking advantage of us. Total monitory damages is now $2100. I will request to be paid for my time and emotional stress.