FlightNetworkReviews 4,018

I purchased ticket from Europe to Toronto and back in February 2020 for travel in the second half of April 2020. I paid for the "full" insurance. Due to the crisis, all the flights are cancelled. After several hours spent on hold, with both insurance company and flightnetwork.com, I found out that the 'full' insurance only covers 3/4 of the ticket purchase price. In order to get the insurance, I would have to cancel the ticket, pay the penalty, and than claim the 3/4 of the ticket price from the insurance. The alternative is to book a flight with the same carrier, for the same person, at different time. Except every time I call, they give me different dates - first they said I have to book by end of September, and then a different agent gave me the February 2021. Just moments ago, they called and offered me to pay $250 upfront to get the refund.

You sell "full" insurance and actually provide 3/4 coverage, and then "generously" offer to "refund" even less than that?

If i could give ZERO stars i would. STAY AWAY from Flight Network. Their customer service was appalling. A segment of my flight was cancelled by United Airlines and based on the airline's policy, if the flight or portion thereof is cancelled by the airline, the customer is entitled to a full refund. Flight Network claimed to be in compliance with what the airline was offering, but that was total B. S. Flight Network gave me the run-around and refused to process the refund that was owed to me. All that they would offer is a flight credit that had to be used from the time that I made the booking (November 2020- I booked in November 2019 for travels in April 2020). They even tried for an additional cash grab, advising that I would have to pay a $100 service charge (Flight Network's own "service charge") in order to qualify for this flight credit. Otherwise I would lose out on my fare completely. That was definitely not OK with me. After multiple phone calls with lengthy wait times on the phone each time (3+ hours or more) and many emails (where I would not hear back at all), there was still no equitable resolution. In the end, being absolutely infuriated with Flight Network, I reached out to my credit card company's fraud department to dispute the charge and demanded a charge-back given the circumstances. 10 min on the phone and Voila! I saw the money credited back to my credit card within 5 business days. Apparently the credit card company draws the money directly from Flight Network's banking institution. This ordeal with Flight Network was by far the WORST customer service experience ever- I can't think of anything else that trumps it. Also can't believe that they thought they would get away with this. It's so wrong! If it's happened to me, I'm sure it's happened to others. Don't EVER book with Flight Network. I wouldn't want anyone else to have to go through a similar ordeal.

Guys... NEVER book with this company. I have been on hold for a collective 30 HOURS over the past 5 DAYS! I have called the airline carrier and confirmed that I am due a refund, they notated it in my account so that Flightnetwork can see it, and they STILL won't give me a refund. I have been transferred to their cancellations department over a DOZEN times and after about 2.5 hours they hang up on me... EVERY TIME. I have NEVER talked with a single human in their refund department. I am so mad I could scream. I recommend disputing any and all charges with your credit card company and filing a complaint with the Better Business Bureau. I have sympathy that they did not foresee this situation and may be crazy busy, but these folks are thieves.

I have the worst experience through Flight Network, I had booked my flight in Oct 2019 via them from Canada to India from Air Canada, on my return, due to COVID 19 travel advisory, I had requested to date change where I was charged CAD 962, later the flight got cancelled, I was trying to reach Flight Network for several days and night through phone with long wait times, Facebook and email but no proper response. Finally, I get email reply from customer service stating since the flight was cancelled from Air Canada Flight Network has no control to do any changes and I have get in touch with Air Canada, later, I contacted Air Canada they said that as per the policy they cannot do any changes it has to be done through the Flight Network. Again, I called up Flight network spoke to an Agent named ABU, he said they cannot do anything as they do not have access to my file and without confirming any information. I was played like a ping pong between Flight Network and Air Canada. Again I tried to reach Flight Network to reconfirm and I got hold of another agent, she said, she can see my tickets and it is open and can be changed but there would again charges due to fare difference and if I apply for refund it would be considered voluntary and one way fare rule will apply and I wont be entitled for any refund amount, my return ticket is also restricted with same route. I am stranded with no options from Flight Network and I am unable to pay fees again and again. I strongly insist not take any travel service from Flight Network as they are not capable of assisting customers when they are in need for help.

Booking with FlightNetwork is NOT SAFE! My husband and I booked with FlightNetwork before the covid19 virus. Our flights were cancelled by the airline which fully refunded the flights. However, FlightNetwork refused to refund out money for flights that no longer existed! Despite the fact that we had paid an additional $300 for flight insurance which said cancel for any reason! If you book with them, watch your credit card. They charged us an $81.63 service charge every time we called, whether or not any service was provided! Then, they later charged us an additional $600 for a cancellation fee EVEN THOUGH THEY NEVER CANCELED ANY FLIGHTS! If you are having the same issues with FlightNetwork, try getting your money back directly from the airline as we had more luck going that route.

I hope that the current crisis in the airline industry makes this terrible company go under once and for all, as they are negligent criminals who treated me horribly and cost me so much money this past fall. Reading about the rights of passengers currently struggling with travel and airlines and travel agencies, I'm reminded of their abominable service and how much money they stole from me (about 2000, a lot for me on a 500$ one way flight). Flight Network is a dark and traumatic memory for me. I hope the company does not survive to hurt more people.

A portion of my dad's flight from Brazil was cancelled (Azul Airlines) so I decided to get a refund for the trip.

First, the *******815 number listed on their website had a message saying that due to technical errors they could not talk to us and we needed to call again later. Well, three days in a row and we still got the same answer.

There was a link on the website with information about COVID-19. On that page there was another number listed *******278. This number told us that only people with flights scheduled within 14 days would be helped (we had three days until his flight on March 25,2020). We called this number 4 times every day and after exactly 2 hours on hold, it would drop us!

Yesterday, I was able to get through finally and the agent told me that I needed to call Azul. I told him that I had already called Azul AND Jetblue (the other portion of the flight) and that BOTH companies told me that they could not do anything since I bought the tickets through a third party (FlightNetwork). ****BOTH AIRLINES WOULD HAVE REFUNDED THESE FLIGHTS WITHOUT ANY FEES.****

I explained this information to him and he said that he was going to do some research and put me on hold for another 30 minutes then they dropped the call!

The flight is today and I may never see that $750!

Btw, I was surprised when I first got confirmation of the ticket I bought back in November 2019. It was $80 more than I was quoted on Kayak. It turns out that without my consent they added travel insurance.

That only makes me more upset because on their site it says "If you have purchased Manulife Insurance coverage and are leaving on or after Tuesday, March 17,2020, you will NOT be covered for COVID-19."

Seriously?

So, not only I was never given a chance to get a refund for a flight canceled by the airline but the insurance I never intended to have, but paid for otherwise, is now worthless.

Thanks FlightNetwork, I will make sure everyone I know is aware of this level of service.

Not only did I spend hours on phone to cancel, I was told that the only way to do that was via email. 3 emails later, no response, spent more hours calling. Told they would cancel but I had to pay the Flight Network fee of $100 Canadian per person because I am cancelling. They are not waiving fees during the global crisis where all travel is basically locked down. Incredible how they are profiting during this crisis. Will never use them again.

I booked through this company for my wife's trip to Sri Lanka to meet me since I work overseas it was a halfway mark for us both. I paid for all the extras like the VIP support just in case. Halfway into her vacation the Corona virus took off through out the world. Sri Lanka went to shut down it's borders so we tried to call to change her flight, was on hold for hours before the call would drop tried several times. Sent multiple emails with no response within the 3 to 6 hour window finally got an email but days laters. Long story short I had to pay a different company to get my wife home since they could not answer a phone or reply to an email. When she got home a week early to cancel her flight she sent emails and called them to cancel, she got on the phone with them after being on hold for 3 hours. She told them to cancel... well they did not and tried to say she was a no show and now she can't get a refund or a flight voucher due to them not canceling her flight over the phone. This company is a joke and I personally will never use them again nor will I recommend anyone else do so either. I will however recommend using Priceline they helped us unlike Flightnetwork.

They don't know how to manage the crisis caused by the covid-19. All my flights were canceled 15 days before my departure. ALL OF THEM, i was planning to go there during a special occasion. I tried to reach out the customer service by phone during one week: Spending hours by phone qnd finqlly hang up without no answer. So I tried to have them on socal media, they told me they will call me. I went on their website check their news concerning the situation, there was a link concerning the cancelation for departure before the 1rst of april which don't event work.

I finally succeed and have someone by the phone to finally didn't have a complete refund for this disaster service.

For this missing of compassion, reactivity and help, be sure you will never see me buy a flight throw your platform again.