FlightNetworkReviews 4,052

**THEY ONLY WANT YOUR MONEY**
I wasted money on cancellation protection after working with someone from the company but after COVID cancelled my trip they refused to refund me my money. Instead they credited me (after about 9.5 hours of negotiating) the amount to use over the next year. Unfortunately, a pandemic has made it unsafe to travel (DUH) so I've been trying to contact them again for my money after waiting a year but I have been on hold for a total of about 12 hours only to speak to someone twice and be told I was wrong (despite having the information still) or hung up on "on accident." I still don't have my refund and don't think I'll ever see it. There goes a grand down the drain.
They clearly don't care about their customers health, safety, or overall experiences.

Stay clear and do not give your money to these thieves.
Even after they cancelled a flight, they made me pay $50 in order to retain the value of the flight.
They then inflated the price of that same flight I wanted to rebook by 200%, and also claimed I had to pay an additional rebooking fee of $45.
Flight Network's customer service is trained to trick you into paying more and more money - you will never be able to compensate for what you originally 'thought was a better deal' compared to buying directly from the airline.
Do not loose your time or energy with them.

Bought tickets for the 1st time through this site and didn't think anything of the price until some tickets needed to be canceled and when I called the airline they advised me that the ticket prices was $329 and yet I had payed flight networks over $689. I understand that they have to make money but the difference is too much. When i complained to flight network they basically stated that they have the right to charge what they Iike. Will
Never use them again

I bought the ticket from Cuba to Romania via Frankfurt. From Cuba to Frankfurt no problem in Frankfurt I don't have no ticket to continue my flight to Romania, I don't have no money nowhere to go nowhere to fly to Romania imagine the panic. I call company they don't want nothing to do with it. Before you buy ticket from them Make sure YOU GET what you pay for it. Because of them I lost one day of rent for car 1 day rental hotels plus I have to pay extra 250 something Euro for the flight from Germany to Romania this is not fair. Shame on this company. Is not the proper way to present Canadian company.

I had tried to change my plane tickets, called several times and had to wait at least 1 hour and that was when i was lucky enough and my call didnt disconnect. Once i got a hold of someone they were not able to help because the system didnt let them see the months that i was looking into booking and when i called again which took me about to weeks to be able to speak with some one the "System " was giving them an error and the person on the line asked me to call some other day due to this... He left me on hold one more time and my call got disconnected or hung up not sure which one. Im very very displeased with these company and i would never do business again right now i wat to get my 4 tickets rescheduled and not lose my money.

Omg I wish I had a better way of letting people run a way from this scammer company. Okay so where so I start really because I feel so frustrated about these stupid people wish I could see them face to face. I booked my flights from Canada to Australia with this creepy company. The flight was then cancelled. What enjoys me the most is, it's been over 6 months now, no refund no a single communication about why I am not getting my refund like for real.

The last time, I used to call them, the customer service guys have no clue. Apparently they were refunded by the flight company but I do not understand why they keep my money for 6 months long. Honestly I am still waiting in limbo until now so please please be on the face side. It's hard now days to tell where the company is located and yeah it really sacks because I do not know where to complain.

Charged me 50 bucks for hand baggage, airline had no clue what that was, no one did, they charged me anyways, tried to get a refund for the whole flight, so I could just rebook without the added charge, nope no refund at all charged for the whole flight was told I was getting a refund, instead got a 142$ charge without a flight, frontier tried to make it at least a little okay by giving me a 40 dollar credit, stay far away from flight network, they do not care about you.

This company is SCAM. Do not book with this company, you will regret it. Due to covid we could not travel, and they told us that we had to complete our travel before December of 2020 and if we didn't, "its not there problem" that our United States has not lifted the travel ban. We lost over 600$. They are running a fraudulent business with VERY POOR customer service.
I normally do not leave reviews, but wanted to warn everyone about this company. Unites States FBI needs to investigate this company and prevent US citizens from purchasing with them.

I booked my flight with flight network in which they made changes to my flight without they send me an email or anything to notify me I have been trying to call them for weeks to change my flight cause they one they give me will not work for me. I have been on the phone for 45 minutes twice when the phone cut off I callback now am on the phone for 3 hours plus and still can't get hold of anyone. If u want a peace of mind please don't do any business with them. I will never do any business with them.

I booked a return flight from Dubai and paid only to have it cancelled a few days later by the airline. When I called customer service, they said there aren't any flights back from Dubai that whole month!. At the same time, I could see on there website flights coming back. When I brought that to their attention, they said their website hasn't been updated to reflect actual availability. It's been 2 weeks and the "refunding of the return flights only is being processed". Customer service is undoubtedly overworked due to covid cancellations, but they lack empathy and understanding and can be borderline rude"

Avoid buying tickets from FlightNetwork regardless of the price. Worst company I had to deal with in my life. For any issue, it is IMPOSSIBLE to reach them out by phone or email.
My flight got cancel and the airline refunded the full amount, only that I received nothing from it. FlightNetwork refuses to refund me the money even though they received the money from the airline.
Save yourself time and money and DO NOT purchase tickets from Flight Network

1. The estimates for hold times when you call are far from realistic, for example, they tell you 10 mins when it's in fact over an hour
2. The agents are mean and neither helpful nor understandable
3. Today, the line dropped 4 times! Twice of them when I was already talking to an agent after being on hold for over 90 minutes! And none of them thought of calling back. The last agent her name is Sana, I gave her my callback number and asked politely to be called back in case the line drops, but guess what, the line dropped and she never called!
This very disrespectful and frustrating and I don't recommend this

Paid 120 usd for calling them where they always hang up, so you have to call again and again.
When support was requested from a supervisor her behavior was so disrespectful and unprofessional.
All they care about is the agency fee and they will tell you have accepted therms and conditions without even trying to find a solution where it was very simple if they would have someone to care,,,,,
Worst experience just go and book from the airline directly respect your soul and dignity by paying a small fee extra and avoid FlightNetwork or similar agencies