FlightNetworkReviews 3,978

This company is SCAM. Do not book with this company, you will regret it. Due to covid we could not travel, and they told us that we had to complete our travel before December of 2020 and if we didn't, "its not there problem" that our United States has not lifted the travel ban. We lost over 600$. They are running a fraudulent business with VERY POOR customer service.
I normally do not leave reviews, but wanted to warn everyone about this company. Unites States FBI needs to investigate this company and prevent US citizens from purchasing with them.

I booked my flight with flight network in which they made changes to my flight without they send me an email or anything to notify me I have been trying to call them for weeks to change my flight cause they one they give me will not work for me. I have been on the phone for 45 minutes twice when the phone cut off I callback now am on the phone for 3 hours plus and still can't get hold of anyone. If u want a peace of mind please don't do any business with them. I will never do any business with them.

I booked a return flight from Dubai and paid only to have it cancelled a few days later by the airline. When I called customer service, they said there aren't any flights back from Dubai that whole month!. At the same time, I could see on there website flights coming back. When I brought that to their attention, they said their website hasn't been updated to reflect actual availability. It's been 2 weeks and the "refunding of the return flights only is being processed". Customer service is undoubtedly overworked due to covid cancellations, but they lack empathy and understanding and can be borderline rude"

Avoid buying tickets from FlightNetwork regardless of the price. Worst company I had to deal with in my life. For any issue, it is IMPOSSIBLE to reach them out by phone or email.
My flight got cancel and the airline refunded the full amount, only that I received nothing from it. FlightNetwork refuses to refund me the money even though they received the money from the airline.
Save yourself time and money and DO NOT purchase tickets from Flight Network

1. The estimates for hold times when you call are far from realistic, for example, they tell you 10 mins when it's in fact over an hour
2. The agents are mean and neither helpful nor understandable
3. Today, the line dropped 4 times! Twice of them when I was already talking to an agent after being on hold for over 90 minutes! And none of them thought of calling back. The last agent her name is Sana, I gave her my callback number and asked politely to be called back in case the line drops, but guess what, the line dropped and she never called!
This very disrespectful and frustrating and I don't recommend this

Paid 120 usd for calling them where they always hang up, so you have to call again and again.
When support was requested from a supervisor her behavior was so disrespectful and unprofessional.
All they care about is the agency fee and they will tell you have accepted therms and conditions without even trying to find a solution where it was very simple if they would have someone to care,,,,,
Worst experience just go and book from the airline directly respect your soul and dignity by paying a small fee extra and avoid FlightNetwork or similar agencies

I have been fighting with this company for months. I cancelled flight due to furlough. I even bought the extra protection on my tickets. It took me 2 attempts but my credit card company citi bank refunded me every penny. So thankful someone out there has your back because Flight Network was a nightmare to deal with. Never will I ever use a third party company. I had the WORSE experience with this company! My friends say that's what I get for trying to be cheap lol NEVER AGAIN. I would rather spend a little more then lose it!

I am not giving any stars here. If anyone wants to book the flights DO NOT EVER BOOK THROUGH FROM FLIGHT NET WORK! As believe me if you do. In the case you need to rebook-cancel or something else. It's going to drive you crazy! I have been waiting for more than 4 hours and made calls several times. The end of the day my problem still not solving yet. No body knows what they are doing. My suggestion is do not ever book the flight through from here..

I'll advise everyone not to ever use flight network. I'm sitting here regretting my decision. My flight was impacted by covid and so i got an airline bonus rebook my flight. Aside the long wait times when you call, flightnetwork is unwilling to book to flight for me. I was told i'll get a call in 24-48 hours however 1 week after that i never got a call. I called back and stayed on hold for 2 hours then i got someone to help me. After all this wait time, i was asked to hold again while they calculate the price of the flight. I was told the hold will be 2-3 minutes. After 30 minutes of holding, they cut the line on me. This means i have to rejoin another 2 hour queue and hope that i get a decent agent who is willing to give me what is rightfully mine. After waiting for 6 months plus chasing flight network to book my flight for me with my own credit and not getting any help, i've decided to stop beause it's obvious flight network is just another thief who shouldn't be allowed to operate at all. I can share proof of everything for you to see and advise yourself. STAY AWAY FROM THIS FRAUD OF A COMPANY!

Getting used to multiple cancellations during covid some airlines better than others but generally get a credit at least... Unless of course you book with Flight network... here is what to expect... Paid 368$ for 2 flights one way connection total refund was 230$. 138 dollars is lost no idea why with no reasonable explanation given... Than they want 45$ rebooking fee to use each time you book with two separate airline... so actual credit value returned is 140$. Numerous phone calls to all parties were futile my experiance is Flight network is profiting hugh during covid cancelations... hope they go bankrupt with disgusting customer policy's