FlightNetworkReviews 3,974

Absolutely ridiculous experience. I have been notified by the airline that my cancelled flight is eligible for a refund. Flight Network asked for $30 handling fee for processing the refund. Since then, there has been no response to emails, no confirmation that the refund process has been initiated, and nobody at their customer service line answers the phone 99% of the time. The one time somebody answered after a long hold, he immediately said the call needed to be transferred and after hours on the phone, nobody answered. You call this a legitimate business? Horrific.

Worst Travel agency ever. I wish I wouldn't have done any business with them. As per Airlines policy and covid-19 situation all refunds and reschedules are free of charge, even when the airlines themselves cancelled the booking, but these bunch of scavengers will not leave any stones unturned to charge you for any and everything, because that is as per there policy. Their customer servicing etiquettes are so poor and unsympathetic, as they put you on hold and get busy in texting and listening music in the background. I have already spread the word amongst my friends to never ever book with them, and want to do the same by reviewing them here today.

In March 2020, I booked a roundtrip for my wife from the US to Europe and back for June 2020. Air New Zealand cancelled the flight due to the COVID-19 pandemic. I requested a refund. Air New Zealand confirmed that they refunded the ticket price to FlightNetwork, but FlightNetwork did not refund it to me. Instead, FlightNetwork tried to offer me a credit voucher which I did not accept. The credit voucher would have been worthless anyway, as Air New Zealand does not serve the above mentioned flight route for the time being. FlightNetwork claims that the credit voucher expires after one year (June 2021). They would consider it a "lost ticket". I would be surprised if I am the only person they try to screw. So, I will file an online-claim with the Ontario Small Claims Court to get my money back plus interest plus expenses.

This company is unorganized, has no level of customer service. Their systems are always "slow" or not working at all. To get someone on the phone is a nightmare and they do not respond to service requests in general. Never will i ever waste money on these clowns again.

Customer service always need wait very long until someone answer, I waiting 3 I waiting 3 hours on hold! Flight does not update... cancel my flight and they did not send email...
Just want money but customer is last place

I bought my tickets there coz they were cheaper-
A Mistake! They have poor customer rep meaning if you need change of flights They never responded or took two to three weeks to respond still no solid answer- So Glad it turned out i managed to change it directly on airline website- done in just few minutes - No joke this agent doesnt care after we booked-
Then- airlines cancelled my flights as to pandamic travel law, and refunded to this agent- I had to write tons of email and even pointed out my financial problem- waiting for refund to survive this pandemic etc In normal case if a more reputable agent owed you money- you dont need to beg and take that long for refund- This agent is classic- My experience is Calls are totally useless- long wait on line then once connected to their customer rep- they are rude/can't answer anything we need. After 5 months of writing back and forth and begging, i finally got refunds - Folks, if you are in same situation- do not let go, do not give up, do not give in- keep writing them nicely and patiently even if they dont deserve to, they will eventually refund- You deserve your refund doesnt matter for how much- it is your money- not theirs to keep I agree with some comments that going forward i rather pay more to a reputable company- as the time and effort spent on resolving it totally outweigh the savings-

Fly Far is their real name! Just search FLY FAR REVIEWS! Affer they SCAM MILLIONS including myself, they easily change their business name! Do not buy the flight insurance- it covers nothing! Theh refund nothing! They tell you it will come and you wait months to years... waiting... till you try to contact again and they disconnect numbers and change name. I had to pay an attorney to find them. They owe me thousands because I booked a large crew with them, however due to COVID all flights canceled. It's been 2 years and I still haven't received anything, but information that now they are based in SWEDEN not Canada. Maybe Sweden has less regulations. Do not support thrives. Buying a ticket from these thugs is like putting your life savings in the stock market during a crash. Don't risk losing your money. You will be the only one at a loss. They will keep changing their business name and relocation address, nor everyone will find them to get money back. Now I doubt I will be reimbursed my thousands of dollars because you can not go after a business that is closed, and reopens under a new name. Be smart do not fLl for their thievery and trickery.

We booked flights through this website and our credit card got charged but we received an email saying that will know in 72 hours if we got the confirmation! In this day and age why would anyone wait 72 hours to get confirmation on a flight. We called the support line which was very hard to get connected to, so we can cancel the pending transaction. We had several other bookings like hotels, cars to make so we couldn't wait 72 hours to get airline confirmation. And basically the guy told me there's nothing they can do, sometimes rare situations they have these types of technical issues and their back office has to work on it. He said he couldn't refund me and I asked to speak to a manager and he said he would book a call for me in 24 hours. So I seriously think there's like two people running this entire company in someone's basement.Not worth the trouble, there are many other online options out there. We didn't go looking for this company the kayak listing took us to this website. So we mistakenly thought we were working with a reputable company.

Flight Network has held our money for a year and 4 months. The airlines (Latam) confirmed our tickets were refundable as of August last year but Flight Network continues to stall on our refunds. They have also put our money at risk because if they do not make the claim in the next month or two, we will lose everything. It's not clear what's going on but something is terribly wrong. The airline documented a refund was requested but Flight Network denies having the funds… I have called over 20 times in the last eight months, and the last time, I was on hold for 5 1/2 hours. It's unacceptable.
IMPORTANT: Ask your credit card company to dispute your charges. You typically have 118 days from arrival or departure dates of your flight to dispute charges.
CRITICAL: contact the conglomerate that owns Flight Network: etraveli. Tell the executives what you think!

**THEY ONLY WANT YOUR MONEY**
I wasted money on cancellation protection after working with someone from the company but after COVID cancelled my trip they refused to refund me my money. Instead they credited me (after about 9.5 hours of negotiating) the amount to use over the next year. Unfortunately, a pandemic has made it unsafe to travel (DUH) so I've been trying to contact them again for my money after waiting a year but I have been on hold for a total of about 12 hours only to speak to someone twice and be told I was wrong (despite having the information still) or hung up on "on accident." I still don't have my refund and don't think I'll ever see it. There goes a grand down the drain.
They clearly don't care about their customers health, safety, or overall experiences.

Stay clear and do not give your money to these thieves.
Even after they cancelled a flight, they made me pay $50 in order to retain the value of the flight.
They then inflated the price of that same flight I wanted to rebook by 200%, and also claimed I had to pay an additional rebooking fee of $45.
Flight Network's customer service is trained to trick you into paying more and more money - you will never be able to compensate for what you originally 'thought was a better deal' compared to buying directly from the airline.
Do not loose your time or energy with them.

Bought tickets for the 1st time through this site and didn't think anything of the price until some tickets needed to be canceled and when I called the airline they advised me that the ticket prices was $329 and yet I had payed flight networks over $689. I understand that they have to make money but the difference is too much. When i complained to flight network they basically stated that they have the right to charge what they Iike. Will
Never use them again

I bought the ticket from Cuba to Romania via Frankfurt. From Cuba to Frankfurt no problem in Frankfurt I don't have no ticket to continue my flight to Romania, I don't have no money nowhere to go nowhere to fly to Romania imagine the panic. I call company they don't want nothing to do with it. Before you buy ticket from them Make sure YOU GET what you pay for it. Because of them I lost one day of rent for car 1 day rental hotels plus I have to pay extra 250 something Euro for the flight from Germany to Romania this is not fair. Shame on this company. Is not the proper way to present Canadian company.

I had tried to change my plane tickets, called several times and had to wait at least 1 hour and that was when i was lucky enough and my call didnt disconnect. Once i got a hold of someone they were not able to help because the system didnt let them see the months that i was looking into booking and when i called again which took me about to weeks to be able to speak with some one the "System " was giving them an error and the person on the line asked me to call some other day due to this... He left me on hold one more time and my call got disconnected or hung up not sure which one. Im very very displeased with these company and i would never do business again right now i wat to get my 4 tickets rescheduled and not lose my money.

Omg I wish I had a better way of letting people run a way from this scammer company. Okay so where so I start really because I feel so frustrated about these stupid people wish I could see them face to face. I booked my flights from Canada to Australia with this creepy company. The flight was then cancelled. What enjoys me the most is, it's been over 6 months now, no refund no a single communication about why I am not getting my refund like for real.

The last time, I used to call them, the customer service guys have no clue. Apparently they were refunded by the flight company but I do not understand why they keep my money for 6 months long. Honestly I am still waiting in limbo until now so please please be on the face side. It's hard now days to tell where the company is located and yeah it really sacks because I do not know where to complain.

Charged me 50 bucks for hand baggage, airline had no clue what that was, no one did, they charged me anyways, tried to get a refund for the whole flight, so I could just rebook without the added charge, nope no refund at all charged for the whole flight was told I was getting a refund, instead got a 142$ charge without a flight, frontier tried to make it at least a little okay by giving me a 40 dollar credit, stay far away from flight network, they do not care about you.