FlightNetworkReviews 3,617

I booked a ticket couple of hours ago and then I changed my mind and want to cancel the ticket. I checked their website, it shows you can cancel free of cost within 24 hours. So I called customer service to cancel it. He said they will charge me 80$ to cancel the ticket, that's their handling fee. I told him about what is mentioned on website. But he said it doesn't matter and their SOP's says we have to charge 80$. He said I can complaint if I want to. His details are " Mr. Sushil Kumar, Customer Service Desk, New Delhi, Booking No. NG7IUO "

I wished there was a button for 0 star. I recently booked a multi-city trip to Asia due to fly in March. But with the coronavirus going around, I wanted to change my flights to a later date, hence I called flight network to change my flights.

The customer service person told me I would have to pay for a penalty fee of $250 to change it as well as the price difference in flight. In which, I understand that there would be a penalty fee for changing my flights. But what I don't understand is how the price difference works. I paid $1088 for my flights at the time of booking and now the flights are at $1174.

So with that in mind, I am assuming $250(penalty fee to change) + $86 (price difference) = $336. Shouldn't this amount be correct? (Because as far as I know, that's how it works with expedia, in fact they only charge $100 for penalty fees)

But instead the customer service person quoted me a total of $556. I asked her to give me a break down of the prices. She said whatever price I see on the flight network website is different from her computer. They will only go by their computer pricing even though the flight network website pricing that I'm seeing on my end is available to the public. She also claims that it's cheaper on the website compared to her computer... So why wouldn't I be charged the price diff that is available to the public (which is $86). Isn't that how price differences work? Is this even legal? They are pulling up random numbers out of their a**!

Not to mention, their customer service representatives are rude and impatient!

First off, these reviews are probably skewed more positively than they would be since Flight Network only sends people here if they click on the positive link on their follow up email.

They lie when they say you'll pay more if you add luggage later with the carrier. That's before they add their ridiculously high mark-up on adding luggage through them.

Be sure to check the total (way at the top of the page) before clicking pay, as they'll add fees for stuff that doesn't look like it costs money. For instance under seat picking, if you choose the "try to seat us together" option (as opposed to the "pick your seats option"), they'll still charge you. You have to just ignore the question and don't select anything.

If you are booking with a foreign carrier, they'll show the price in your local currency but you'll actually get charged directly by the carrier in their currency, so you can end up paying more than displayed if your card charges a f/x fee (usually 2.5%). This is buried in their terms of service but not displayed anywhere.

There are also a ton of restrictions and caveats around their price guarantee, though I have been able to take advantage of it a few times.

I was trying to buy tickets for summer travels for the family. Per purchase confirmation page on their website, I was led to believe that though they "encountered a price increase while processing" my reservation, they "have honoured the original price". Within a day, I get a call from an agent citing that they could not proceed with bookings with the airline since the price changed, and they need to charge me $450+ more per passenger on my flights, or looking for other options. They started negotiating splitting the difference with me when I pointed them back to what their purchase confirmation page had asserted.

Note that I never got confirmation mail of purchase or any customer service mail (e.g. Cancel purchase, customer outreach mail) that agent's promised they will send/had sent.

I eventually canceled the order but this really leaves me a bad taste in my mouth for this company.

Booked the flight, received confirmation email, then after a day, got a call that the flight was not available at that price. They offered another flight much more expensive...

I bought tickets for my family with Flight Network. I cancelled within 24 hours. Per their policy, they offer a full refund if tickets are cancelled within 24 hours - however instead of completely refunding me they charged me a $1,400 cancellation fee, which customer service refused to refund. I filed a dispute with my credit card company, which did refund me. Flight network's response was to threaten me by telling me they would "blacklist" me with the airline as well as contact a collection agency to try to damage my credit rating. Use anyone but them.

$66 for a "seat selection" fee?! Give me a break. I don't care where I sit on the freakin plane. And what is laughable is it says "we will share your request but cannot guarantee". And its only aisle/window. Most services have you pick one and thats it. To charge nearly $70 is absolutely absurd and slimy. I didn't even know I was being charged when I confirmed and it showed up separate and the next day. Shows the ethics of this company. You are much better off with Expedia or somewhere that is not trying to scam you where they can. Booooo stay away.

If the option to put none-stars existed, that would have been the one I had chosen. I tried to book a ticket with them, they sent me an email saying the payment had not proceed because of my international credit card. I talked to the bank and got this fixed, and came back to them saying it was ok. They told me the ticket had increased in 40%, even when they had given me a time to reply that was later. I said no thank you as the price in their side continued to be the one I had booked previously. When I said no, they came back giving a discount vs last price of around 15%, which I still rejected. I bought the ticket again with, got charged, talked to my bank and they said everything had proceed. 14 hours later I received this communication from them: This email is to advise you that we are not able to proceed with your Flight Network reservations due to not having a ticketing agreement with Avianca, Interjet and Lineas Aereas del Estado. Your credit card has been charged however airlines have voided the charges and you will receive full refund in 3-4 business days. And this reservation has been cancelled. When I called them, they wanted me to pay 70% more for the ticket.
It seems like a joke! This company is not serious at all, and I would never use it again. My advice is to go for a company that respects their offers, and is more client centric, they seem to bring clients with false offers to them get them charge more.

Would put a negative score if I could.
Booked a return ticket through their website, when I called them to change the date of my return, they quoted $800!
They changed the cost of the ticket change fee every time I called despite confirming directly with the airline it was only $250, they wanted to charge me first $350 then $400!
I also tried 2 different dates, which were showing a $300 fare difference on their website, but it was still $800 to change it.
Ended up booking a whole new ticket for the same flight for less.
Would never use again nor recommend to anyone!

The worst company existing if you ever need any customer service. DO NOT buy their FLEX tickets - it is a SCAM. They DO NOT change anything they will just charge you double of what this ticket costs and not respect any other company's fare. The total of my ticket was $500 but to change even one date costed $700-$800 MORE! Even though tickets are widely available online for same price I purchased for same dates. Will NEVER buy again anything from them!

I am having a sense that they are having what we called malicious good review! I booked my flight on this website and I got FRAUD! I came here to see the review. I found once somebody leave a low score review, the other day tons of "people" would come and leave their "good" review! It is not normal that nobody is rating them 3/4 stars. It is either 1 star or 5 star. Apparently they are hiring people to give them five stars! Nasty! I have already had my legal consultant scheduled.

I am a Travel Agent and this is the second time I have booked through here to go to Rio from Denver. Have the price of AA or Delta airlines to fly on Air Canada. Thank you FlightNetwork now I get to go twice to visit my daughter in Brazil. And I love flying into Toronto CA it is a piece of cake. As I am here on my first flight from you guys in Brazil and just purchased my ticket last night for next June. Also very easy to add your seats to the flights. THANK YOU!