FlightNetworkReviews 3,612

A portion of my dad's flight from Brazil was cancelled (Azul Airlines) so I decided to get a refund for the trip.

First, the *******815 number listed on their website had a message saying that due to technical errors they could not talk to us and we needed to call again later. Well, three days in a row and we still got the same answer.

There was a link on the website with information about COVID-19. On that page there was another number listed *******278. This number told us that only people with flights scheduled within 14 days would be helped (we had three days until his flight on March 25,2020). We called this number 4 times every day and after exactly 2 hours on hold, it would drop us!

Yesterday, I was able to get through finally and the agent told me that I needed to call Azul. I told him that I had already called Azul AND Jetblue (the other portion of the flight) and that BOTH companies told me that they could not do anything since I bought the tickets through a third party (FlightNetwork). ****BOTH AIRLINES WOULD HAVE REFUNDED THESE FLIGHTS WITHOUT ANY FEES.****

I explained this information to him and he said that he was going to do some research and put me on hold for another 30 minutes then they dropped the call!

The flight is today and I may never see that $750!

Btw, I was surprised when I first got confirmation of the ticket I bought back in November 2019. It was $80 more than I was quoted on Kayak. It turns out that without my consent they added travel insurance.

That only makes me more upset because on their site it says "If you have purchased Manulife Insurance coverage and are leaving on or after Tuesday, March 17,2020, you will NOT be covered for COVID-19."

Seriously?

So, not only I was never given a chance to get a refund for a flight canceled by the airline but the insurance I never intended to have, but paid for otherwise, is now worthless.

Thanks FlightNetwork, I will make sure everyone I know is aware of this level of service.

Not only did I spend hours on phone to cancel, I was told that the only way to do that was via email. 3 emails later, no response, spent more hours calling. Told they would cancel but I had to pay the Flight Network fee of $100 Canadian per person because I am cancelling. They are not waiving fees during the global crisis where all travel is basically locked down. Incredible how they are profiting during this crisis. Will never use them again.

I booked through this company for my wife's trip to Sri Lanka to meet me since I work overseas it was a halfway mark for us both. I paid for all the extras like the VIP support just in case. Halfway into her vacation the Corona virus took off through out the world. Sri Lanka went to shut down it's borders so we tried to call to change her flight, was on hold for hours before the call would drop tried several times. Sent multiple emails with no response within the 3 to 6 hour window finally got an email but days laters. Long story short I had to pay a different company to get my wife home since they could not answer a phone or reply to an email. When she got home a week early to cancel her flight she sent emails and called them to cancel, she got on the phone with them after being on hold for 3 hours. She told them to cancel... well they did not and tried to say she was a no show and now she can't get a refund or a flight voucher due to them not canceling her flight over the phone. This company is a joke and I personally will never use them again nor will I recommend anyone else do so either. I will however recommend using Priceline they helped us unlike Flightnetwork.

They don't know how to manage the crisis caused by the covid-19. All my flights were canceled 15 days before my departure. ALL OF THEM, i was planning to go there during a special occasion. I tried to reach out the customer service by phone during one week: Spending hours by phone qnd finqlly hang up without no answer. So I tried to have them on socal media, they told me they will call me. I went on their website check their news concerning the situation, there was a link concerning the cancelation for departure before the 1rst of april which don't event work.

I finally succeed and have someone by the phone to finally didn't have a complete refund for this disaster service.

For this missing of compassion, reactivity and help, be sure you will never see me buy a flight throw your platform again.

Apparently "Any" counts as a seat selection with Flight Network. They charged me the $64 and refuse to refund it. I have their email response to my request and it's hilarious. They reference a theoretical example, instead of using my specific example. Seems to me it's better for the bottom line to charge people for things they don't want, and then fight tooth and nail against making it right. Slimy, dirtball business practices!

I was waiting in line for 3.5 hours yesterday no one picked up. I was in the waiting line for 2 hours today, someone picked up told me to wait for 5 mins and dropped the call. WHAT? How can someone drop the call on their customer? I am an international student and my university is restricting any travel abroad. I paid $1200 dollars to see my family after 2 years and these 1200 is a huge deal for an international student. I am crying right now as I have finals next week and I am just wasting more than 6 hours waiting to just talk to a representative? This is unacceptable. This is harassment. Qatar has a full refund policy, and I should be getting my money back. If they don't answer my calls, or HANG up on my face again today, I am filing a harassment case against them. THIS IS NOT HOW YOU TREAT YOUR CUSTOMER. NEVER buying tickets from this website again.

Booked with FlightNetwork.com for return flight back from Rome, Italy to US. Even though my trip from the US to Italy has been fully refunded (booked with another travel agency - NOT FlightNetwork) and TAP Portugal has on their website that they are waiving all change fees, etc. for travel to and from Italy, FlightNetwork still refuses to issue a refund and makes gives their customer the runaround. When I first call to cancel this flight, they told me to call TAP Portugal. When I called TAP Portugal, they stated that because my trip was booked through a Travel Agency, I would need to call FlightNetwork to get this ticket cancel. When I called back to FlightNetwork, they once again try to push it back to TAP Portugal stating that they needed to issue a waiver and that I the customer had to call TAP Portugal for the waiver, which if you ever book a flight through a travel agency, it is the agency job to reach out to the airline via a travel agency hotline. I have spoken with Daniel, Ethan, Amy, and Peter so far, and each person continues to give me the runaround. Please save your money and book with an agency that does their job and cares about working with their customers.

I purchased two tickets to Hawaii through this website. The website claimed they provide "Price Drop Protection". Well the price fell by half. When using the online price drop protection tool, it says "We're unable to validate a Price Drop for this itinerary" even though I can easily search for the same flights and see a substatial price drop. Well good thing I spent 40 bucks on getting the premium support package. What a joke, the premium support line was busy the first ten times I called, literal busy tone. Once I did get ahold of a person she wanted to transfer me to the price drop protection department who I had already been on hold with for over 30 minutes.

At this point I'm ready to cancle and rebook elsewhere with another website. I purchased flight network's Trip cancleation protection for USD $132 so this shouldn't be a problem. Well of course it is, without legal documentation justification I cannot cancle the trip apparently.

False claims and horrible customer service is how this company makes their money. GO ANYWHERE BUT flightnetwork.com. They do not honor their claims.

I booked a flight and had to change the return date. The first agent told me $450 charge for the change and another $500 for the difference in the ticket fare. That's $950 total cost of changing the return date of a $3,000 ticket. I told him I needed to think it over and called two days later. The second agent told me the change fee was $625 and then there's the fare difference. I told him the agent I spoke with two days earlier quoted $450 for the change fee he said he needs to check. While waiting on his check, I looked up reviews on FlightNetwork and realized I made a HUGE mistake. These guys are professional scammers, they probably get commission based on the amount they're able to extort from their customers. LAST TIME EVER THAT I AM GOING TO BUY FROM ANY "NETWORK". Unbelievable they haven't been taken out of business by now!

I booked a ticket couple of hours ago and then I changed my mind and want to cancel the ticket. I checked their website, it shows you can cancel free of cost within 24 hours. So I called customer service to cancel it. He said they will charge me 80$ to cancel the ticket, that's their handling fee. I told him about what is mentioned on website. But he said it doesn't matter and their SOP's says we have to charge 80$. He said I can complaint if I want to. His details are " Mr. Sushil Kumar, Customer Service Desk, New Delhi, Booking No. NG7IUO "