FlightNetworkReviews 3,608

My flight was cancelled due to COVID 19. FlightNetwork sent me an email saying they would refund full amount. The email said it can take up to 6 to 8 weeks for the complete refund. So I waited for 12 weeks. Nothing. So I called their customer service, waited for 1 hour 30 min on hold. No one answers, so I hung up.
My credit card company has filed a dispute and I got my full money back.
I highly recommend against using this company. I will never book a ticket from them.

Department of Transportation Guidelines:

1. Cancelled Flight A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to travel.
2. Optional Service Fees - A passenger is entitled to a refund of fees paid for an optional service (for example, baggage fees, seat upgrades/choice, or in-flight Wi-Fi) if the passenger was unable to use the optional service due to a flight cancellation, delay, schedule change, or a situation where the passenger was involuntarily denied boarding.
3. Baggage Fees - A passenger is entitled to a refund if the passenger paid a baggage fee and the flight is subsequently canceled.
4. If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven (7) business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check.

Please don't buy ticket with them. You can't change or cancel your flight by then even the airlines allows to cancel or change the booking. And they lied to me when they said you have credits and you booking was canceled. I contact air Canada which my ticket by them, they told me we didn't cancel your booking. We only changed and we didn't give credit. Who said that.
Thank you air canada which offered me nice change and offer of my booking

Booking with FlightNetwork is NOT SAFE! My husband and I booked with FlightNetwork before the covid19 virus. Our flights were cancelled by the airline which was fully refundable. However, FlightNetwork refused to refund our money for flights that no longer existed! Despite the fact that we had paid an additional $180 for flight insurance which said cancel for any reason! If you book with them, watch your credit card. They charged us an $81.63 service charge every time we called, whether or not any service was provided! I contacted the Airline directly and they said they have no problem in refunding but it has to be trough the Flight Network since we purchased from them. I called 230 times waited on line for hrs and hrs and no one responded and the only one time after 4 hrs they said it is non refundable. I will pursue this legally. As we are seniors and they totally taking advantage of us. Total monitory damages is now $2100. I will request to be paid for my time and emotional stress.

Flight network,

I think I will never book an air ticket with you because of your poor service.
Every day I call requesting for a voucher for my flight cancellation due to covid19 but no solution meanwhile my airline kenya airlines told me to contact you guys as I booked through your platform.

It's discouraging

My reservation name is Peter nsangong
Reservation number is Ptszgf
Booking e ticket number is **************
Order number L2zrhu

I would give 0 stars if possible. NEVER making this mistake again of booking via FlightNetwork.
Our travel dates were for 2 passengers on June 2020 but due to COVID-19, all summer plans needed to be cancelled. Most agencies and cruises refunded full amount at no service fee.
Korean Airlines policy mentions full refund, but FlightNetwork refused to give the full refund. They first said they will charge $100 service fee per booking ref on any cancellation. Second time, they said its a $50 service fee ONLY... and the third time they said its $50 service fee in addition to reduced refund (charging $250 per ticket). I do not understand how this agency can keep changing its policy and charge their customers during such unforeseen circumstances. Customer care keeps blaming Korean Airlines for the extra charges, but I had another ticket on the same flight through Priceline and they issued a full refund without any service fee within 24 hours of cancellation.
Horrible customer service, none of the staff is trained well and seems like all of them get diff policies. Not to mention, the wait time is almost 45mins -1 hour (guess because all their customers are not happy with them)
** I normally book via Kayak and it took me through FlightNetwork for this particular reservation. I request *******@kayak should BAN this agency from popping up as an option to purchase tickets here. It's a total scam.

I purchased ticket from Europe to Toronto and back in February 2020 for travel in the second half of April 2020. I paid for the "full" insurance. Due to the crisis, all the flights are cancelled. After several hours spent on hold, with both insurance company and flightnetwork.com, I found out that the 'full' insurance only covers 3/4 of the ticket purchase price. In order to get the insurance, I would have to cancel the ticket, pay the penalty, and than claim the 3/4 of the ticket price from the insurance. The alternative is to book a flight with the same carrier, for the same person, at different time. Except every time I call, they give me different dates - first they said I have to book by end of September, and then a different agent gave me the February 2021. Just moments ago, they called and offered me to pay $250 upfront to get the refund.

You sell "full" insurance and actually provide 3/4 coverage, and then "generously" offer to "refund" even less than that?

If i could give ZERO stars i would. STAY AWAY from Flight Network. Their customer service was appalling. A segment of my flight was cancelled by United Airlines and based on the airline's policy, if the flight or portion thereof is cancelled by the airline, the customer is entitled to a full refund. Flight Network claimed to be in compliance with what the airline was offering, but that was total B. S. Flight Network gave me the run-around and refused to process the refund that was owed to me. All that they would offer is a flight credit that had to be used from the time that I made the booking (November 2020- I booked in November 2019 for travels in April 2020). They even tried for an additional cash grab, advising that I would have to pay a $100 service charge (Flight Network's own "service charge") in order to qualify for this flight credit. Otherwise I would lose out on my fare completely. That was definitely not OK with me. After multiple phone calls with lengthy wait times on the phone each time (3+ hours or more) and many emails (where I would not hear back at all), there was still no equitable resolution. In the end, being absolutely infuriated with Flight Network, I reached out to my credit card company's fraud department to dispute the charge and demanded a charge-back given the circumstances. 10 min on the phone and Voila! I saw the money credited back to my credit card within 5 business days. Apparently the credit card company draws the money directly from Flight Network's banking institution. This ordeal with Flight Network was by far the WORST customer service experience ever- I can't think of anything else that trumps it. Also can't believe that they thought they would get away with this. It's so wrong! If it's happened to me, I'm sure it's happened to others. Don't EVER book with Flight Network. I wouldn't want anyone else to have to go through a similar ordeal.

Guys... NEVER book with this company. I have been on hold for a collective 30 HOURS over the past 5 DAYS! I have called the airline carrier and confirmed that I am due a refund, they notated it in my account so that Flightnetwork can see it, and they STILL won't give me a refund. I have been transferred to their cancellations department over a DOZEN times and after about 2.5 hours they hang up on me... EVERY TIME. I have NEVER talked with a single human in their refund department. I am so mad I could scream. I recommend disputing any and all charges with your credit card company and filing a complaint with the Better Business Bureau. I have sympathy that they did not foresee this situation and may be crazy busy, but these folks are thieves.

I have the worst experience through Flight Network, I had booked my flight in Oct 2019 via them from Canada to India from Air Canada, on my return, due to COVID 19 travel advisory, I had requested to date change where I was charged CAD 962, later the flight got cancelled, I was trying to reach Flight Network for several days and night through phone with long wait times, Facebook and email but no proper response. Finally, I get email reply from customer service stating since the flight was cancelled from Air Canada Flight Network has no control to do any changes and I have get in touch with Air Canada, later, I contacted Air Canada they said that as per the policy they cannot do any changes it has to be done through the Flight Network. Again, I called up Flight network spoke to an Agent named ABU, he said they cannot do anything as they do not have access to my file and without confirming any information. I was played like a ping pong between Flight Network and Air Canada. Again I tried to reach Flight Network to reconfirm and I got hold of another agent, she said, she can see my tickets and it is open and can be changed but there would again charges due to fare difference and if I apply for refund it would be considered voluntary and one way fare rule will apply and I wont be entitled for any refund amount, my return ticket is also restricted with same route. I am stranded with no options from Flight Network and I am unable to pay fees again and again. I strongly insist not take any travel service from Flight Network as they are not capable of assisting customers when they are in need for help.

Booking with FlightNetwork is NOT SAFE! My husband and I booked with FlightNetwork before the covid19 virus. Our flights were cancelled by the airline which fully refunded the flights. However, FlightNetwork refused to refund out money for flights that no longer existed! Despite the fact that we had paid an additional $300 for flight insurance which said cancel for any reason! If you book with them, watch your credit card. They charged us an $81.63 service charge every time we called, whether or not any service was provided! Then, they later charged us an additional $600 for a cancellation fee EVEN THOUGH THEY NEVER CANCELED ANY FLIGHTS! If you are having the same issues with FlightNetwork, try getting your money back directly from the airline as we had more luck going that route.

I hope that the current crisis in the airline industry makes this terrible company go under once and for all, as they are negligent criminals who treated me horribly and cost me so much money this past fall. Reading about the rights of passengers currently struggling with travel and airlines and travel agencies, I'm reminded of their abominable service and how much money they stole from me (about 2000, a lot for me on a 500$ one way flight). Flight Network is a dark and traumatic memory for me. I hope the company does not survive to hurt more people.