FlighthubReviews 5,076

Flight hub takes your money
We cancelled our flight in less than five minutes because flight hub change the pricing in the middle of the payment process we asked for our full money back and they said they will charge us a penalty for cancelling $150 we were able to negotiate them down to 75
We shouldn't of paid anything we cancelled with in five minutes we cancelled right after we made the booking and was charged when we discovered what the new price was I've gone to other websites they cancelled no problem not flight hub do not use these people
Kevin A

My travel mate was hurt, he is also a climbing partner. We were going to climb mountain in NZ. Because of my mates injury I tried to postpone the trip. They would only push the flight forward as far as the booking date not the flight date. I tried to talk to a supervisor. The attendant refused. They phone line started to crackle and break up after this. They must have very poor line or maybe the attendant was trying to get rid of me? I could barely understand the attendant. It was like trying to talk to someone who didn't understand what I was trying to say. I will never use flight hub again and I will try to make sure everyone I care about does not use flight hub as well.

They have the worst customer service, basically, they ignore whatever you say or any docs you provide them, I needed to cancel my parent's flight due to my mother's medical emergency, I sent them the doctor's note stating passenger can not fly and it will be dangerous if she does. First, they said note it's not acceptable after wasting 45 min of my time over the phone with them finally they read the note for the first time and realized it is acceptable. Then they said they have some technical issues in their system( out of nowhere) so another 20 min on the phone and now they want to charge $200 for cancellation so I spoke with the airline and they said they have no extra charge for the cancellation since this is a serious medical emergency. I mean WTF, this site needs to be closed down asap and the owners and managers need to banned from any business in the future.

I booked a flight from SJD to LAS Yesterday off the internet. I then went into try to make a change as I discovered somehow the destination were wrong. I was charged the full amount and when I contacted them by phone to discuss the situation the operator told me the flight had been cancelled by Delta Airlines. After been put on hold and switched from operator to operator for just over and hour at my expense as the toll free # does not work from Mexico.
I then was told I could rebook the flight to the same destination however the fare tripled in price. I then placed a call into Delta to find the flight 5725 is in fact still scheduled departure. When I asked about a refund they told me if approved I would have to wait 10-14 bus days.

I brought the ticket on Jun 19, they did cancel me three time, keep on said, the air line not confirm my booking, so that why cancel, I did buy on next day, they did try to me bill over $150 more than on Jun 19 and less than 1 min did confirm on Jun 20, and on Jun 21, the ticket fee lower than Jun 19, I try to call them ask why, if you said, unfortunately, this is out of our your control as tickets fares fluctuate daily. I did try to buy 4 time, only the most higher ticket fares can accept, cheaper fare did not been confirmed by the airline, out of our control as tickets fares fluctuate daily, very disappointing

I brought the ticket on Jun 19, they did cancel me three time, keep on said, the air line not confirm my booking, so that why cancel, I did buy on next day, they did try to me bill over $150 more than on Jun 19 and less than 1 min did confirm on Jun 20, and on Jun 21, the ticket fee lower than Jun 19, I try to call them ask why, you always said, because they air line change the deals, not them, you can't cancel your ticket, or we need to bill you add $200.00 and the air line will bill you add $600.00, Canadian cheap deals, this is not true. Customer service is absolute garbage, those rep bunch of losers, They fool of zero brian, very disappointing

I did check the same ticket and Routing today, only need to pay, 1,549.84 CAD, how come on the Jun 20, I need to pay $1545. 44 CAD, show Only 6 seats left!

Great Website Experience - Awful Call in Experience
The site is easy, prices are amazing, offers are great, payment process is super fast!
But - your transaction better be straightforward, your trip better run smooth and for heavens sake don't call them or have any questions, since their actual customer service support is garbage.
I had one question - just one- "could we upgrade our ticket". The customer service rep i spoke to had the worst grasp of the English language, the call center was super noisy and it took me a full 10 minutes to explain what I wanted only to have her answer something that I did not ask- clueless - and almost cancelled our tickets on us - seriously FlightHub? Stop using Indian call centers to handle your customers.
So buyer beware - customer service is abysmal.

Due to a family emergency, I had to book an international flight from the US to Italy for my wife. First of all, Flighthub had the best rates of all the usual goto online sites. I purchased a ticket with takeoff 2 days later. Fortunately I opted to purchase the 24 hr flight cancellation insurance for less than $20. Sure enough, due to a delay in the delivery of her passport, the following day I ended up having to cancel the flight. Flighthub honored the insurance and issued a full refund, despite the airline would have not refunded tickets purchased at that rate. With less than $20 I saved $1164. I asked Flighthub to call AMEX so they could release the hold on the pending transaction and they said they are not allowed to. But the refund was posted on my AMEX 3 days later. I purchased a new ticket 18 hours prior to takeoff and called customer service to let them know that I had not received the eticket. The operator kept on reading me a script that said that I would get it within 24 hours, albeit me telling her that that wasn't fast enough because my wife needed it in 18 hours. Once I realized that she was incapable of using her brain, I firmly asked to speak to a supervisor, who apologized and was truly phenomenal. He kept on physically going back and forth between his dept. and the ticketing dept. until my ticket was manually issued. So, apart from suggesting that they improve their customer service operators' training and that they change their policy that does not currently allow them to communicate the cancellation to the customer's bank/credit card so as to help rapidly release the hold on the funds, I had a positive experience. Certainly a reliable vendor.

I STRONGLY DISCOURAGE YOU FROM BOOKING
I STRONGLY DISCOURAGE YOU FROM BOOKING WITH FLIGHTHUB. I have had several terrible experiences with them.

1. Their customer service is terrible. Expect to be told contradictory things each time you call from a variety of agents, and places on hold for ever.
2. They are not transparent with their transactions.
3. They charge extremely high cancellation fees/change fees ON TOP of the fees charged by the airline. This is what is perhaps the most dishonest. When you process a cancellation on their website, you are shown your total refund amount. It is not said that their 200/passenger fee (400 in my case because there were two passengers) will be deducted from your credit card, on top of them not refunding you the full amount. This is also done in several small charges to disguise what they are doing, making it harder to dispute. Because the airline charges you directly, there are many different moving pieces and it becomes very difficult for your credit card company to understand what you are trying to dispute.

Please save yourself the money, time and headache and do not book with flight hub. I wish I had read a review like this before booking with them.

A big scam of your company, I did not have to trust your company 1
I took a plane ticket through your website, it has months (Montreal to Casablanca line), just after the transaction on your website I see an error on my name entered on the ticket, this is not a typing error but the name and completely wrong after contacting your customer service, that I think it is relocated in India or in another world that reassures me, I wait hour after hour afterwards I exceed the time to cancel the ticket and ask me to pay to cancel my ticket, after days and days at the end a response from the companion who had to add a note on the system to allow me to fly quietly,

There are 10 days left for the flight, a friend is refused to board the plane for the same reason and with the same company Flighhub, I search the internet forums, it is a recurring problem of your company, to each time the name and entered differently than the entered, yesterday after informing your service that even with the note on the system I would have problems (following the confirmation of the service concerns the Montreal airport), your service informs me Finally Royal Air Morocco has agreed to change the ticket and it will be free but I have to pay the difference of the ticket!
1: this is not my mistake
2: I claimed in time
3: no reliable customer service
4: no support
I'm lost and it just denigrates the image of your company
El Mostafa Mansour

Be very careful when booking with Flighthub. If you need to change your flight, they will scam you and once you call them to get any information they will play stupid.

I bought a flight and decided I need to cancel. The cancellation fee was $100+, however, I was assured the rest of the money would be given to me in flight credit to book another flight.

It was true, the rest of the money was given to me as fly credit towards my next flight purchase. However, the flights that I would purchase with my flight credit have the price up scaled.

This meant it was cheaper for me to book a completely new flight than use my flight credit. It was better off if I did not pay the cancellation fee for my flight and just did not show up.

I ended up getting scammed of the cancellation fee.

My name's Mustafa Ali Mustafa, an American citizen, I lived in Seattle State of Washington. I got itinerary from flight hub E-ticket #*******334-35, departure from Seattle, WA to Juba, South Sudan on June 11,2019 so I took Alaska airlines flight 8 from Seattle to Newark NJ and Ethiopian Airline flight 509 from Newark to Addis Ababa, Ethiopia I arrived on June 12,2019 at 9:10 PM terminal 2 so I have layover 11h 50m on Addis, the airline gave us hotel outside the airport area call Water full hotel, when we get to the hotel there is guy his name is Mohmed on the reception of the hotel, he checked u to the hotel and get us room on the 6 floor, the guy has access to the room. After he put our luggage in to the room, we decides to go out for late dinner so we left the hotel. When we get back after two hours I want to bad because I have early flight to Juba. When I get to Juba I found out, I lost my company cellphone S8 and cash about 3000$ dollar, I think the guy in the hotel lobby has access to the room sold my money and cellphone, I tracked the cellphone from Juba the signal still in Addis I try to call the airline so many times but connection so bad in Juba. I reported the incidence to the airline duty manager on June 23 in my way back to US Flight 355. I need the airline return the stolen money 3000$ and cellphone value of 1000$.
Mustafa Mustafa
*******300
*******@hotmail.com