FlighthubReviews 5,076

I am married and live in the Toronto area and my elderly parents (89 and 87) live in a small community outside of Thunder Bay Ontario. I hadn't been able to visit my parents since last Christmas and was feeling very down. I went online and found the cheapest flights from Porter Airlines were on Flight Hub. I had travelled with Porter Airlines the previous Christmas and they were great so we booked it. I knew that Porter Airlines had a cancellation policy where you could change your flight at a cost of $75 per ticket and was fine with that if anything happened and I could not go. Well I ended up breaking my ankle in 3 places and had to have surgery. I am in a cast and cannot put any weight on my foot at all. I did not tell my parents what happened because I did not want to upset them but one of my siblings did. Remember that my parents are elderly but they are also suffering from dementia. My mom called me several times in the same day to ask me what happened and to find out how I was doing. This put additional stress on me and I decided that the best course of action was to postpone my flight until I was able to walk properly. My parents have a 2 story house so it would not be the best setup for me but I was more concerned about my parents and the emotional stress this would cause them. I cancelled the car rental without any issues - why not they can rebook it! That was wonderful. Next step to cancel the flight. I called the number and spoke with a woman at I assume Flight Hub. She put me on hold and several minutes later told me that if I were to rebook the flight it would cost $75 (Porter Airlines) plus an additional $150 per person. I know you can do the math but I will do it for you. That is $225 per person or $450. Plus if the flight were to cost any more than I had paid for originally I would pay the difference. I was in tears. I understand the $75 cancellation fee for Porter Airlines I also would be willing to pay for the difference in the cost of the flight. What I do not understand or rather comprehend is how Flight Hub can charge $150 per person to rebook a flight. That is 2 X's as much as the airlines cancellation fee. Is this how they make their money? What if they resell my seat - they also get that back too? I will never again book anything through Flight Hub and I will do my best to make certain that everyone I know does not book anything through Flight Hub. Disappointing is putting it mildly. I am completely heartbroken. I am crying as I am typing this. I really hope that anyone reading this will think twice about booking with Flight Hub. I thank you for letting me voice my thoughts. Have a very Happy Holiday. I do mean that - we need more joy and peace in our lives not corporate greed. Peace and Love

My girlfriend saved all year for a short vacation to Lyon. We live in Ottawa and took the bus to Montreal. She got to the air port and they said her flight didn't exist. FlightHub booked her ticket to Berlin for some effed up reason and it had left earlier that day. Her ticket said the correct destination/time/date etc. Not she has to pay for her Hostel in France, extra transportation and has used up all of her vacation for nothing. She might get a refund. This is company so incompetent I cant comprehend how they are still in business. There should be an option for negative stars.

Horrible experience.

We were looking to book a one way flight to Toronto (Lester B. Pearson). We specifically selected "Toronto (Lester B Pearson)", and not Toronto (all airports) in the search bar. Still, the search results included flights to Billy Bishop (how misleading).

We (predictably) booked a flight to Billy Bishop. Even after reproducing the mistake above, they didn't want to admit it was their mistake, like I'm supposed to spot on the ticket the difference between Toronto - YYZ and Toronto - YTZ, after specifically verifying twice that we were selecting Lester B Pearson instead of All airports in the search menu.

We now have to pay 150$ per ticket to cancel and rebook, which is more then the value of the ticket. 150$ is nothing to a company like this, but for two customers working hard to be able to afford travel, this is a lot. Especially when the mistake was first and foremost the responsibility of Flighthub as their search platform is misleading.

We have a another flight to take in Toronto, so we have no time to land in Billy Bishop and do the transit. Their customer service is so disrespectful. They'll have you talk with 6 different persons, and will make you wait 30 minutes between each of them.

I will never book with them again, and I will do as much as I can to make sure other people won't, too.

Marc-Antoine

Such a horrible experience! We've spent countless hours on the phone with people who barely spoke English and in the end we lost about $3000 in total not including our resort fees. We had booked a vacation with Flighthub before finding out that we were pregnant. In light of the Zika outbreak we had to change our plans. We tried to change our location to somewhere other than the tropics but we were not allowed, we also tried to get a voucher or change the dates, or even tried to see if anyone else would want to go in place of us. The first call had left me frustrated and in tears, the consultant on the phone kept telling me that there was nothing that they could do and would not call the airlines. The second time that I called the attendant seemed knowledgeable and looked into things, saying that they would be able to accommodate a destination change with a fee. When we called back to book they told us that they would not accommodate any changes unless we paid an extra $750 to change dates plus extra fees if the ticket price goes up. So we are faced with either go on the trip or loose out on a small fortune.

I've feel like we have been robbed. I have never booked with a company that is so incompetent and unaccommodating. And the worst part is, this is not even stated when buying tickets, it says the flight "may" be altered for a fee. I will never use this site again and I would advise anyone who is loured by the cheaper prices to reconsider.

I recently booked flights with flighthub and immediately upon booking received an error e-mail indicating that the total charges were not able to be processed, despite the fact that the charge is far under the credit limit for the card. The card was used in the last few months to book a more expensive flight with another flight booking site with no issues so I was immediately concerned that the charge was not being approved by my bank because the company was not accredited. When I called and vocalized these concerns the customer service representative was incredibly rude, difficult to understand, and said that part of the charges had been completed and to just finish the booking using a different card. Out of frustration I (regretfully) entered a second card's information, only to receive an error e-mail again. When I called a second time I specifically stated that I had security concerns; these were not addressed by the new representative (who was equally rude). I was told to wait for 24h for the 'reservation to be processed' and that there was nothing that could be done at this time.
This company now has information regarding not one but two credit cards, neither of which have been declined in past, nor is there any reason that they should have been declined now. I encourage anyone that has had an issue with this company to contact a representative of any major publication in your area; most large newspapers have staff that are tasked with investigating these types of complaints in order to keep readers informed about companies that fail to deliver the service that they market. In my opinion, flighthub falls under this umbrella and I will certainly be in touch with my local representatives to ensure that this does not happen to anyone else.

Filed a complaint thru www.acta.ca/consumer-complaints

Customer service is very poor especially if you have a complaint. Details of the rules of the airplane tickets were not disclosed. We opted to make changes and cancel flight but were unable to do it due to poor communication and non disclosure of information. Very dissatisfied with service. Placed on-hold off and on for a duration of 2-3 hours for each call... Better off purchasing the tickets elsewhere.

Buyer Beware!
I recently had to rebook my flight and I called flighthub after my flight had left the airport.

"Customer service" told me that since I called after the flight had left the airport, I forfeited the amount that I paid! And even though they threw everything in their game book to try to persuade me to give up, I wouldn't stand for it. Tip, ask for a supervisor immediately, don't let the front line agents dissuade you.

After spending the weekend going back and forth talking to different agents and supervisors, they finally patched me to the airline office the following Monday when it opened. The lady at the office was shocked at what they were telling me and said that all they had to do was re-book my flight using my existing e-ticket number and I could've been on a flight much earlier. She then helped me find a new flight and it took only 30 minutes.

Please be careful when you purchase anything from this scam of a travel agency! This is my first and last time using Flightscum

(UPDATED: problem solved by the Customer Care Department)
Dont purchase anything from it! I didnt read any reviews & now I kind of regret this,

Flighthub charged me with an insurance I declined in the first place when I took the ticket 110 CAD.
Impossible to reach by phone, I cant wait 30 minutes to get the customer service so well painted in these comments

EDIT & UPDATE: the Customer Care Department of flighthub contacted me, they cancelled the insurance and refund the price on my credit card. Thanks.
1 star to 3,5

Worst experience by far in all my years of booking flights. First there was a computer glitche that selected the wrong flight to a totally different state with the same city name as my intended destination. Caught it immediately and called to advise via phone that my online booking was incorrect within minutes of submitting and have now been on the phone for almost 3 hours waiting to either change or cancel my flight and they are charging me $150 to cancel a flight I just made moment ago despite the fact that flight hub's computer glitche is to blame for the incorrect booking. I have been redirected to 3 "supervisors" stating that none of my credit cards are going through and I have literally had to give them 4 different card numbers and I keep getting messages from my bank stating fraudulent attempts are being made on my accounts. This company is a complete scam.

Had a flight booked with them for documentation issue had to change my flight date. I called them about 8 hours prior to scheduled flight and asked them to change the flight date. In terms and condition section it was mentioned that to change flight minimum charge is 250$ plus any fare difference, which I was fine to pay.
They put me on hold for about an hour then disconnected my call while I was on hold. I called back and this explain the whole situation again to the agent but he was not willing to help so I asked him to call the supervisor. Again, I was on hold for 1 hour, then supervisor came on line, listened my requested and put me on hold for another 1 hour. After one hour he came back on line and asked me to continue waiting, this time almost another hour. By then I was already late for my flight and then the only option I was given to either pay 1500$ more to change the date (which was even more then the original price of the ticket) or it is going to be a no show and there is no refund. I have the screen shots of the calls. 3.5 hours long call... could you believe it?
I called my cc company and has disputed the charges. They intentionally made me wait for 4 - hours so I will miss my flight and won't have any refund.
I am also looking for options (if any) to take a legal action against them. They can't just rip people like this.

** Another thing to mention, while I was on hold, I did call airline directly from other phone and they airline has no charge for changing but they are unable to help because flight is not booked with them directly.

Request to everyone plz don't buy tickets from this Flight Hub. Unfortunately, I didn't read all these review before, otherwise I am not gonna buy my ticket from there. Recently I booked 2 flights from them. I got booking reference number and flight confirmation code. They said your confirmation will be email you. We also called about email. The customer service Representative said your ticket is booked you don't need to worry you will get email in an hour. When after 7hours asked about confirmation email. They said your ticket is not confirmed becuse you booked your flight same day and your flight is same day and the guy hang up our phone. There is nothing mention about if you booked same you won't get your fight confirmed. We were so worried becuse our flight schedule was at 2pm. We were rush to the airport. When the third time we called to flight hub they said call directly to airline becuse the airline didn't confirm your ticket. Airline said call to ur ticket agent. Without saying sorry flight hub said cancel your ticket and buy the other one for next day. They sent cancelation email but nothing mention they gave us full refund or less. We asked plz can we talk to your manager she said he can't do anything in this matter he will say samething. So much to write what they said to us.
Didn't get what kind of business they are doing. So disspointed. I would like to give them 0 Star* but here is no option.

No sense of compassion or sympathy. WORST ONLINE BOOKING SERVICE. I have booked with them many times and I regret it. DONT LET THE CHEAP FARES FOOL YOU. They will fool you with their $75, $125, and $200 charges for cancellations and other crap. The representatives are impolite and do not care to help you at all! I had to change my name because I made a mistake on one of my flight tickets and I had to pay extra JUST for a mistake I made and I called in 8minutes to change it right after booking. The representative said that I had to cancel my flight and pay a $75 dollar fee and then rebook my flight. NEVER. AGAIN.

I booked a flight to Lisbon for June of 2017 for 2 adults. Site said that there were only 4 seats left on the aircraft. I was charged $1647 for 2 seats. Website stated that it was lowest guaranteed price for that date.
However, 5 days later, flight dropped, and price was $1347... The website stated AGAIN only 4 seats left for same flight #, same airline,
How can this be, that same fight, departure, and airline drops $300 in 5 days?,
When I called to ask for a credit, saying that I think that it was false advertising. I was denied a credit. I asked to speak to a supervisor, I was also denied.
Then the agent asked, if I wanted to cancel... for $600, a ludicrous question.
Next time, I will only use a site, that has a price protection guarantee.