FlighthubReviews 5,076

I received an email that my return flight changed. I spoke to the customer service line on March 17th. After one hour and 25 minutes they confirmed nothing, and I got no where. After further review the dates for the return flight had to be changed. Trying to change the return flight date has been a nightmare. I called March 18th and after 30 minutes on hold I spoke with Malu for fifteen minutes, I couldn't even log onto my account with her (she said my postal code was wrong) not giving me auth to go ahead with correcting my return flight. Since then I spoke to five separate personals with a total of 4 hours of being on the phone (March 18 and 19th) with persons from Flighthub (Jim, Gara, Ren, Karah, Franie) trying to get an understanding of what is going on, as I am getting several stories and different charge quotes in regards to using my return flight ticket. I have no trust in this company, and feel that they are illegally charging my credit card as I have received charges that I did not agree to. I was on hold with Franie just today and after having silence for ten minutes and on the line for 45 minutes the line was cut off. I do not recommend flight hub.

Booked a flight to Vietnam through Flighthub, and got stranded because the airline said that my ticket will not be honoured. Flighthub did not make sure that my ticket would go through and Air Canada said it wasn't confirmed even though Flighthub sent me a ticket to say that it was. Ended up having to buy 2 extra airfares + 2 train tickets out of the whole fiasco. Flighthub did not care to reimburse me for the costs.

If you have to go through Flighthub, make sure to call the airline beforehand to confirm that all tickets will be honoured. I'm sure it seldom happens, but when it does, I expect them to own up to it. I called, e-mailed tweeted so many times.

Negative option billing has been illegal in Ontario since July 2005.
The webpage hides automatic opt ins for manulife insurance in their checkout process.
How many people, booking flights during times of stress such as family illness or death, may not see the negative option billing? This is exactly what happened to us. We didn't see it until our credit card bill arrived.
If flighthub does not refund the insurance fee, I will dispute the charge with the credit card company.
Update: Flighthub did contact me after I posted this review. A refund is pending.
Update 2: The refund was processed. Flighthub did the right thing in refunding the money BUT there never should have been the charge for the automatic opt in in the first place. Be careful when using their site.

I am reviewing my most recent experience with Flighthub.

Backstory:
I had to cancel my flight back in April of this year as I can no longer make it. The original flight ticket was for $263.82. Because I was a good citizen and cancelled my flight, I was charged $150 for cancellation. However, Flighthub gave me the original $263.82 back as a flight credit.

Fast forward to today:
I called to use my flight credit of $263.82. I was told in addition to the flight difference, I have to pay $100 in admin fee and ~$50 in other taxes. This is in addition to the flight price, which already includes tax. When pressed for ~$50 tax, no answer can be given on why this is charged. The extra $150 in cost was NOT KNOWN to me back in April when I cancelled my flight.

In Summary:
I am charged $150 (for flight cancellation) + $100 (for admin fee) + $50 (for unknown taxes) = $300 for a flight credit of $263.82.

Hmm... that really seems like a good deal isn't it?

Just so you know, withholding key information to your customers is indeed a deceptive practice and is considered a scam.

Please, do yourself a favour and stay away from this god awful company.

They charge booking fees, which I could deal with... but... the 24 hour change / cancellation policy they do not honor. They wanted full price of ticket that includes 3 flights... they would not change one leg of the flight per my request without charging me the entire ticket price $943 plus an additional $75.00... I was within the 24 hour policy... BUT... they have a policy that it has to been within the same calendar day... I called the airlines that the flights are booked with... BUT... don't bother... because FLIGHTHUB is in charge of making the decision... yes... decision... it is well within their "rules" to have made the change without charging me full price... DO NOT BOOK THROUGH THIS COMPANY!

Flighthub does not bring to your attention that they are going to bill you for ManualLife trip cancellation insurance plus their own extended cancellation policy when you actually book the tickets from them. This is not shown or referred to anywhere during the booking process, and is hidden in their terms and conditions section in the bottom left corner of their website homepage. Booking what I expected to be a $406 flight, my receipt said $599. When I called, the agent said I could cancel the Manualife insurance, which he did, but said the extended cancellation policy wasn't cancelable, no matter whether I knew about it or not. I thought these sorts of practices were rare, but its easy to get caught. At least the honourable thing for them to do would have been to remove both additional charges, neither of which were authourized.

My family and I are long term users of Flighthub, and that is stopping now.
Be careful, they will charge you fees without your confirmation or knowledge then you will get surprised when you check your credit card statement, when you call to make sense of it, they will come up with a stupidly named fee that apparently you applied, they keep you on the phone for hours (and that's after spending two months trying to call almost everyday and not being able to reach anyone) and was the problem solved? NOPE, the lady on the phone was so useless and indifferent and dare I say disrespectful, she kept repeating the same thing over and over and bluntly saying she cant do anything for me and re"explaining" the stupid fee over and over again, when asked to be transferred to someone who can help me, I get sent to waiting then have phone hung up on me! In one word HORRIBLE.
Flighthub just lost not only one customer but a bunc, I will make sure none of the people I know falls victim to their scam.

Don't get fooled by their attractive prices.! I clicked on a flight scheduled earlier in the day and I get a confirmation of a flight much later. Tried to cancel with out any penalties and I think getting a bill passed in congress is easier then dealing with this company. If you think you will get your issue resolved- NOT! And be prepared to stay on the phone for at least an 1 1/2 hours. They have cost me hundreds of $$ and aggravation.

I booked a flight with the Flighthub.com and I am totally disappointed with the service. It shows the false price. The price is initially lower then from official website of airlines, but in reality they're gonna charge MUCH more.

My story: I wanted to buy 3 tickets for one flight each was about $1450. I see that flighthub selling them for 1411, the total would be $4233. Then when you're ready to purchase ticket it says "Wait a minute the fair is gone and you'd need to pay 36$ more (you think its just 36$ more, but it's 36 for EACH ticket). Then it gets more interesting. The website charged me $4550 at the end, which is greater than $36*(3 tickets). Overall it charged 300$ more than showed before confirming all details. What I get finally:
- the fair increase is higher than $36/ticket
- the fact that they don't show the final price they're gonna charge is confusing

Now, after reading all the reviews I hope my flight will be ok and I'd be able to use at least this ticket.

But DON"T use this service and tell your friends

They gave me fight confirmation via phone and email. Few days later they cancelled my reservation. When I contacted customer service they kept making excuses and wanted to charge me triple the price to book another flight
I called back after work and held the phone for over an hour and never got a customer service rep. The recording said 10 calls in front of me. It dropped down to 4 then went back up to 10. I'm very disappointed because I'm considering cancelling my trip. I hate to go on vacation and get stuff.

I purchased 6 tickets for a family vacation. 5 days before departure, we checked our reservation to confirm seats, only to find our entire trip had been cancelled. Called FlightHub and they said it was due to their airline being unable to provide a 'flight segment' and that their system had sent me an automated email at 11:44 pm 48 hours after I had booked my trip. Essentially, even if you are spending $4000, it doesn't matter enough for them to call you to tell you they have cancelled your entire purchase - their effort only goes as far as automated middle-of-the-night emails that end up in your spam box. We had to re-book new flights at double the price (directly with an airline this time!) because after 3 hours on the phone with FlightHub they refused to take any responsibility.

We were afraid to change or cancel our flight after reading the reviews here, but were pleasantly surprised that Flighthub actually processed our cancellation and refunds in a timely manner. That said, the fees were indeed high, but it was something we were aware of right after we bought the tickets (which we regretted immediately) and we were just happy we got some money back. BTW we didn't bother calling after reading the reviews so we messaged them on Facebook and continued via emails.

Bottom line, don't but your tickets here especially if you foresee you'll need to make changes but if you have bought it and want to make changes, don't be put off by these reviews as there are actually successful cases.

To Flighthub, we appreciate the timely response and refund.

I advice every body do not book through this fraud company, i booked 2 tickets on the phone for my wife and son, after they send me the tickets on email i told her can you wait to verify names on tickets she said by for now and close the line, i checked the tickets it was mistake in middle name of my wife, i call after 2 minutes to fix it, other Indian bad guy told me the only option is to cancel the reservation and book new one and the cancellation fee is 25 $ per person, i agree he cut 150 $ from my account, i told him why you cut 150 $ from my account he said i told you 75 $ per person and also he said by for now and close the line, right now the 2000$ is not refund to my account, they are fraud company and they put people their accent is not understandable. I advice everybody do not book through them believe me they plays with costumer to gain money.

For a small change initiated by the airline, I was asked to call them early February. At that first call, I was put on hold for 30 minutes. I agreed to the changes and requested that a new itinerary be sent to me. They never did. Two days ago, they sent me another email to call them about a "waiver". I thought it was a different issue. So I called them last night and was put on hold 45 minutes. After waiting all that time, the FlightHub rep told me that she could not update my itinerary for that very same change as the first time, and told me to call back to confirm. At that time, I lost my temper and reprimanded them for their incompetence and that I would never book with them. This morning I contacted the airline directly. The whole call took less than 5 minutes and a revised itinerary was emailed to me right away. FlightHub has a lot of room for improvement in their customer service.

Like the other reviews - bad customer service! I went to book our ticket and it said click to review charges before booking but instead just charged my credit card with no review page. They charged me $40 for extended cancellation policy. I then called to cancel everything a minute after clicking the button and have been on hold forever. The reason we were going with them was because we could select our seats only to find out those seats are not guaranteed so you are also paying for that with no guarantee of getting them.