FlighthubReviews 5,076

My partner and I had a flight to Mexico booked on the 5th of March. My father was rushed to hospital on the 3rd of March and was placed in palliative care, where he passed away 3 days later. I called to cancel my flight on the 4th. After being put on hold many times, I was told there was a $150 cancelation fee per person after being also being told I had a $966 credit. However, I would be charged $200 per person to rebook. Seriously? Do the math. Of course I need to show a death certificate to apply for some sort of refund on the rebooking fee. I asked for an email to be sent to me stating all of this information. Today is March 30th and I have called them 5 times since the 4th of March... each time being put on hold numerous times, each time being promised the email would be sent within 24-48 hours... I have yet to receive that email. Today I vowed to get to the bottom of this and here I sit... on hold and it's been 1 1/2 hours... can you say "run around"! Absolutely the worst customer service I have ever experienced! If I ever get the credit and rebook, it will be the very last time. I will also make sure to tell as many people as I can about this experience too.

I was charged $71 for insurance that I specifically chose not to purchase. I got a purchase confirmation for a travel policy on my flight booking. I had to call Manulife who transferred me to flight hub. They told be the would refund the payment. I checked my credit card statement after a number of days. There was no refund. I called flight hub again and they told me the cancellation was declined. They never contacted me to tell me it was declined. I had to call back to ask for a cancellation again. They told me they would cancel again within 2 to 10 business days. I spend 1.5 hours on the phone to try to get a charge cancelled that was never requested, asked to be cancelled, and I'm still not certain Ill get my money back. I can't recommend booking with this company. Paul the supervisor (employee # 2016) was very polite but he was adamant the company could not process the refund within 1 hour as described in the formal company response to this known issue with the firm.

On March 17 I booked 4 flights. I received an email confirmation and an electronic ticket confirming my booking. My credit card was charged. On March 27 I was looking at my credit card and the balance was back to where it was. I emailed flighthub and asked why my credit card was not charged for the flight. They called me told me to call back. I called the number that they left it was NOT a working number. I then called the number on the website and the person told me my flights were CANCELLED and no charge to my credit card. When I asked why I was not contacted back on March 17 he said they tried to call. I said yeah you tried to call today after I emailed flighthub and then called.
This company is a scam. They let you believe you have your flight when you don't.
Pay the extra and go with a respectable company. I have learned my lesson.

Honestly, I'm not one to write reviews but this was a must. This company claim to be cheap but its a Scam. I was booking online but I didn't have the option for wheelchair access when flying so I called and waited 25 minutes to speak with someone, it was very difficult to understand the man as I tried to give him my almost booked online flight deals. He advised me that he would have to book for me since there was no wheelchair option for me to choose, he explained that we could have called after booking for the option... once he finished with the exact flight information he told me the price went up $150.00 per person, so I decided not to book as he explained the prices fluctuate every 5 hours. I went back online to check the price. It did go up as he said, so i switched the flight dates and found the same price I wanted flying a few days later. Once I filled out all my flight information and processed my payment, It notified me once again that the price increased by $100 per person. I'm not sure if this is a norm with this site and if so you are cheating many people. As a frequent traveller I've never had to deal with a scam such as this.

Total waste of time
Your unhappy customer

I bought 3 tickets for my husband and his 2 brothers to go to Malaysia since their father passed away. It wasn't a vacation trip at all. I needed to change their returning date since the process and all the paperworks were done quicker than we thought. So they would like to come back early. I called flighthub and talk to the agent to change my reservation on March 27 at 10:30 am. I spent about 2 hours to arrange these changes. The agent told me that I would get the confirmation email about the changes within 24 hrs. I even called them back around 6 pm to ask them my confirmation email and the agent said it will take about 24 hrs. Then, I received a forward email from my husband that he got email from flighthub.com regarding an immediate attention required. The email was sent at 11:47 am to him (Malaysia time, so it's 11:47 pm Toronto time). I opened the email at 5:15 am, I called flighthub rightaway. I spent more than 2 hours to settle the issue. Apparently the ticketing department didn't put my request when I called them yesterday and now they have to reprice the airline ticket and I ended up to pay more. The supervisor wasn't helpful either. She refused to talk to me until I insisted to talk to her. How is it my fault that they didn't process my request and now they reprice the airline tickets? This is absolutely a very unprofessional work that they have done. They did wrong at their end, but we have to pay for their mistake. I am not going to buy ticket from this website anymore nor I will recommend this agent to my friends and families. They are doing bad job and have no sense of sympathy at all.

We booked a round trip flight from Edmonton to Maui for two through Flighthub the carrier was Air Canada. We noticed that we had two extra charges of $244.92 on our credit card over and above the original two tickets that were $598.61 each. We contacted Flighthub and they have been nothing but rude and hard to deal with. They took no ownership or even attempted to rectify the situation. Told us to call Air Canada and deal with them or to call our bank. THEY WERE THE BROKER! We will never use them again and from now on only book directly with the airlines themselves! Absolutely reduculous.

I received an email regarding a flight disruption and that I should call customer service. On my first call, I waited on the phone for 40 minutes to speak to an agent, whom told me my return flight was overbooked and she will have to book me another flight and will send me details within 48 hours. After 11 days, I called again, and the agent apparently could not confirm my identity: name, address, credit card. He would not answer any more of my questions and refused to transfer me to his manager. I called back immediately and chatted with a third agent who was able to rebook my flight.

Nearly impossible to fix an error in booking. Customer Service is designed to deflect rather than help. Avoid this business at all costs.

Addendum:
You will see below a response from "Midhat Z". At Flighthub asking for a message with the conf. number.to address the problem. This same message seems to be attached to all negative reviews and might give the impression that the company is actually interested in resolving issues. However despite multiple messages there was no further response at all from "Midhat Z". So the company response to "Brutal Customer service" is more brutal customer service!

Addendum to addendum: they did actually contact me eventually. Too little too late. No better customer service than on the phone. By the way, if you end up with a customer service manager named "Reyner" on the phone, don't trust him as far as you can throw him. He will not do what he says he will do. You will regret doing business with this company as I do.

If there was a zero I would have reviewed Flighthub with that. I have spent hours on hold with these people at Flighthub. They're very polite but do nothing. They 'accidentally' cancelled my flight and did not inform me and as of yet I don't have a valid ticket with my leaving two weeks away and I made the reservation three months ago. This kind of hassle takes the fun out of traveling. I've been promised on 3 occasions to get a call back about my tickets. Hasn't happened. Spare yourselves. Don't go for the cheap flights... won't happen... not worth the hassle.

Last few days was trying to book a flight to Europe for really good price and was receiving confirmation via e-mail, but e-tis never received! Within hours of booking was receiving email saying I have to call the call centre as my card is having some "issues" and after contacting the company was redirected to someone clearly outside Canada or North America and was told that card is fine but ticket prices went up by $1 each which I authorized to be charged on my card and send me finally those e-tickets, after another 24h of not receiving e-tickets was again receiving e-mail saying i must call again to resolve payment issue, and scenario was same - ticket prices changed and this time were up for $300 per each ticket (trying to book 3)! This is a joke not a website! They're trying to "hook" customers with their promising prices in order to extend the process and bit by bit scam out more money during the process... If someone from management team is willing to help me finally book the flights I've been trying to book for the past 72h then my contact information is under this reference 049-073-402! Lets see how this is going to be addressed!

What a horrible company to deal with! I booked a trip for my parents to see my brother to attend his graduation ceremony from Royal Canadian Armed force from Vancouver to Montreal in June. The ceremonial service date changed from Friday to Thursday, so I was trying to changed their trip date by one day, and when I called, customer service said that it will cost them $1300 for both way to change the date. Their ticket only costed $1000 with taxes included. ARE THEY INSANE? And then the customer sevice lady told me that she will give them a credit for the cost of the flight, less than what they paid, but will have to pay the penalties of $150 and rebooking fee of $300 but they would need to use the same airline. The airline they booked does not offer the flight when they need to fly out to attend for my brother's ceremony service. I will NEVER use their service EVER AGAIN and PLEASE PEOPLE STAY AWAY FROM FLIGHTHUB!

Similar to the comment below, I booked with Flighthub a return trip from Toronto to Seattle but I accidentally selected the wrong return date. Easy enough? I called the next day to find out that this mistake would cost me half the cost of my flight ($356 CAN) so I paid it because it was MY mistake. I was then contacted the following day to be told that i was improperly billed! I owed another 300$ CAN. I told the customer care staff that it must have been a mistake but she assured me that this was the only option.

I spent 2 hours on hold trying to speak with a manager and was denied every time. If i was to have booked the correct flight the first time it would have cost me 600-700$ CAN, because of mandatory flighthub fees my trip is now going to cost $1350. I am very disappointed with this flight booking service and their ability to help customers when they make a mistake, their customer service has properly ruined this trip. I will not make this mistake again and will NEVER book with Flighthub again, I have never had this problem with any other company.

Cheers.

I bought international ticket and asked for seat reservation. Agent said i have to pay $9.95 to have seat reservation. I clarified with the agent after paying. He gave me the confirmation number of the purchased ticket and sent to my email. Upon verification, there was no seat reservation. I called back the same time and spoke to other agent. Unfortunately, the agent advised to call the airline for the seat reservation. After calling the airline, they said they dont require payment for seat reservation, but its a first come first serve basis. My point is, just for them to sell the ticket, they will persuade and lie without telling the truth. I hope the agency will train their staff to be true in order to sell their ticket. So frustrating.