FlighthubReviews 5,076

We found flighthub through Kayak when looking for some flights to Fortnight lauderdale. Kayak showed one way ticket for $54 per person booking through FlightHub. We went through it and indeed it worked out to that amount, I complete the booking and see the charge hit my Amex immediately. However I get a notification saying booking was completed call customer service. I call flighthub who tell me Amex didnt approve the transaction while I have them on the phone I call Amex who confirms everything was approved. The charge that hit my Amex was from spirit airlines not flighthub. So at this point I tell flighthub customer service that there was nothing wrong with the Amex and I put this down to a system issue. Customer service offers to book my flight from here on things go sideways... takes all my details asks me this is the airfare $257 instead of the original cost I assumed (big mistake) that the airfare went up (perhaps why it didnt go through first time) and I say here is my card info. I then see 2 charges hitting my account, 1 from spirit airline for $197 and another for $60 from flighthub. I decide to look online at spirit airlines for the same flight and the full cost was $189. I put the $9 difference to some sort of markup but what were those $60 from flighthub for? I decide to call back, customer service and the supervisor after an hour tell me these are service fees from flighthub and that I agreed to this when I was told the cost of the airfare. I disputed that the representative never explained to me that there were $60 of flighthub service charges which by the way have nothing to do with the spirit airlines fare. Supervisor tells me that I can cancel the flight but pay $75 cancellation fees per ticket that times 4 is more than just leaving it the way it is. I dont usually write any reviews but felt cheated and ripped off enough that warranted this rant and disgust and these practices. The representative should have said the airfare is this and our service fee is this. Horrible and stay away be warned. Lesson learned book direct through airlines.

I've worked for travel and booking industries before but never have i seen such stupid people.

1. There is no way you can directly reach the cancellation team.
2. If a flight is cancelled due to bad weather the airways will return the money to Flighthub and not to the passenger. And this is very basic information that none of the flight hub support staff understand.
3. They have no proper ticketing tool/Support tool. Every time you call you have to go over all the information/explanation that you gave the last time. So basically they are not noting down any information.
4. Waste of time. Every time you call

Made a booking, received 1 email a few weeks later saying one leg of the flight had changed. Agreed to that change (pushed the flight forward a few hours)

A few months passed, checked the flight details, said there had been a change and I had to call customer service on the phone. Been waiting 45 minutes. Call answered, told I was being introduced to another team member to assist - was just dumped into another hold queue (new queue hold time 20+ minutes)

No emails or phone calls made to me to tell me of this change and I've only just noticed now that I've manually logged in less than 24 hours before the flight. Very poor.

I had initially bought a flight, then i called to change the flight date, the phone operator told me the fee for changing the date, so i decided to book it. Later he calls me to tell me there is more additional fees and the price he had said was not available anymore. He called and was asking for my credit card information and I had no choice but to pay more than what i had expected. They told me a price and he never booked it for me, when he did the price had gone up + there were more fees on top, from flighthub and from the airline itself. I will never never go back to flighthub.

I booked a flight with FlightHub for the first time last week. The airfare dropped over 30% a few days later so I contacted FlightHub about a price match or possibly cancelling and rebooking my flight. FlightHub is all about providing the best price so I thought that I was making a reasonable request. The answer was NO but to get an answer required a lot of work - finding a number where live people answer the phone or even finding an email for customer service on the website was not possible, or at least I wasn't able to find it. When I did find a number with real people on the other end of the line, I was transferred over and over again and put on hold. I was on the phone for over 44 minutes. Everyone I talked to said the they didn't think that a price match or refund was possible but all three people I spoke with handed me over to someone else to talk to because they all said that maybe they could help me out. I will never use FlightHub again. All I needed was a simple answer. What I got was a lot of wasted time. I have no interest doing business with a company that makes it so difficult to get seemingly easy questions answered.

I am completely satisfied with booking my flight with the FlightHub.
The website is very clear and easy to use. Only necessary information
Is required. The process is short, and the flight ticket is immediately
Ready, and sent to my email. All necessary information about the flight
Details is provided, and it is quite clear. The choice of available flights is
Very wide, providing actually any desirable date and time of a flight.
Getting the electronic boarding pass is yet shorter. In the whole, the
FlightHub service deserves the highest positive mark.

I did not like that the airline TAP wanted at the counter $110 for the first checked luggage. They said that you bought some discounted tickets and luggage was not included. Until then I have not heard of airline charging for one regular size luggage extra fee. I hate last minute surprises.In five emails I was asked for an extra insurance but not once informed about the luggage police which must have had changed since September when I had taken a similar trip.