FlighthubReviews 5,076

Customer service is impossible to deal with. Constant contradictory information, no native english speakers. Ended up having to re-purchase the entire flight 30 minutes before it left because of Flighthub. Now have spent hours and hours on the phone trying to resolve issue with no end in sight.

My chronicle continue... after more than 4hours on the phone, they said i can go for the option of receiving 1400 instead of the 3000 i paid for the ticket. My hubby and I work hard for this money and you want to still it base on false policy which air canada.

To The CEO of flight hub, I have contacted a lawyer and informed our police department. And would not mind contacting bloggers and a friend who work for CNN to advertise my story... You better return my money as soon as possible

Flighthub,
I am very glad that you are aware that the information you provide to your customers regarding cancellation fees regardless of when a flight is cancelled is and I quote from your reply to my low, unsatisfied review:
"There is a brief description of these fees prior to purchase as well as in our Terms and Conditions. "

For me, the key words are that the information is a "brief description". In my case, this information was so brief that I completely missed / failed to see it! But when I was hit with the $150 fee for cancelling two tickets within an hour, the "sucker punch feeling" was not brief at all! So, yeah, still will never use your site. My suggestion is to make this information less brief and more prominent on your site so customers are aware of it prior to submitting their request to purchase a ticket.

----Flight Hub's complete reply to me----

Response from Sarah C., Flighthub Representative
Responded 2 minutes ago
Hi Wanjiru,

Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees prior to purchase as well as in our Terms and Conditions. (https://www.flighthub.com/terms-and-conditions)

We apologize for any inconvenience.

Kind wishes,
FlightHub team

I am planning to sue them since they rip off of almost $1500 from me. I talked to 2 sales person when I booked a refundable ticket. 2 people working in sales department should be credible enough to trust. I booked a ticket and one sales person said it is refundable. After I booked the ticket, I called again to make sure it is refundable and ask a second opinion from another sales person in case the first one made a mistake and cancel it if not. The second person said it is refundable ticket.

Looks like their people from sales department just wants to achieve their quota. They will lie to you just to make sales. This is far too much unacceptable. I know that there is a voice recording of transactions made. This is enough evidence and the corporate management should do something about it.

To the Corporate Management of Flight Hub, I hope some one reads this because I want to spread awareness of what is going on with in your call center ( if it is call center) THEY ARE GIVING FLIGHTHUB A BAD NAME. Unless this is what flight hub is all about... please make the necessary refund back to my account. I don't want to loose more money to pay for an attorney but you already rip me off.

Is there any consumers hotline in Ontario? Or can I file a complaint in the CANADIAN CHAMBER OF COMMERCE? Any help will greatly appreciated. I don't have much time as I need to file for complaint right away after 72 hours. Or this case might just go to waste. Thanks!

I have purchased tickets from Dallas Texas to Odessa Ukraine 4 times in 16 months and have used Flight Hub on 3 of them and always found them to be the best deal. I go through Kayak.com to do my search and it always shows me the best deals from all the leading websites. The one time that I went through another agency was due to the timeframe I needed to navigate with, but their prices are always the best. I would recommend that you look at their prices first before you go elsewhere, you will be glad that you did.

I needed to change my flight date as my business was not complete so i called flight hub to have flight changed and was the most un professional service i have ever experienced. Every time the agent needed to do any thing or find out anything at all she would place me on hold for at least 10 minutes at a time the first agent i spoke with was 1hour and 45 minutes with no resolve what was happening i was online and seen a price to change my flight it was not cheap it was like $125 canceling fee and then the price difference of the new ticket add another $245 total price was $370 i was good with that but the agent would continue to tell me i could not get that price i needed to buy the ticket for $680 was the longest and frustrating time. So i called back to talk to a supervisor about 2 hours later and spent another 2 hours on the phone talking to a supervisor that originally said yes she can help me switch flights again online price was a little higher this time only by $10 total price was $380 agent says yes that she was able to get me that price to switch gave her my credit card number and she returns and tells me i have bought the ticket and then puts me on hold for 15 minutes comes back and apologizes that i need to pay $680 for the ticket i was very confused by this asked her to explain how i gave her my credit card number and bought me my ticket for $380 and then 15 minutes later says i need to pay $680 it does not help that the agent does not speak very clear english so the language to communicate was difficult to say the least told her to forget it not wasting anymore time already spent 4.5 - 5 hours on the phone with them. I called back the next day and wanted to talk to the highest ranking person in the office and i got this guy saying he was senior office manager this 2 hour ordeal was the same as the day before only this guy was telling me he needed my 4 digit pin number for the credit card i said you mean the security number on the back of the card he said no the 4 digit pin number told this guy nobody gets this number and nobody has ever asked for this number i feel this agency was trying to steal from the consumers and will never use this company ever again