FlighthubReviews 5,076

Worst company I have ever booked a flight with. I canceled my flight because they booked it wrong I was leaving for Portland to anchorage they booked it from anchorage to Portland I noticed right away after they sent me my itenerary I called them and canceled the flight they told me it would take 2-10 business days to return my money. I called them 3 days after because havent seen anything about canceled flight. They now say I never cancled it and that since the flight was already departed I cant get a refund and they supposedly dont have any record of me canceling it so now Im out 366.44 $#*! this company avoid it at all cost if you dont want to get your money taken by their mistake!

I never write reviews so imagine Im soooo beyond pissed! Im currently balling my eyes out because I had the worst experience with Flighthub. So I booked a flight from Chicago to Jamaica. I decided to cancel my flight and since I didnt pay for flight insurance I had to pay $150 to cancel my flight. I called customer service and wow do they have thick accents. The lady I called said I would have a $500.18 worth of flight credit. My flight price was $660 so I lost over $100! Plus the $150 I had to pay just to cancel my flight. So I have $500.18 of credit, never did the lady say I couldnt use the money on any flight. A few months go by I decide I wanna go to Colorado to visit my boyfriend in college. So I remember I have the $500.18 worth of credit so I call flighthubs customer service and after waiting over an hour on the phone I get a lady and I say I have flight credit Id like to use it on a new flight. She reads me my stuff and I say I dont wanna go to Jamaica I wanna go to Colorado instead and she says I cant use my credit on any other destination. Im livid! I said well the lady I called who gave me my credit never said I had to use It on the same destination. All this lady did was say Im sorry its policy. WHERE IS THE POLICY THAT SAYS THAT? Thats right, NO WHERE! So $#*! flight hub I hope they all burn and die. Please if youre reading this save yourself from wasting your hard earned money, save your tears and save your time!

The booking online was fine. The problem came when I had to contact customer service about an email they sent me regarding a change in my flight status. It is difficult to actually speak to someone and when I did, no one knew anything. I was continually put on hold while they checked my file, then transferred me to someone else where I had to start from the beginning again. They then said someone (supervisor)would call me back on a set day which did not happen. I spent many hours trying to phone to find a solution and in the end they said there was no problem with the flight we had.
There was a problem which meant I had to phone yet again. After I said I was very dissatisfied with the customer service, I was getting calls and emails about my booking and how it needed immediate attention when it was long done with.
I will say that the people I did speak with were very polite on the phone but they could not help me and just kept directing me elsewhere and I got no resolve. I will not be booking with this company again for this reason.

Easy booking flight online, only thing I had an issue with was the paying for baggage separately. That wasnt as simple as it sounded. I contacted the airline I was flying with had their policies explained to me in more detail and then paid for the baggage. No delays parting from my original destination. There was a delay departing from Colorado but it was due to de icing the plane so ultimately I had no problem with that. I would use Flight Hub again.

For anyone wondering, it took me two more follow up calls before I heard from their Escalation team, which was via email. This person emailed me to ask me if I wanted to fly into Auckland or Sydney, I said Auckland as Sydney was just the layover destination. I didn't hear anything for another two days and sent a follow up email, later that night I was forwarded an itinerary for Calgary to Sydney. I could not make this stuff up. This is NOT the flight I asked for but at this point, I have been through so much with their customer service and I don't have the time to argue to get the flight I want. Now I have to book a flight from Sydney to Brisbane instead of my flight that I already had booked from Auckland to Brisbane. I also am not an unreasonable person, if I had received any type of explanation for this I would be more understanding, but there is no communication. I am so worried that this flight isn't truly booked and something is going to happen last minute when I go to check in that I'm going to call Air Canada and Air New Zealand just to be sure these are properly booked.

It's also worth mentioning that at no point did I ever receive an apology or explanation as to why this has been so difficult. I've never really written a review about a company before because I haven't experienced this many issues with a company before. Really quite disheartening, if I had received any type of apology or spoke to an understanding agent, I would not be painting this in such a negative light. I strongly encourage FlightHub to review their policies and implement a Customer Retention department. I'm not sure if this is a one-off. Sorry for my rambling, but I believe people should know this.