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Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This company and the people who are employed under it, know what they are talking about. They are constantly posting informing videos and have a great customer service. They respond to questions in a timely manner on any media platform and by e-mail. Fitnent Indusrtries will always be the place I go to for wheels tires suspension.
I bought a set of Rotifrom BLQ's from Fitment Industries after using the website to figure out what size I needed. The wheels came quick and shipped fast! Exactly what I wanted!
Dakota -The wheels look awesome! Thanks for your feedback, we're glad you enjoyed your buying experience!
Attempting to buy wheels was a painful experience, I have a custom car and and know what size and offset I need, but I keep getting questioned on my decision instead of getting help buying wheels. Please look elsewhere for custom needs, they are terrible
The team, the customer service, the cars and the faces. Fitment Industries has not only provided me with the best wheels I have ever gotten but the best experience when buying. From the easy to browse website to the team of employees who just want to help.
This company has gone above and beyond to help me with my needs and will forever purchase through them.
Charlie - We're happy to provide top notch service with great product. We can't thank you enough for your kind words and support!
Everyone at Fitment truly lives the enthusiast lifestyle and it shows in their work. The enthusiasm in this place in unreal and every team member is ready and willing to help out any way they can!
Zach, thank you so much for your support! We're happy to provide such a great environment!
I decided to purchase wheels and tires through Fitment Industries in order to have a hassle free experience and skip all the trips back and forth to tire shops. My first order, which I was told was in stock, ended up being on backorder. I was not notified of this and only found out when I called for an update. At this point, I picked and different model of wheels. I patiently waiting for my wheels to arrive, much later than the quoted 8-12 business days. The wheels and tires finally arrived but were the wrong color. I rejected the shipment and had them sent back. After what seemed like 20 emails over 3 days, I decided for a refund because they refused to send the right wheels or refund me until the wrong wheels were in their possession. Worst customer service ever. It genuinely seems like they just send emails back and forth in order to waste time and push the problem on someone else. It was a difference associate who responded with each new email. I had to file a dispute with my credit card after the final man, Zach, claimed he was about to refund me but ultimately stopped emailing at the end of the work day.
From the business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Markell, thank you so much for your kind words! We're always happy to help in any way that we can. Thank you for sharing your experience.