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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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If there's one thing this site is, it's helpful. If not only by their mission alone of helping you fit the correct size wheel and tire for your application, their staff is extremely willing to help you create the perfect setup for your ride. Zach was especially helpful in fulfilling my order for a giveaway tshirt. I already know what wheels I want to order if I win ;)
Basically did my research on the website. Figured out what setups people were running similar to mine, found what I wanted and what would work. Got it ordered and next morning order was out for shipping!
Jeff, thanks for sharing your experience! We're so glad it was a great one!
Customer service was great! Quick response and they helped me with the proper flush fitment I needed.
Ricardo, we're happy we could assist with your fitment! Make sure to post pictures to the gallery. Thank you for your support!
I didn't mind the fact it took 3 weeks to get my wheels. What bothered me was when they came the lug nuts were not shipped and I had to email about getting them. Again minor mistake. However I was shocked to see that they were not being next day aired to me. Furthermore, I put the wheels in my garage and one of the weights came loose from the wheel just from rolling it to the side of the garage. Not very pleased with this purchase.
Joe, we're very sorry to hear about these issues! Please know that they are being addressed internally. As for the weights coming off, feel free to send us the invoice for the rebalance and we would be happy to take a look at reimbursement for you! We're happy to help however we can.
Fitment industries really have their head on straight with what they are talking about and selling. They have very educational videos on YouTube for beginners coming into the industry like myself. I am very satisfied with my visit and hoping the parts arrive soon!
Samuel, thank you for the kind words! Your support means so much to us.
With just YouTube videos and other stuff. Fitment industries had been super helpful I wound't by from anyone else
Trever, we're glad you enjoy our content! Thank you for supporting us and what we do!
I'm new to the car game, I've have been looking for some new coil overs to lower my car with. Yet I couldn't find what I wanted, until I came across this YouTube video about tein coilovers and the different types. Fitment industries helped out a lot with the information they gave on the video! Thank you Fitment for the new set of coils!
Santiago, we're so happy we could help you decide! Thank you for sharing your experience.
Love this company, ever since I've bought my wheels and tires here I've trusted them since, wouldnt buy from anywhere else
Jeffrey, thank you for the continuous support! That is amazing!
Great product and done for an even better cause. Customer service is great will answer any question you have quickly.
Julian, thank you so much for your support!
So I ordered the eibach lower springs for my car and man I'm so surprised how fast they got here I can't wait till install them definitely ordering more things from here
Juan, that's great to hear! Don't forget to add your car to the gallery, we would love to see it!
Simple quick and easy.
Fitment Industries has everything you're looking for it's made easy with easy search tools and wide variety of parts all in one spot.
Eduardo, thank you for your kind words! We're glad you had a wonderful experience.
Site is very helpful in making sure everything is compatible & they have a ton of educational videos on YouTube as well. Wheel & tire packages are really convenient. Even once you purchase the wheels someone from fi will reach out to you to ask confirm all the items in your order and answer any questions you might have. Would definitely recommend!
Zach, we're always happy to help our fellow enthusiasts select the right set up. Thank you for your feedback!
I love this site.
They are very helpful and very informative and patient when helping me.
I recommend this website to everyone who needs tires, wheels, and suspension.
Chris, thank you for sharing! Your support means the world to us!
Easy to work with all around! From the website to the human interaction they excel above and beyond.
Johnathan, thank you for your kind words! We're very happy to provide this experience for you!
I watch their YouTube channel lots of info seemed like the best place to shop for wheels tires and suspension if all goes well will be ordering wheels and tires very soon
Cecil, thank you for your feedback! We're very happy you enjoy our content and are excited for your order.
You can't get any better customer service then fitment Industries every time I call they give me exactly what I need
Sean, that's awesome to hear! Thank you for sharing your experience!
I have purchased from Fitment Industries twice now. Both times I have been very pleased with how easy the entire process was.
Anthony, thank you so much for returning! We're happy to help however we can!
Fitment Industries has great customer support with professional employees. Products they sell are of high quality, they provide fast shipping, tracking numbers, and updates on your purchase. Love doing business with them, will be returning to purchase more!
Marc, thanks for sharing! We are very proud of the level of service we provide and we're so happy you enjoyed it!
I've ordered several times from Fitment Industries, and every single time is a new experience. There always helpful and looking to always make your experience with them better. They make you feel like family and always take extra measures to make sure you get what you order, in the highest quality and assurance.
Alonso, thank you for sharing your experience. We're always happy to help fellow enthusiasts! We're glad you enjoy working with us.
Always delivers fast, replies fast, and supplies great customer service and support. They always have stock and willing to help select the right product.
Jacob, thank you for your kind words! We're glad you had a great experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Johnny, thanks for sharing your experience! We're always happy to help however we can.