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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Every single employee I spoke to was very helpful. I had more than a hand-full of questions and every single one of them were answered promptly, with respect, with professionalism and accuracy. Zach, Michael, Beck, Christian, and Monica were all very helpful and kept me up to date on the preparation and shipping process of my items. Fitment Industries has the best customer service out there. I will definitely be buying again.
Makes buying wheels, tires, suspension and accessories completely effortless! Will be a returning customer!
Andrew, the wheels look great! Thank you so much for your feedback!
Very helpful team, especially Zach, they know exactly how to make your car pop and forsure make it turn heads
Rene, that's awesome to hear! Make sure to add your car to the gallery, we would love to see photos! Thank you so much for your support.
Thank you Alex, Michael, Christian, for helping me out with my desired fitment. They emailed me quite quickly and gave me amazing advice and recommendations. This was my first time buying wheels and tires and they made it easy. Zach helped with making sure I got the proper car care for my rims. He texted me about it and was super nice. I'm just amazed how much these guys care about us getting the proper rims and tires, answers to any questions, and proper car care. Thanks again!
Ivan, thank you for the wonderful feedback. We're happy to help however we can, thank you so much for the support!
Its freaking awesome how easy it is to purchase basically anything they have cant wait untill i finally purchase some wheels
Arnoldo, thanks for the wonderful support! We we will be happy to assist you through the whole process.
Easiest place to find what will fit your car and what it'll look like. Great customer service overall a great company
David, thanks for the support! Make sure to submit your car to the gallery, we would love to see it!
They had a great database of specs for my car's fitment and get product at great prices. There was a hiccup in shipping my large order, but the staff responded and resolved the issue same day and my parts were shipped in a couple days.
Joshua, that's what we're here for! We're glad we could help you out with your new setup, thank you for the support!
Amazing help all the way from figuring out fitment, to letting me know I had the option to get my package a few days earlier by getting it delivered to FedEx. Great company and great customer service.
Austyn, thanks for the support! We're happy to help however we can!
Online shopping and support is top notch. I really appreciate the ease of use as well as the amazing customer service when I had questions.
One of the best places to buy wheels, tires, suspension, they had so many options to chose from!
Junior, we're happy to provide so many options! Thank you for sharing your experience!
Very fast approval with affirm and order was already in process the next day. Do recommend to anyone looking for wheels and coilover packages.
Safar, it's awesome to hear you had a great experience! We hope you enjoy your new setup!
Ordered some purple bullet air caps for my new wheels that are also on the way! I also purchased the matte finish cleaning spray!
Kurt, we're sure you'll love it! Thank you for the great rating!
Awesome & Professional. It's companies like these that I love to support who open up their hearts by caring & sharing to those who are in need of help. The donations to all types of charities that you support, You got my Vote! Get Fit with this Industry... Cheers
Brian, we're so happy to donate to great charities and to our communities! Thank you for your support and kind words!
Asked Zach about spring rates for coilovers. Yeah he was pretty nice so I bought some nice fortune autos. Also found out dont leave 150 pounds of sandbags in your trunk they will blow ebay coils...
Connor, thank you for the great rating! We're glad you enjoy your new coilovers! Thank you for your support.
I mean, what's not to love buying wheels, tires, and suspension from www.fitmentindustries.com? Not only do they sell the aforementioned, but they got bodykits, stickers, lug spikes, and more! They're a good group of folk who truely want to make sure you get the right setup for your ride. I love them (especially Alex) and you should too! Highly recommended
Taurean, thank you so much for your support! We're so glad you had a wonderful experience with us and thank you for the kind words!
Love the style love the detail and design, been shopping with u guys since u opened up selling to the public and I'll always come back
Jimmy, that's awesome to hear! Thank you for your continuous support!
Communication went smooth, no hiccups. Overall great service you will not be disappointment with there service
Dylan, thank you for your feedback! We're very proud to provide the service we do!
Just financed some Twin Flex Z coilovers for my Honda Fit. Super easy process and my fitment will be right in no time
Ismael, we're happy to help! Be sure to add your vehicle to the gallery!
Had some issues but Claire helped me out in the end everything worked out. Will be a returning customer for sure
Mohamed, I'm happy I was able to help! We're glad to have you as a customer!
I bought wheels, tires and a set of coilovers all at once from these guys. Everything came in and look awesome. I got my coilovers on and went to install the wheels and realized they shipped me the wrong lugs. So I contacted them, they shipped out another set of the wrong lugs. After telling them what I needed it only took them 2 more tries to get it right, now I have 20 right lugs and 60 wrong ones. Then I got a shipping charge from fedex and emailed them about it. They keep telling me it's "being disputed" yet I keep receiving collection letters. And the final thing is the wheels were not properly balanced so now I have to take more of my money and get that fixed even though it says free mount and balance. Customer service is great but there are some things that they need to fix.
Zander, thank you for sharing your experience! We're very sorry to hear about the lug issue, that is being addressed internally! Also, as for the rebalance feel free to send us a photo of the invoice and we would be happy to look into reimbursement for you! Thank you.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sherry, we are happy to help all of our customers out the entire way! Thank you for writing about your experience and your support!