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Fitment Industries

2.7

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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.


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Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

shipping
111
returns
80
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11,628 reviews

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Germany
1 review
0 helpful votes
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The website was very simple to use and straight forward. I tried using other sites but none were as simple as fitment industries

Date of experience: April 6, 2020
Jacob W. Fitment Industries Rep
over a year old

Angel, that's awesome to hear! Thanks for leaving us a review!

New York
1 review
0 helpful votes
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10/10
April 5, 2020

Quick easy,
Site easy to navigate
Purchased item shipped asap
10/10 would bang
Will return when I'm 100% ready to purchase my wheels

Date of experience: April 5, 2020
Jacob W. Fitment Industries Rep
over a year old

Brenndan, thank you for your wonderful review! Your support means the world to our team!

Georgia
1 review
1 helpful vote
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Tighten Up!
April 4, 2020

Y'all need to tighten up on your customer service skills ASAP Rocky! Y'all treat people like crap and you lose money! Change your ways!

Date of experience: April 4, 2020
Jacob W. Fitment Industries Rep
over a year old

Off, we're very sorry to hear you had a bad experience. This is certainly not normal for us! Please feel free to reach out to us and put ATTN: Claire in the subject line. We're happy to help however we can!

Illinois
1 review
1 helpful vote
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Ordered rims in January on there website after visiting there shop and giving them all my info on car. I went down there for the soul reason of making sure when I went to install the wheels they fit and did not hit the calipers. They assured me they would fit my car. So I ordered the wheels. Received the wheels real fast can't complain at all about how fast they shipped. They then sat in my garage till the weather changed. Just brought the car over to the installer to have the wheels put on and they did not fit they hit the calipers. Did exactly what I did not want them to do. I contacted fitment and they told me to just put on wheel spacers. I really did not want to have to use spacers but it's the only why the wheels would fit. The wheels are vibrating bad on the car and the installer sad I needed hub centering rings. I'm not sure if fitment includes hub center rings with there wheels but this is the first time I have used them but every other time I ordered wheels they always included hub rings. When I did email them about need them they where very fast to respond and get me a link to order them. It's not that I think they did anything wrong I just think I got unlucky this time. I will still check there website for the next set of wheels I want but they won't be the only place. Love the way the wheels look on the car and I have to admit the spacers do really improve the stance of my car. I was able to put on a wider wheel because of them. Now I'm just waiting for the hub centering rings so that the car hopefully stops vibrating at high speed (never did that before the wheels went on)

Date of experience: April 3, 2020
Washington
1 review
0 helpful votes
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Fantastic website
April 4, 2020

The online follow up is great, and the site itself is very well put together for ease of use. I purchased a set of coilovers and actually used a few of their YouTube videos to determine the best aetup for my use.

Date of experience: April 3, 2020
Jacob W. Fitment Industries Rep
over a year old

Jack, thank you for leaving us a great review! We hope you enjoy your coilovers!

Michigan
1 review
0 helpful votes
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Fitment industries did an excellent job of helping me find my new set of wheels. Their customer service is unmatched and they are is as friendly as can be. Thanks again to everyone from Fitment Industries!

Date of experience: April 3, 2020
Jacob W. Fitment Industries Rep
over a year old

Conrad, we're always happy to help our fellow enthusiasts! Thank you for your support!

Oklahoma
1 review
0 helpful votes
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Fast delivery
April 4, 2020

Been ordering T-shirts' and they come fast and also I would like to not that I'm on a project with a Audi right now and this has been one of the best websites to go to to help me with my wheels and tires and suspension Fitment... I don't know much about Fitment and this has been very helpful with their gallery. Thanks guys

Date of experience: April 3, 2020
Jacob W. Fitment Industries Rep
over a year old

Andre, of course! We're always happy to help! Thank you for the great review!

Texas
1 review
0 helpful votes
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Zach at Fitment Industries is awesome. Answered every question I had in a quick and thorough manner. Will definitely use them again.

Date of experience: April 3, 2020
Jacob W. Fitment Industries Rep
over a year old

Brandie, that's great to hear, we're always happy to help! Thanks for your support!

Georgia
1 review
0 helpful votes
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I've purchased everything from shirts to a full Airlift 3P Kit from Fitment Industries and everytime I order I know my delivery will be timely and accurate. I have and will continue to recommend them to everyone I know who is interested in this market.

Date of experience: April 3, 2020
Jacob W. Fitment Industries Rep
over a year old

Chanea, thank you for sharing your awesome experience! We're so glad we could provide such a great transaction!

Texas
1 review
0 helpful votes
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Never bought wheels but man do I sure love all the content and videos. Hopefully when the pandemic is over I can purchase my wheels. Until then I will keep entering giveaway. You guys rock.

Date of experience: April 3, 2020
Jacob W. Fitment Industries Rep
over a year old

Mike, we're so happy you enjoy our content! We look forward to working with you on a purchase!

New Jersey
1 review
0 helpful votes
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I ordered Kansei Corsas mounted and balanced. I also opted for ceramic coating and new lugnuts which was convenient. One thing I found a little difficult was selecting the options I wanted to add, but overall a good experience.

Date of experience: April 2, 2020
Jacob W. Fitment Industries Rep
over a year old

Brennan, thank you for leaving such a great review! Your support is greatly appreciated!

Washington
1 review
0 helpful votes
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Coilovers
April 2, 2020

High quality products, so many wheels, tires and suspensions to choose from. Very reliable people and products

Date of experience: April 1, 2020
Jacob W. Fitment Industries Rep
over a year old

Mike, thank you so much for your feedback and support!

Maryland
1 review
0 helpful votes
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Their customer service is just as good as their videos (fitment industries on the YouTube). 10/10 would recommend. And for all your Wheels, Tires, and Suspension needs hit up Fitmentindustries.com they have 2 or tree things there you might need.

Date of experience: March 31, 2020
Jacob W. Fitment Industries Rep
over a year old

Rory, thank you for sharing your great experience! Your support means the world to us!

California
1 review
0 helpful votes
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Perfect service
April 1, 2020

Great quality parts for a great price, easy to find right parts for your car, would recommend to friends

Date of experience: March 31, 2020
Jacob W. Fitment Industries Rep
over a year old

Isaac, thank you for your feedback and sharing your experience!

New York
1 review
0 helpful votes
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If you have a modified (lowered) car these are the guys to check out. They have a gallery of cars that people showcase wheels and tire sizing and gives you a sense of what wheels and tires look good on your car and how you want them to fit. Helped me a ton when looking for wheels for my car and tires.

Date of experience: March 31, 2020
Jacob W. Fitment Industries Rep
over a year old

Joel, we're glad we could help! Thank you so much for leaving us a great review!

Pennsylvania
1 review
0 helpful votes
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# bag the wagoon!
April 1, 2020

Awesome site just added my car to the gallery and ordered a sticker, love watching the YouTube channel!

Date of experience: March 30, 2020
Jacob W. Fitment Industries Rep
over a year old

Bernard, we're glad you enjoy our content! Thank you so much for your support.

Minnesota
1 review
0 helpful votes
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Quality service
April 1, 2020

This company goes above and beyond to ensure that the customer finds exactly what they're looking for

Date of experience: March 30, 2020
Jacob W. Fitment Industries Rep
over a year old

Brian, we're very happy to do so! Thank you for your support!

Missouri
1 review
0 helpful votes
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Great people
April 1, 2020

Always there to help with any fitment questions and the gallery is awesome! For my last car I was looking for wheels and they offered up many great options even though I didn't end up getting any at all.

Date of experience: March 30, 2020
Jacob W. Fitment Industries Rep
over a year old

JC, thank you for sharing! We appreciate the support!

California
1 review
0 helpful votes
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Dope
April 1, 2020

Great company helps makes everything so easy. No stress about my orders or product description!

Date of experience: March 30, 2020
Jacob W. Fitment Industries Rep
over a year old

Brenda, that's awesome to hear! Thank you for sharing!

Puerto Rico
1 review
5 helpful votes
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Ordered my wheels with lug nuts on December 2, got them the first time on January 10. They sent the wrong color wheels, smaller lug nuts, (didn't fit my car & 1 LUG NUT WAS MISSING) & didn't send the valve stem caps. Which I paid for! I quickly sent an email to send them back & get the ones I wanted. THE PRICE DIFFERENCE WAS $52, I checked in there website. They told me I had to pay $198 or I wouldn't get anything, (they charged me a larger sized wheel, even sent them screenshots, & did the math, but she just kept repeating that I had to pay $198 or wouldn't send the wheels) cancelling wasn't an option because they would only refund you 80% of what you paid, THATS NOT FARE. I was so mad but I paid it anyways, by then I just wanted to get over this. When I checked on there page that same day the wheels I wanted were in stock. AFTER THEY TOOK 1 WEEK to answer my email, they ran out of stock! That's okay they only told me I had to wait till END OF MARCH! I couldn't believe how terrible they were doing there job. They charged me a larger wheel size than the one I wanted & the one I received. BUT WAIT THERE'S MORE. Yesterday, March 27, I received the correct size wheels, the correct color & NO LUG NUTS OR VALVE STEM CAPS. WORST SITE EVER! AVOID IT AT ALL COST!

Date of experience: March 27, 2020
Jacob W. Fitment Industries Rep
over a year old

Eduardo, we're incredibly sorry to hear of this experience. This definitely is not normal for us! We definitely understand your frustration and would love to look into this for you and make sure this is resolved. Please send us an email with "ATTN: Claire" in the subject line and we will be happy to assist.