FineArtAmericaReviews 2,670

I am very dissatisfied with Fine Art America. They will not stand by their poor workmanship in framing and fix the print, mat and frame that I purchased. This was a first anniversary gift for my husband. The print was not correctly framed. The print is not straight inside the mat and frame. The mat covers up the print at the bottom on one side, but not the other. You can read the guitarist names on the left side and it gradually cuts them off as you get the to the right side. I have attached a photo. The website has no phone number to call customer service. After submitting a photo to customer service by email and asking that they take this back and fix it so you can see the entire print and it is not crooked inside the mat, I was told that it was my fault for selecting a mat that was too large and they typically suggest a smaller mat when ordering this print. The mat size they suggest is not even an option to choose on the website when choosing a mat. Regardless, they will not take it back and refund me the entire amount that I paid. The said they will refund me the purchase amount,, less the shipping that was paid. The website return policy says "Please note - Fine Art America does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality". This is a defect in quality. I was told my only option to get a refund, less the shipping charges that I already paid, would be to destroy the frame and print and send them a photo of it destroyed so I could get my refund, less the shipping charges that I already paid. I was told that even if it was re-framed with a smaller mat size that they suggest that it would still cut off the parts of the print. This was told to me by Lorenz. When i asked for the phone number to reach out to a supervisor or to have a supervisor contact me, I never received a response. My husband is very disappointed in his gift because you cannot even see the entire print in the frame. I do not wish to destroy it, or pay additional costs in shipping back to this company, so I guess I'll just keep it and be disappointed every time we look at it. I will never purchase from this company again and will suggest others not to as well. They do not stand by their work or help resolve problems with their customers.

I have now ordered two framed prints from Fine Art America and have been very pleased both times. You can get your prints with or without mats and the selection of frame styles and colors is amazing. They came with hanging wire already attached and hook is included. The prints arrived sturdily packed against damage and both arrived within four business days of ordering. I highly recommend this company and will be ordering from them again!