FineArtAmericaReviews 2,670

I ordered a cotton queen size duvet cover with a portrait of Jon Snow from Games of Thrones on it for my daughter for Christmas. They failed to informed me that the image was too small to print and sent the item anyway for which I had pay £23 custom duty. The duvet cover had a blurred image of some tree on the borrom and the rest was plaint while. It was also made of cheap plolyester. I did get a refund less p&p but I wouldn't trust the descriptions on their website.

ZERO STARS IS APPROPRIATE! I recieived items I ordered on 12/21/16. Two of the 3 items were incorrect. It is 12/31/16 and I have yet to hear how the situation will be corrected. I've called customer service approx 8 times now. They are very pleasant on the phone, but only yes me to death. They cannot assist in making price adjustments or provide a direct number of the manufacturer of the item. They will not call with information, but invited me to call back at any time. In my opinion, their lack of response and unwillingness to assist makes then an untrustworthy site to do business. Trust me, it's not worth your time and energy, not to mention money.

As a buyer and seller of art from Fine Art America I've experienced good service and money back on one problem image purchased, otherwise this site is great space for all artists to share expertise, inspire and promote one another as well as sell art. I know of artists who sell repeatedly on this site, so this site can't be nearly as bad as some say here! I've been a member of this site for 3 years and have no complaints. Recently bought a packet of cards of my own images which were in excellent condition and looked stunning!

Tried a pack of cards and a T shirt to check on quality - very disappointed with the poor quality especially given the price. As if this not bad enough the company then blames me to a customer i had sent to their site, (the only customers I had were people i sent there), for not responding to FAA's emails none of which I had ever received. This company lacks integrity and will damage your reputation if you are associated with it. Avoid it completely.

I placed my art on FAA and ordered some greeting cards to resell. I decided to use the one night shipping which was a mistake. The print job was HORRIBLE! I called their customer service and they sad to send back the product and to never order 1 night shipping because they don't pay attention to the quality. I sent the product back and got my money for the items back but not the shipping even though they say clearly on their site that if the product is defective they will pay for shipping. I had to call 3 times before I got an email from them asking me to send a picture of the defected product and to not ship it back. Well I was never told I could do that, so now I'm out the original shipping fee and the return shipping fee. THEY ARE A HORRIBLE COMPANY. Their quality is not up to par.

Very bad experience. Picture quality was not good. (looked like the picture was blown up from a disposable camera). Customer service was even worse (you can only speak to a representative if you're ordering something). The picture I ordered was not cheap - $179. When my husband saw me open it he said "I hope you didn't pay more than $30 for that!

I would not have minded the experience as much if they were willing to work with me or provided any customer service whatsoever. The manager of the person I was speaking to actually listened in on the call as I got increasingly frustrated. He never came on the line and basically had his high pitched rep tell me over and over again that they don't speak to customers.

AWFUL

A friend who never asked to be listed suddenly found a FineArtAmerica web listing on the site.

In looking at the contact information for the site, there is no way to contact them to ask to be removed. Apparently, the site only wants to talk to people 'buying' goods on the site.

Since my friend was given an apparent webstore without her permission and there is no way for her to contact the site to have her placement on the site removed, one has no alternative but to assume something very WRONG and FISHY is going on.

Obviously, I'd never buy anything from the site and would hope others feel the same and the company goes out of business (which, they may be anyway since they may lack any 'real' sellers). BE WARNED!

Fineartamerica attracts many many artists with different levels of talent. Some successful artists are now weighting in on SiteJabber. Prior posters were very unsuccessful. Isn't that what America is about? People making their own way in life? I guess those who fail complain a lot about others. FAA is a very successful fulfillment site for all artists, but individual artists have to make it work for them on their own. Many do just that and become pretty successful in the long run.

I've been selling on Fine Art America for over four years and have sold close to 800 prints and products including purchasing my own work as prints, framed art and metal prints for display in gallery shows.

After 800 customer orders and my own orders I have only seen a few returns. And the work comes with a 30 day money back guarantee so my customers are covered.

As an artist, FAA and Pixels provides a great platform to OFFER your work for sale. Actually selling depends on a lot of factors including the quality of the work and the artists ability to market their work.

I'll take off one star for the lack of 24 hour customer service and some of the growing pains due to expanding into products with some of the vendors still working out some kinks.

All in all, I would not sell on FAA or buy from FAA if I didn't thing their products were of the best quality. The vendor they use for prints and framed artwork has been servicing the artists community for over 30 years and does outstanding work.

The people complaining for the most part (and i did check names), are from people that either never sold before or don't realize its a lot of work to make the work good enough for a home, and to leave a trail to be found. There will always be sour grapes, they have a 30day money back, i'm certain if you showed them its a defect on the image they wouldn't make you pay the difference.

I'm a seller there, i have made sales, but no its not easy. Your up against other pro's, and its hard to stand out, you have to make your work wanted and special.

There are many snap shots there, the search is set up to show sellers first, it is sort of like a self vetting system. As the resources it would take to examine all work coming in - would be astronomically high, and many people upload images to print for themselves. But then leave it up for others to buy. Chances are you won't ever see snap shots there at all due to how the system works. Is that fair to those that shoot snap shots? No, but snap shots shouldn't be for sale anyway. This is a store, then end product, post your best only.

So if your an accomplished artist, and your not afraid of advertising yourself (The site doing it would be really impossible based on the amount of work there) - its not that expensive to join, and you could be making some real money there.

---Mike Savad
http://www.MikeSavad.com

Super fast shipping, Every single print I have ordered has turned out fantastic and I have ordered a lot. I have most certainly not run into the problems other people on here have mentioned.

NOT EVEN GLASS! I had no idea for $300.00, i was buying PLASTIC and not glass for my print! I just assumed for that price it was glass! Also, the cheesy plexi or plastic scratched while taking out of the packaging. It is so lame the plastic is so cheap, thin and flimsy and the plastic frame was even lamer... The quality of the print is so dark too. The $300.00 to frame my print was SO far from '' museum quality'' i felt like crying. I am so disappointed. HUGE mistake. SAVE YOUR MONEY.

If you are a young and new artist and you want to get your name "out there" don't even think to go on FAA.It is a waste of time. Sure they have some contests(done by members) and you could submit your works and win... nothing and then gain some 1 or 2 likes per picture, but other than that it's a major waste of time.If you sell an original they won't promote you but if you sell one of their prints you get promoted... nooow how to sell prints? I have no idea... I for example haven't sold anything...