FineArtAmericaReviews 2,670

My experience with FineArtAmerica was wonderful. The ability to play with the mat colors and sizes up front and see what you will be getting is such a great feature. My print arrived in a very reasonable amount of time, looking beautiful and ready to hang. I will absolutely order from this site again.

I live in Brazil and ordered twice form them, both times on Black Friday. Both times they sent the merchandise with a wrong invoice. The first time (2016) I payed US$ 20 of taxes more then I should because the declared value of merchandise was incorrect. Many e-mails and no one took responsability for my loss. VERY POOR COSTUMER SERVICE. But at least I received the product. The second time was last Black Friday, using the offer of free shipping worldwide. The price of merchandise was US 214,96. When the package arrived in the Brazilian airport, I was contacted by the carrier to pay the taxes. But the invoice came with a value of US$ 518,22. So I should pay import taxes based on this wrong value, not based on the real amount of my purchase. I refused to receive the package and immediatly instructed UPS to send it back. It occured in Dec/8th. UPS only returned the package Jan/19th. FineArtAmerica don't refund my money based on the ridiculous reason that they have a return policy of 30 days. Of course this policy only should be valid if they deliver a product in perfect conditions AND with the correct documents. Also they (not me) chose the carrier (UPS). I can not be responsible for the procedures of that carrier that I didn't choose and took a long time to return the package. Again, I sent an e-mail and received a lazy, bureaucratic and careless answer. FineArtAmerica, never again. I already bought many things in US and never faced a company like that. Terrible. Incompetents and dishonests.

I bought one of my own prints from my fineartamerica store,, to see how smoothly the process might go for my customers... I paid over 50 dollars. I got no notification as a seller,, and no notification as a buyer. That means no tracking info as the buyer and no indication that I had sold a print as a buyer. Meaning I didn't get my portion of the payment for the sale. The print finally arrived damaged and packaged horribly. Calling customer support I was able to talk to someone after being on hold for only a few minutes,, but she could not explain why everything had failed and she sounded exhausted like she had been hearing similar stories all day,, I felt sorry for her. I Started a refund process but again received no notice that my refund was initiated. No ticket number ect... which makes me think I will have to turn to PayPal for a refund since this site appears to be unable to operate currently..

The art on this site is amazing. The product offerings are great. However, I placed a large order Black Friday weekend for Christmas gifts and only half the order came. I started inquiring December 15. I was finally informed Dec 21 that the half of my order that was missing 'got lost in the shuffle' and would arrive after Christmas.

No offer for express shipping, discount, free future coupon. Nothing but a 'sorry'. This is not the first time this has happened.

Who can afford to do business like this in today's marketplace atmosphere with Amazon as your stiff competition? Shame on them.

I will mention that I'm a bit of a captive audience as I sell my own art there. Which makes it even more distressing for me to write a review like this knowing that it potentially hurts my own business, but I feel it's important to know that their delivery time frames are horribly flawed. However, on a good note, if you are not happy with your purchases, they do indeed provide you with a full refund and the items I have received are wonderful. At this point, however, I'm pretty much over buying here.

I ordered a print I was hoping to frame before christmas to give as a gift. I received the print wrinkled and discolored. I could have printed a better more quality photo from my home printer. My order total was $165 including the overnight shipping (definitely didn't come even close to overnight). I called to return my print and I was told I will be contacted in 1-2 days. HA! They have a grade F on Better Business Bureau for a reason! Please do not order from here, you will be disappointed. This is fraud. They do not even deserve 1 star.

I've purchased a number of items from Fine Art America. They were all good quality until I ordered two pillows. They did not come close to the image shown on the website. This is my first experience dealing with their customer service department. Horrible! You are on hold for at least 30 minutes. Sometimes it cuts off and you have to leave a message. (I've left three... no one called back) They email inaccurate information. It's unfortunate that their lack of real customer service is what will prevent me from ever purchasing from their site again once I get this issue resolved.