FineArtAmericaReviews 2,670

Customer service was great and I got my order within 10 days. The product I ordered was nice too and it came up to my expetations.

I spent over $100.00 on a duvet cover for my son. He excitedly opened it to read instructions on how to wash it before we put it on his bed. The instructions literally state "do not" then cuts off. I called the company and they do not have any instructions. The rep told me she thinks I can dry it on air dry or regular dry, but she's not sure. I'd rather return it now before I ruin it with incorrect washing, but I was told I needed to pay for the shipping back. Ridiculous. All I want to know is how to care of my purchase and I would have been happy, but to tell me "I think" this is what you do, but refuse to pay for return shipping since you can't give me a definitive answer is awful. Won't be shopping with them again.

Selected a print on canvas of a sailing ship;"Ship" by Samuel Waters, which arrived in a week - Phenomenal! A great painting by a skilled maritime artist.
BUT colour balance was really off - almost monochrome - inadequate cyan and magenta and low contrast.
Response from "Judy" send email attachment of print and I asked to have a copy as close to the original as possible. Agreed to send replacement.
Waited, advised one had been sent. Waited a week or two. Asked for a Tracking number. Still waiting.
I've done my money. Sounded great early on but is REALLY, REALLY BAD - should be referred to the Feds. For highway robbery.
John Godfrey, Melbourne, Australia.

I thought the site was really cool with a bunch of items that have awesome artwork, so I made my first purchase of a greeting card with a Braveheart Minimal Movie Poster on it. I received the card today, but the card was damaged. It appears that the person who packed it bent the card and the front of the card show a white crease. I called customer service and spoke to Brian. He seemed nice. However, I was directed to the return page which states that I am responsible for the postage to return the item. That's not cool. I have only had to return one item in my life from a online retailer and they told me to keep the item (which I threw away) and send me another one free of charge. That is good customer service. To have to pay to return something is just not good business and leave me feeling bitter. I will not order from this site again. Such a bummer.

Don't expect any support if you try to contact them. Any problems you have with the site will always be blamed on you or your computer. One of the important items you can do is edit an image you put on yet once edited and saved the old image will appear and the new image will never appear. You have to delete the original file including descriptions, etc. and reload the whole file over. It's a pain so I'm going elsewhere because of the lack of support.

I am a member of FAA, and I bought 6 tote bags to be able to sell on my art market. I have not heard anything not one email, nothing. I keep sending them a email, no answer. I feel as if they have stolen my my and ripped me off.

I purchased an item and needed it to be shipped overnight. Called several times to confirm that the item would be received the next day, each time receiving a different answer by customer service.
Still do not have item. Will see when it actually arrives despite having paid for expedited shipping. Customer service is awful, they are not knowledgeable, they don't care if you are displeased, and they don't respond with any urgency. They do not answer the phone and the memory is full so you can't even leave a message. I'm now filing a complaint with my credit card company to reverse payment.
Never again.

Whatever you do don't use this business. The worst experience of my life. If there was a -5 option for rating it would be -5. Paid for a phone case for $50 said it would deliver in 3 days took 10 days and then when it was delivered it was the wrong item. I then send an email back requesting the item I paid for and they ask for a photo. I send a photo. And I am yet to receive any details about my original item being sent out. Absolute scam of a business should be shut down. This site breaches so many aspects of Consumer Law and breaks so many of my consumer rights. I don't know how governments allow this pathetic business keep running. I hope these people fail miserably and lose every single cent of their money. It's people like this that deserve nothing but a cardboard box.

I just wanted a reset link for my password, and I have been trying for three weeks now. Fine Art America will not return my emails. This leads me to believe these people also lack customer assistance, and I don't want to treat my customers like that. I will be discontinuing my business with them.
In my opinion, they have a very low credibility, and I would not recommend them at all.