FedExReviews 2,900

With any other courier, mistakes and problems arise, but not too often. With Fedex it is the norm to the extent that I have never had a positive experience with them.
Their tracking is at best a guesstimation and their delivery options are apparently only for show as they are utterly unable to act on them. From being unwilling to hold packages at location, to holding packages on the other side of the city from the requested location, any time I have attempted make arrangements for deliveries when I was unavailable they have been beyond unhelpful. My worst experience was waiting at home for a package, sitting by the front window, and getting a notification that delivery was attempted when a fedex truck hadn't even driven down the street.
I've tried giving them multiple chances, but I am finally convinced that under no circumstance is using fedex as a courier worth the headache. I'd rather walk to the other side of the country and back to pick up a package than try having fedex deliver it.

I'm not going to repeat all the problems mentioned in all the other reviews. Yes, 95% od deliveries are AT LEAST 5 days late, up to a month. And, on the rare occasion they do actually deliver on-time, they deliver tothe wrong address, usually several blocks away.
My solution is to no longer order from any company that cannot offer me an alternate delivery service. I then notify the company's corporate office that I will be placing all my orders with one of their competitors who will ship via a reliable company. For example, I order online constantly from Home Depot, however they will not allow me to request an alternate delivery company. Even their phone reps said the majority of their calls related to FedEx problems. When I emailed their corporate HQ, I received several emails trying to keep me as a customer. The person also sent a few emails begging to talk to me on the phone about it, which I refused since she had made it clear via email that there was no alternative they could offer me. I have done the same with several other companies I used to order a lot from. Of course, I have also asked everyone I know to do the same. FedEx isn't going to change. But, if enough pressure can be put on the companies that ship via them, then maybe more companies will stop using them, as Amazon did due to all their delivery problems. Trying to complain to FedEx or put pressure on them will get you nowhere, as they simply don't care. But, the corporate HQ's of the major retailers do take notice, especially the more they hear from customers they are losing.
Just my approach and 2-cents.

Horrible, just horrible service. I get it- we are coming out of an pandemic, but really, shipments have been late consistently.
My family is using meal deliveries, and in five weeks it has been late every single time. Three times we had to throw out the food completely.
It is so frustrating to say the least.

No process update after 09/22 for 7 days,
And then suddenly the 1st delivery attempted on 09/29 (Wed)
But nobody was at home
(now I'm not sure delivery person really came to my house or different house).
Next day (09/30, Thu),
Did not attempt to deliver and wasted whole day for waiting a package.
On 10/01 (Fri),
Waited for whole day but nobody rang a doorbell even saw a FedEx delivery truck two times passing home.
However, delivery process showed
The 2nd attempt was made around 3 PM.
Your delivery person is a liar or cannot read a number of address?
After talking to customer service,
He said the 3rd attempt will be made before 11 AM on 10/02 (Sat) but nobody showed up till noon.
Called customer service again
But kept saying the 3rd attempt will be made before 8 PM
Which means I'm stuck at home till 8 PM again.
Unbelievable, nobody showed up.
I cannot trust FedEx customer service either.
Tomorrow (Sun), will call service center and ask do not try to deliver next Monday,
And I will pick my package up from Portland FedEx on 10/04.

They but your package in a trailer and forget about it. They won't provide a delivery date and its 9 days late.

They say i have no account yet i log in. After logging in it tells me to create an account so i try. After creating account it tells me i already have account. Automated phone call could not understand a damn word i was saying neither could the chat. What the hell do i need to do to contact a real person

IF YOU'RE THINKING ABOUT USING FEDEX FOR YOUR DELIVERY, DON'T DO IT! THEY TELL YOU ONE PRICE OVER THE PHONE, ANOTHER IN PERSON AND THEN THEY TELL YOU THAT YOU DIDN'T ASK FOR 2 DAY SHIPPING WHEN YOUR PACKAGE DOESN'T ARRIVE. I WILL NEVER USE FEDEX AGAIN AND URGE OTHERS NOT TO AS WELL. I STOPPED USING FEDEX YEARS AGO FOR SIMILIAR PROBLEMS, BUT THIS BUYER WANTED ME TO USE THEM. JUST GOT OFF THE PHONE WITH THEM WHILE I'M WRINTING THIS REVIEW AND I CAN TELL YOU THAT THEY JUST FLAT OUT LIE TO YOU OVER AND OVER! SAVE YOURSELF A MAJOR PROBLEM AND JUST USE ANOTHER COMPANY FOR YOUR SHIPPING NEEDS. TRUST ME, THEY ABSOLUTELY SUCK!

I ordered a drone that shipped from the west coast to the east coast. The package was picked up by Fedex on Friday and moved less than a mile to a facility on Saturday. I was given a original shipping date of Thursday... they updated it to come in early on Monday. With no motion or delivery I called and they told me "no no its coming in Thursday not Monday". With no motion on Tuesday I called again and was told "Its coming in Wednesday". Still with no motion I called Wednesday and was then told "It was in town and will be delivered Thursday morning". It being Thursday afternoon I called again and was told it will be next Tuesday and "We have had an influx of shipments and we are very sorry and as you can see its moving now" It took a week to get scanned at the same facility. I could have walked it home at this rate. I think they lost my package and are buying time to find it or find some excuse to the loss...

Fed ex is the worst company in America! They don't even have people in their call center who speak English. They don't care! The drivers are rouge worriers who disrespect white people in an overt way. They pile packaged against my door so I can't open it they leave packages out in the rain when all they have to do is walk couple of more steps to leave it under the porch. TERRIBLE PEOPLE! This company is a RACIST ANTI AMERICAN business run by diabolical haters of White America! STAY AWAY! We need to put these Chinese Communist out of business!

I work at a fortune 500 videogame company that requires weekly covid tests, which are ordered courtesy of the company to our front door with next day shipping through fedex. I have ordered 6 (SIX!) of them in the past week. All of them say they got delivered in the tracking info. None of them actually made it here, though, unless they're invisible. And so now I'm missing a week of work to try to get this s**t sorted out. My dream job may end up gone because I can't work the crunch hours that I need to because some idiot at fedex can't figure out where the packages need to end up. I thought they were being stolen at first (don't know why anyone would do this, these tests are worthless unless you have the barcode number required to send them back to the company that makes them so you can get your results). But no, One was due to be delivered today, on my day off, and I staked out the front door, looking through the peephole all morning. Lo and behold, I get an update that it was delivered at noon, but there I am, watching my front door, and nobody is there. Checked all around the building and no package anywhere.

I seriously, utterly, and with every fiber of my being, hate fedex, and if I lose my job over this will be hitting up my lawyer to see what can be done regarding the fact that this is fedex's fault. 1 star is too many. When I find out what caused these packages to go missing, and if it truly wasn't fedex's fault, I will delete this review. If it's still up in a week you'll know it WAS their fault.

FedEx is a bunch of liars and they don't deliver packages the way they're supposed to my package required a signature and they left it out at the mailbox and it happened to be a firearm and then they deny my claim because they said my package didn't require a signature and it did so they have no accountability and they lie

FedEx does not use real people to answer lost packages they say were delivered but were not... find another way to ship

They said they came to deliver my package at 11:50 I was home and up by 8:30 no one ever ringed the bell I call customer service to ask why my package was no delivered even though I was home and waiting for my package she told me not to worry it would be delivered the next day at 10:30am it is 9:59 am right now and I still not did get a delivery! Why you ask because yesterday the driver delivered it to a drop site when I personally asked that they didn't when I spoke to the customer service Rep yesterday because the package contains my personal information. The tracker is bull$#*! u don't get any text alerts, just for safety reason I will not be using fedex ever. This Situation make me so uneasy.

When my package has arrived in the country of destination, they didn't contact me about the clearence documents i need to submit, they called me and asked for my email, i spelled it out to them twice (to two different people) and i didn't get any email still. I had to spend three days keep contacting them with no response, and when i finally reached someone to submit my clearance documents to, the package was still in delay at clearance many days. I am still waiting for the package to finish clearence and i am still trying to contact them about it. Do not ship with them.

C Cox is the worst driver I have ever seen he can't read address fedex needs do something I can't get orders that have been shipped fedex.im really passed right now

I left my Envelope to be picked up by FedEx at a Dollar General in the small town in Georgia where I live. It's was a notarized signature for a real estate transaction. I was told it would go out the next day.
A week later I was informed that it was never received by the addressee. We called Fedex customer service and gave them the info. That was 3 days ago and have received no call back. I tracked the package down at the Dollar General and had never been picked up and I was never notified. I have now picked up the package and left it at another pickup location. I was informed my Dollar General that Fedex Express has not picked up there for 3 weeks. Never again will I ever use Fedex.

I purchased an item from an internet merchant on 9/06/21. Said item was shipped via fedex economy on 9/08/21. Today is 9/26/21, and I have not received my package. After "jumping through hoops" I managed to speak with a fedex cs rep who said that my package was deemed lost, and that my only recourse was to contact the merchant to arrange a "reshipment". As the item is no longer available, I am "up sh*** creek". After seeing all the negative fedex reviews posted everywhere, I wonder why merchants continue to utilize this shipper. I will no longer purchase anything from companies who ship via fedex.

10 out of the last 10 deliveries I was to receive were late. Delivery status updates are now unheard of and you frequently receive "Updated Delivery Pending" notices. There have been occasions when I have attempted to wait for the delivery to ensure I was home, but that only results in wasted time.