FedExReviews 2,900

Your job is to move a box from point A to point B. Not From point A to point B to point C and D, then several days later back to point B. Seriously ridiculous. I will ask customer service who they ship with before buying from anywhere online in the future. If they use FedEx, I will go somewhere else.

Fedex has lost multiple packages and damaged one of mine. They never take accountability or responsibility. In the off chance you can get through you get we have no clue where you packages are or when they will get there. They are an absolute joke and cost other businesses a lot of money by losing people's packages and they don't even care. I had one of my packages damaged because the driver threw it from her truck into my yard.

They tell you you package, requiring a signature, will be delivered on the 10th. You take off work to be home to sign then at 6:15pm they text you it will be delayed, 6:15pm all day waiting and then it is to be delivered on the 11th and you take off work to be home all day again. A call to FedEx on the 11th at 4:45pm assured me the package will be delivered, the driver will call when he is close. I waited, then I checked the website at 6:20pm to find it is delayed, they didn't even bother to text, I had to log in and see it is delayed myself. Called again and am now waiting for a call back from the distribution center, I'm not counting on it.

Ordered $235 worth of $#*! and they sent them to a whole different address and tried lying about it saying they came to my house and knocked on my door and gave it to me. I've been up since 7:30 (30 mins before opening) it my birthday present from my mom and they didn't seem like they cared at all and only answered the phone once when i called them (4 times i've called) and they were crappy the whole time and oh yeah i still don't have my package. They are the absolute worst and ruined my whole birthday. Hope your satisfied.

They can't deliver to the right place. They customer service sucks. No wonder they not a top favorite for shipping.

FedEx is the worst delivery service EVER they never knock on your door or send a email letting you know your package was delivered just throw your package on the steps and drive off. If you sending anything expensive thru mail your best bet is UPS OR AMAZON! Now I have to wait for them to "INVESTIGATE"

I was waiting from 8:30a when I got home from work until after 2pm for a package that I had to sign for, this was to be the 3rd attempt, when I called the FedEx number the day before and asked if they could drop it off at a FedEx site in Norwood where I live they said I had to have Comcast call them and tell them to send it somewhere else, so I decided I'll just go home after work and wait for it, it was supposed to arrive by 12 pm then I got another message saying there was a delay and it would arrive by 2pm. I was sitting home waiting for it, I live in a condominium and my doorbell never rang to alert me to go to the door and sign for my package instead the drive left a final notice and now my package is to be shipped back to where it came from, there's no excuse for this kind of service. And now what am I supposed to do, I work full time I don't have time to run around to Randolph and pick up a package

Very horrible delivery service. I paid for an overnight priority express $120. I paid for it on a Tues. It was to be picked up and delivered to us on a Friday. We had a family gender reveal planned for the next day. Family coming from out of town, food, photographer etc. it was all ruined by our package not coming. We had to spend hrs and hrs on friday night trying find our package with Fedex on phone. We would explain the whole situation and the rep would sound like a robot and say sorry for that and could never explain where or why we did jot have our package. Some would say due to weather, some would say truck trouble then put on hold and drop the call! Or say transfer to someone else and drop the call! I even went into town to store and she could not find it as she said it was first scanned on Friday afternoon in GA! It was to be at our place by then. So they completely ruined our family reveal. We had to come up with a plan B and wasted the over $450 in products that are now useless. We can not use them and could not get a refund. The package then came on Monday 5 days later! Fedex dishonestly put another label over our priority overnight express label. We have video of us peeling their label back. So they tried make it look like it was on time. They do not let you explain on website and takes forever to get a real person. We were told file a claim. We just got that back that they denied staying we received our package! They do not have common fellow feeling to understand we purchased priority overnight express for a pickup on thurs and deliver on friday. The package was picked up on thurs. The people we made purchase from has proof of that. Where it went from there appears did not leave GA till friday afternoon. Fedex denies that driver must scan package at pick up and someone did not do thier job and package just sat in GA all that time. Noone ever is responsible and fedex may think they are a global company this doesnt matter. But I will no longer ever use them again and I will share my story with everyone. Large companies have gone under by lack of customer service. Then they had the nerve to be calling me every day to try sell me business shipping since I had to make an account. No I dont want that I would of liked my package delivered on time, instead they ruined our family gender reveal and threw out over $575 of our hard earned money right out the window. With fuel and groceries at record highs we cant afford to waste this. We were trying to help throw a nice gender reveal for our kids who have been thru alot.

The idiot driver who delivers to my area cannot read a map or his GPS and keeps delivering my packages to my neighbor!

I have received two packages through fedex in the past week and both times the driver left it outside my garage! I have a front porch and don't live in my garage!

FedEx is absolutely the worst delivery service when compared to USPS and UPS. How is it 2022 and they can't provide a delivery window? How is it that my package was supposed to be delivered yesterday, was home all day and nada. Tracking never updated. How is it that tracking for today still states "out for delivery today, expected arrival before 8pm, currently on a truck", come home and there is a tag on my door stating I missed the deliver. When I call into customer support, they inform me that I can pick up my package at their hub, 40 mins away when there is a Fedex location less than a mile from my house... How is this even acceptable!? Outdated tracking systems, untrained customer service representatives, and a waste of everyone's time. Corporate desperately needs to get with the times, all major logistics companies, USPS, UPS, XPO, DLA, etc all have systems in place to provide customers with 2-3 hour delivery windows.

Fedex keeps leaving delivered packages on the sidewalk and loading dock of our building in the middle of a city. They are often stolen and Fedex does not seem to care. I called to complain and the "customer service rep" said that it isn't their problem and hung up. Literally hung up and it patched me through to a survey on how I felt they managed my concern. Wow

I will make it simple and short. If you don't have to, then NEVER make any shipments through fed ex because you will always come upon a PROBLEM with them. UPS AND USPS is so much better and responsible.

You know the movie scenes where everyone is scrambling to shred documents? Well, I assume that's what every FedEx hub resembles; just a veritable sh*tshow. Every freaking package gets lost or broken or whatever the heck is happening since there is zero transparency on why I wait all day for a delivery, to just be "informed" around 10pm in the tracking there's been a delay and will be receiving my package a week later... or however long it takes to order a new one, right? Get your poop together, FedEx. It's not like you're brand new smh

I had two pairs road bike wheels, which were damaged. They went back to the manufacturer, from Mallorca to the UK. They were repaired and returned and Fedex were the company responsible for shipping. The package is now trapped in mainland Spain. A demand for duty, on wheels (my wheels) that have already had duty paid on them, are trapped in the system. I drove from Pollenca to Palma as there is no telephone number to call. This depot contacted Fedex on the mainland and they sent an email, demanding €1000+ duty. There was a number to call on this email (so they do have telephones) and I called the number. They cannot deal with this on the telephone and it has been referred to another department by email? I need these wheels (my wheels) for my business and will probably now have to fly to the UK, purchase two sets of wheels and bring them back over to Mallorca. What an absolute shambles and I can see why your ratings are so low.

I pay for express shipping to Los Ángeles local shipping will take one day they change address they said I requested the worthless company I wish they go out of Bussines

This company has the laziest employees. Advice to Roots and Fossil don't use this company they will drag you down.

I really hate fed ex to be honest I have bought several things through them and I have still not received my items it's been 2 months waiting on my packages. Truly suck.

If you live in apartment do not ever use Fed Ex. I was waiting in my mail room for hours for about 5 days for a text book that I kept getting updates that they tried to deliver. They never even got out. I live in a secure building, with secure boxes that I pay for to put important things in.No one even came to the mail room. I got a notice that they tried 3 times, after customer service said two of them were driver error, one they never showed up. I have a camera on balcony that points to the front of my building. Customer service was horrific. There was a language barrier 5 out of the 6 times I called. They were not truthful with me and I will not use them again.My Wife uses them at her company and she refuses to use them after all that they did with my order.Go to a more honest company. This one is not nice and dishonest.