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FedEx

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FedEx Reviews Summary

The reviews indicate a predominantly negative perception of the company's reputation, particularly regarding its delivery services. Customers frequently express frustration over significant delays, misdelivery of packages, and inadequate customer support, often describing the service as unreliable and unresponsive. Positive aspects are notably absent, with many reviewers highlighting a lack of accountability and poor communication from the company. This consistent pattern of dissatisfaction suggests a need for FedEx to address operational inefficiencies and enhance customer service practices to restore trust and improve overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,545
value
1,332
shipping
1,488
returns
947
quality
1,230

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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ARK
March 17, 2022

They are the worst! TRASH! Keep leaving with my package instead of leaving a notice or the package... NEVER AGAIN THEY ARE UNPROFESSIONNAL I dont know whats king of person they hired there

Date of experience: March 17, 2022
New Jersey
1 review
0 helpful votes
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A joke!
March 17, 2022

Lol! Is all I can say I was looking out my window watching them drop my package off he just throws it at my door onto the porch he littler couldn't walk two more steps to sit it down? Crazy lol u sit in a dang truck driving u can't at least walk it to the porch? Im a Pediatrician I'm on my feet ALL day the fact that I'll do this to peoples stuff is insane clipping a pic of him driving off

Date of experience: March 17, 2022
Arkansas
1 review
0 helpful votes
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I paid $115 to have my medicine overnighted. They delivered it on Monday rather than Saturday. They say that because of the weather, they are not liable to return any of that $115. I will stick with the USPS from now on. That is ridiculous. They are not worth the money and they really did not care that it got there late. Blew me off regarding my complaint.

Date of experience: March 17, 2022
Oregon
1 review
6 helpful votes
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Didn't Deliver My Package Appropriately
March 16, 2022

I ordered a new mattress while on maternity leave, and my Fed Ex driver didn't bring it up to my apartment door. Leaving it three floors down by the parking lot - expecting me to grab it myself. He proceeded to leave a "sorry we missed you notice" on my door (we saw on our ring camera), and when my roommate chased him down the stairs he said your box is down here and drove off. Completely inconsiderate, and their customer service line hasn't done a thing to make the situation right.

Date of experience: March 16, 2022
California
1 review
0 helpful votes
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If you have time sensitive documents do not TRUST FED EX. My company sends hundreds of thousands of contracts daily and has a recurring pick up time of 4-6 daily. The Fedex driver slips in the back door (LIKE A NINJA -It is funny but it's not) at 2:30. Bank packages are not normally complete until later in the day. I attempted to contact FEDEX, when you FINALLY get to a human they ship you to different people and hang up. If you are the decision maker, PICK UPS!

Date of experience: March 16, 2022
New York
1 review
0 helpful votes
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Dont trust fedex
March 16, 2022

Fedex delievery guy stolen my mobile... Fedex steal stuffs. Dont trust fedex. Expected delivery on 03/12/2022. Out for delievery then end of the day sudden i got updated thet delayed delievery. Update pending and it has been 5 days no updates... Driver stolen my mobile.

Date of experience: March 16, 2022
Arizona
5 reviews
5 helpful votes
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What does FedEx say about its time?
March 16, 2022

FedEx says that it takes its time very seriously?! I ordered a TV from Walmart and it got delayed for different times. Every leg of its trip it got delayed. At first FedEx said it'd be a day early then it got delayed another day then delayed another day then delayed another day. I always put FedEx on top but now I think they got pushed down to the bottom as to who is the fastest delivery service and reliable. FedEx to me is no longer a reliable service many of the packages that I've shipped or received has been delayed many acquaintances their stuff has been delayed so this is the TV is not just one isolated time it's just an example and I'm very disappointed in FedEx

Date of experience: March 16, 2022
California
1 review
2 helpful votes
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Terrible
March 16, 2022

Paid $125 to get an item overnighted. When it was delivered 24 hours late I called to request a reduction in my cost. They told me that because it was a "state of emergency" they could not refund any of my money. When I asked what the state of emergency was they told me weather. I pointed out that there were no weather issues at the TN hub where my item was located. Then the rep pivoted to the excuse that Covid caused the state of emergency. WTH? So, now, whenever they fail they're going to blame Covid and not take any responsibility for their poor service. I will NEVER use FedEx again. They are terrible. They lost a customer today. If I could give them zero stars I would.

Date of experience: March 16, 2022
Canada
2 reviews
0 helpful votes
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F@cked up
March 16, 2022

They lie that the driver came 3 times, and i was not home. The driver never showed up to. Pick up the package. I called them many times, their customer service gives me different info each time. They are the worst.

Date of experience: March 16, 2022
Wisconsin
1 review
0 helpful votes
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It took them more than 12 hours to get from
Chicago to ashwaubenon wi, which is actually more north than where I leave and made my packaged delayed by 2 days! WTF could you guys possibly be doing

Date of experience: March 16, 2022
Nebraska
1 review
0 helpful votes
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So - Fedex is Bad. Received several emails saying package would be delivered by 8:00 PM 3/15 ( message on 3/13,3/14 and 3/15). Waited for 11 hours as signature required. Got message from Fedex says Sorry been delayed. Really? Go pound sand you sorry $#*! company,

Date of experience: March 15, 2022
Wisconsin
1 review
0 helpful votes
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$#*! shipping
March 16, 2022

Using fedex is like having a lazy $#*!ty worker who can do their damn job after doing it for 50 years!

Date of experience: March 15, 2022
District of Columbia
1 review
0 helpful votes
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Terrible, terrible, terrible. Still haven't gotten overnight package and now day 4 has passed. At least a day, if not 3 at each shipping hub. It's March no holidays around and no bad weather. Where is my package! Don't ship FedEx!

Date of experience: March 15, 2022
Massachusetts
1 review
0 helpful votes
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Fedex has this new walmart contract where some walmarts now have a fedex inside. Well, I went to one recenlty and there is this huge nasty fat pig of a person that looks like hes 1 doughnut away from a diabetic stroke. The dude has crusty skin, dirty finger nails, limps from what I assume gout or diabetic foot death and he always looks like he just woke up with his sloppy hair and clothing. How did they make this fat whale a manager at this fedex is a wonder. This reflects upon the companies values.

Date of experience: March 14, 2022
Washington
1 review
0 helpful votes
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We were customer in good standing since 1998. We starting complaining about fraudulent billing. Their answer? Lawyer sent letter closing our account and they doxed our CFO!

Date of experience: March 14, 2022
Florida
2 reviews
3 helpful votes
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The worst!
March 14, 2022

FedEx really is one of the worst companies out there! If you are able to ship with anyone else, you really should. Even if the other option cost a little more. The job I work at have been finding other options because we would rather spend more than deal with FedEx!

Date of experience: March 14, 2022
Colorado
1 review
0 helpful votes
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Bad management
March 14, 2022

FedEx's management is garbage when your your package is supposed to show up count on it be in another week because they make excuses and dumb decisions on top of that there's no one to answer the phone so you can actually talk to a representative to make sure everything's OK with your package even if that package is very expensive you can talk to a computer

Date of experience: March 14, 2022
Washington
1 review
0 helpful votes
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Terrible experience, every time I order something online and FEDEX is involved in my order I know for sure it will be extra waiting time for my item to ve delivered up to 4 days delay.

Date of experience: March 13, 2022
District of Columbia
1 review
0 helpful votes
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Rude service
March 14, 2022

Delivery suppose to be at my home Thursday changed to Saturday. Saturday was snowing so they said Sunday. At 8 pm Sunday they said Monday. I called customer service to see what is going on and a supervisor said it will be delivered Monday requested from him the reason all he said Monday and that is it Monday there is no need for explanation. So I said I just h as be to shut my mouth and accept the facts he said you said it not me. Great customer service

Date of experience: March 13, 2022
Ohio
1 review
0 helpful votes
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Scheduled delivery
March 14, 2022

I have never had a package delivered on time they are lazy can't even put package on my porch couple of times left package by side walk have made lots of complaints also throw packages out of truck had to make driver wait till I inspected packages for damage on a set of $ 2000. 00 dollar wheels

Date of experience: March 13, 2022