FedExReviews 2,900

Do not use FedEx. These people are a bunch of idiots. They have no clue what they are doing. There went site is obviously nonfunctioning. No service offered works. I have been round and round with these people trying to get my package delivered for a week. Even calling customer service is useless. Never again. Run these fools out of business.

I have gone into this location at least 6 times and the excellent customer service I received from Brent is always! Very prompt, knowledgeable, professional, and exuberant! Keep up the great job! When you are passionate about your work you excel!

I have been staying home due to a fractured ankle for about 3 weeks. All the packages from fedex were left outside my building or the address that was stated. Today, fedex was supposed to deliver a package yet the driver updated on the tracking website that the delivery was attempted but that he or she did not see anyone. How is that fkng possible? I did not hear a doorbell, neither a knock and yet the driver did this because of his inconvenience or what is it? And when I call customer service they say that the driver assessed the neighborhood and took the package instead of dropping it off outside my building. Why is it that this driver has assessed and taken it? It's not your decision. You are only supposed to deliver it or DROP IT OFF and then LEAVE. All the other packages that were just dropped off were received and fedex did not have any complains and yet fedex does not even have a way for the recipient or they themselves to communicate with the delivery person. " the person does not have a phone" was what the representative said haha what a fkng joke. Fedex has become too opinionated. Get it together.

I arranged to have items picked up on Wednesday - Apr 06 22, I was told that a Fed Ex driver would pick up the items between 9 am and 6 pm. I received a phone call around 11 30 am from the Fed Ex driver telling me to let him in. He was at my old address, the 3rd party had given him the wrong address and although it was only 11 30 am I was told that I would need to reschedule for the next day. Even though this was not my mistake and I had given the correct address, I was told there was nothing they could do. I am beyond frustrated and would never choose to use Fed Ex. Because this is a refund there is nothing can do.

On March 25,2022 I complained about a reckless driver. Complaint #*******207 has since been ignored by the company and no one at FedEx seems to care. I only issued 1 star because I didn't have the option of issuing 0.

When you call in it takes forever to get to a representative if needed. Then when you do the representative is useless and does not listen. Believe me this is with EVERYONE of them that I have spoken with. You would think that a MULTIMILLION/MULTIBILLION company would have better service and provide their service agents with the tools that are required to assist.
Even the virtual agent is useless.

I decided to write this review because over the past couple of months nothing has changed. I can say that the FED EX site in Sanford is great! They are the ones that have researched and gone above and beyond to assist me. Thank you to them for finally being able to resolve a situation after a couple of months. The rest of the company SUCKS!

I made a purchase from Amazon and it was shipped by you supposedly you sent me 4 different delivery dates 4/1/22-4/2/22 4/4/22 4/5/22 never received anything so I called your business and was told it was never shipped out of the warehouse in California the order info you sent me said it shipped out 3/29/22. All you did was lie to me. I closed all of my accounts with Amazon because of you people. I know you could care less but my wife's office uses you everyday but they are changing to ups. I will make sure everyone I come in contact with knows how sorry you people are. You not only have given Amazon a bad name but the person I purchased the product from also! You people are dishonest and suck!

Talk about complete idiots who no nothing about customer service. Why just because the package arrived early would you hold an extra day so it is delivered when they said it would be. Customers can track this and it shows how little they care about the customer. I wonder how low their rating would be if you didn't have to give at least 1 star. This is after they said they where going to deliver it.

I mailed an envelope to a friend in Hartford, CT from Sanibel, FL for next day delivery scheduled for noon. It cost $78.47. When I checked tracking at 12:15 p.m. the day of delivery, it said there had been a failed delivery. Seems the driver got to the gatehouse and turned around and left, not asking for entry or calling my friend to let him/her in. That's what you get for $78!

EVERY time me or my husband have ordered anything online and had the items shipped with FedEx, they were delivered to our neighbors house! EVERY SINGLE TIME! I had called and talked with someone about it multiple times, and not once did anything ever get done!

I don't understand how FedEx remains in business. This is the absolute worst shipping company ever in the history of shipping companys. Long story short I missed my delivery two days in a row and when it was finally delivered it looked like it was bouncing around in the back of the truck for two days. (which it most likely was) Then the delivery driver lied and said I signed for the package; and I understand why he did because other than a blind person no one would have signed for something that looked like this. I called FedEx and they can care less. This wouldn't be that big of a deal if I ordered a book or hammer. I ordered a 1000$ food dehydrator. I even paid for premium freight insurance and they still don't treat package any better.

I buy car parts for customer cars that I'm working on through an outstanding company that I have been buying from for years. Unfortunately they got into a contract with fedex recently and within just a few months, fedex has either lost or delayed four separate packages. Each time was a time sensitive order that caused me to lose money and inconvenienced my customers when they didn't arrive on time. This last one was the last straw for me—they lost $860 worth of parts. I'm usually a very patient and understanding person, but this is really starting to piss me off. This time around the tracking said there was a weather delay at a location only an hour and a half away and it is currently sunny and dry. Bullcrap. The day after it was supposed to be delivered I called and they said they would make it a priority and it would arrive that night. It did not. Two days after it was supposed to be delivered it still said delivery pending. I called again and they said they would make it a priority and open a case and as soon as they located it, it would be delivered. OH SO YOU LOST IT. Why didn't they just say so in the tracking from the beginning and open a case immediately? Why did they lie to me and say it was a weather delay? Why did they not notice or open a case for me when it was a day late? Why does this company suck so much? Stay away. Don't give them a dime. This company deserves nothing but bankruptcy.

We wanted to send a letter from Brazil to Peru. Paid almost $100. And nothing happened. Nobody contacted us. No one came to pick up the letter. In support, everyone transfers responsibility to different departments and different countries. Absolutely terrible service. Why work at all if the work is not being done? These two terrible companies FEDEX and DHL.

Stan.

Stay away from FedEx. Nothing but lies from day one concerning my delivery. Item picked up and traveled right through my town only to go over 500 miles out of the way. In the mean time FedEx employees telling me that item was at terminal on trailer waiting to be unloaded. This company must have a college instructing employees how to lie. All must have failed because they get caught. Stay away from FedEx, use the ole standby USPS. Horaay red, white, and blue.

We were traveling in Ireland and my cell phone was damaged and we needed a new phone. We had our son purchase the phone and ship it via FedEx priority ($230). The package (new cell phone) reached Ireland only to get stuck in customs. We were tracking the package and immediately reached out to FedEx to find out what additional information was needed. We were actually only 20 minutes from the Shannon airport where the package was stuck. The FedEx customer desk was of no help, we were told we needed a Federal ID number. We explained that we are not a business perhaps they needed our passport information. Filed a claim and explained were were only there for another 8 days. Called every day and was given the same information by different reps. We asked for the customs phone number and were told there is no way to get a hold of customs. We found that odd and tried to google it and found nothing and also spoke to our Hotel personnell they told us the same (no way to contact customs).
The end result is FedEx never delivered the package. Still in customs and no one has yet to contact us for what ever information they need. The U.S. Fedex customer service line was of no help as well. We were told we needed to pay for return shipping and that we would not be reimbursed... We were also told if we did nothing and the package was left at it current location that it would go into their "lost and found" and I the customer would be billed for the return shipping... If I refuse to pay they would send it to a credit agency... Now that was just a wtf moment and the rep from the Revenue office was just "oh well" you should have done your homework on international shipping and should have known that sending a phone to Ireland was going to be an issue with customs and that we didn't provide all the information we were suppose to? Go figure the experts in shipping didn't ask us for the required information just took our money.
I will tell everyone I know to stay away from FedEx at all costs because if they loose your package the sender is and reciever are out of luck...

I got a package today on my doorstep that was delivered using FedEx ground. The contents inside were crushed. It was a heavy duty container of pre-workout. Thick plastic container of it. It was crushed, looks like it was run over by a truck. Powder was visibly coming out the bag when I picked it up. It was CLEARLY damaged. The fact that the delivery driver thought that even looked remotely okay shows blatant disregard for his job and the care of packages. Very disappointed in FedEx Ground. I would not recommend.