FedExReviews 2,900

No calls, no texts, nothing from Fed Ex. Was an important delivery that was never received and their customer service was zero help. Not sure why people still use Fed Ex since 90% of the time, they are extremely unreliable and have no clue how to communicate with the customer (UPDATES ARE EXTREMELY IMPORTANT!)

FedEx has a repeating issue every time I use them, and it seems most others have the same problem. Every time I have had them handle my orders... not by choice... they have delivered the package late. Sometimes it's days late. One example is a cologne i had bought, and the expected delivery date was March 23. I didn't receive it til the 3rd of April. This company is terrible at being on time.

Got a guaranty of delivery for a very important package and fedex delayed it three times in three days and it cost me hundreds of dollars. FedEx don't care if they break a contract. Super poor customer service. I will never use them again.

Do you have delivery drivers that can read working for you? My item was delivered to an address that was no where near me... the address was clearly on the label... if you aren't delivering to the wrong address, it usually takes 3 times longer to receive a package than with UPS or USPS... I really hate when my item are shipped FedEx
This package was going to Petoskey, not Afton.

1. Shipper (personal friend) was told Fedex deliveries to the address on the package everyday. WRONG they only deliver to that address Mon-Fri.
2. Was told we could drive to the distribution center and pick up the package. WRONG the shipper had to give us permission then told we still probably could not pick it up since it is a distribution center and they do not deal with the public.
3. Called the 800 number 8 times. During the day only not speaking persons answered the phone and during the evening they kept hanging up (no I was not rude or even upset) when I asked for the status. At this point I would have paid extra just to get this package.
4. I was given a claims number by one of the agents and told this would show she was expediting the package WRONG the next agent told me there was no way and had no idea what that number was for. The next 3 agents had no idea.
5. We ended up camping the night at the Fedex warehouse in Bridgeport WV waiting for this package with hopes it will make it and we can get it since this center is only opened for 2 hours on Saturday morning.
6. The Ohio distribution center will not answer their phones even when one of the customer service agents attempt to call them.

Never will I use Fedex... UPS all the way for this person!

Was trying to get a package shipped to my client using his account number. Customer service and technical assistance kept bouncing me back and forth without giving me a proper answer or guidance. I finally gave up and told my client to book the shipment. It was just a waste of time and had to explain my situation to like 7 different people. Don't know how they call it customer service at all. Hope we don't have to deal with them ever

FedEx only employs thugs and $#*!ed people who slam packages on the ground and constantly deliver packages to the wrong address. Thank you.

Never thought I would say USPS is better! FedEx used to be the best in the business and it was always worth the extra dollar in the confidence and knowing that your item would arrive on time or even early! Not so anymore. The trucks are dirty and half the time broken down because drivers have to provide their own truck I know because a driver told me. I often see them driving a U-Haul truck. Nothing ever arrives on time it's been a week waiting for something to arrive that should've been here in 48 hours. They don't give good updated information on where packages are in transit. USPS has better. Lesson learned.

If a package has duties due, The carrier has to call in advance and gain the charges.
Fed Ex leave the package and run then send an invoice much later, this is not right shame on you Fed Ex

Apparently two-day shipping means one-week shipping!
Actual joke of a company.

There is a reason Amazon delegates the smallest amount of shipments to this pisser of a company (by many magnitudes).

Time to short this company while I still can.

I'm having problems with FedEx. I did express to get my package delivered may 13 or 14 on the May 13 it said it was on its way by the end of the day but it never came on May 14 it says pending. When we called customer service they're saying that they never shipped it they just created a label and so I called the shipper they said they already did. Customer service was not helpful at all this is important documents and now it's May 20 and I still haven't received my package it's still saying pending.

My sister had a delivery with the same company and they used FedEx to ship her package. But her situation she got her package but I never did and when I use her tracking number it says pending and then I called customer service about it and they're saying that the shipper never shipped it her item but they did and she received her package but it says pending. I asked about that and they were confused they had no questions no answer

I had to cancel my flight twice because I didn't get my papers on time and I really don't know what to do can somebody please help me what did you guys do to get your package back

This company is absolutely a fraud. They say that they delivered my parcel and someone sighted it meantime I didn't sigh anything from them and my parcel is missing. They will not provide you a prove of the person who delivered your parcel ( if they even delivered it like they said) or they will not provide you with the name of the person who "delivered" your parcels. They simply steal your item and keeps you waiting when they investigate your case and later they will just say they can't help you. Don't use this company! They are proper frauds!

For over 2 months I have been waiting for my shipment. I have had another shipment come through from DHL which was shipped 3 days after the shipment sent via fedex and I have received my DHL shipment but I'm still waiting on fedex.

I have a agent called Carla who does absolutely nothing and she has yet to contact even though there's been several attempts to contact her.

This company is the worst and I would advise person who aren't white not to use this company.

Jerk delivery guy showed up in the rain (so he knew), & left all 8 boxes in the rain rather than walk 10 feet & place them on the dry porch - NJ FedEx NEVER WOULD HAVE DONE THAT!

I'm 76 female & had to go out & carry them in - Come-on Ohio!

The worst customer service in the world!
Chat bots are so annoying, takes 2 hours wait time to transfer to actual person, and its usually unproductive.
I wish US had more options to choose from.

I recently transferred my international shipments to FedEx from DHL in order to asses their service and hopefully save a few dollars...
After a dozen shipments over a 6 month period I feel I have fair comparison...
On average FedEx was 10% cheaper but no matter where I sent packages it took a week... (7 working days).
In comparison DHL delivered within 4 days!. My latest package was handed in at Bangkok on Friday and it was delivered to Monaco on Monday...
You choose but I am going back to DHL...

Been using FEDEX ground to ship large pinball parts all over the USA for years with no problems.
I don't know who they are hiring but they aren't the best and brightest that is for sure.
They said they attempted delivery of my package but the store was closed they were trying to deliver to.
I shipped to a residence. The guy stepped out. How about leaving a door tag? Nah. That would make too much sense. A FEDEX thug knowcked on my door and dropped returned my package back to me. I called FEDEX and they said I need to wait 3 to 5 days until an invoice is created and then I can talk with their revenue dept and they will give me a refund. I called back in 4 days and nope. No invoice yet. Told me to call back in a few more days. Well, it's day 6. Called the overseas hacks they call employees / contractors. Woman on the phone couldn't be bothered and just blatantly lied about how they can't refund me becuase the package was refused... even though it wasn't. Steer clear of FEDEX ground!