FedExReviews 2,900

All the positive reviews are lying. They must be FedEx employees. Never on time. They do not return calls. When you get them on the phone, more lies. They lost a package of mine for two weeks. Two weeks! The next time I order something and I find out it's being sent FedEx I will cancel my order and do business elsewhere. This is the last time I put up with their BS. Never again. I selected four stars because I could not select 0 stars. Hopefully this will get posted in positive reviews and people will hear the truth. Never use FedEx. My current delivery was supposed to be the 4th of June. That was put back to the 5th. Now they are saying the delivery is delayed again and they have no idea when it will be delivered.

I shipped two packages together they got separated. Paid the over 800 to ship bowling equipment together for the 2 day shipping. One shows up a day late the other has yet to show up three days later. The tournament is over the bowler had use someone else's equipment because all of theirs were in the bag that I have yet to receive. Their weekend is ruined and I have to go home in a few days and still don't know where over a 1000 dollars worth of bowling equipment is. Even with a refund it won't take back how much better the bowler would of done with his own equipment. So thanks fedex for screwing what could've been 9 great games for them.

My laptop computer has been in Oakland for 8 days and was released from Customs two days ago. The idiots who work at Fed Ex have no idea when it will be put on a plane and have not scanned it since Thursday. So far it has not been put on a plan Thursday night 2 June and Friday night 3 June. One wonders what they do at the Oakland Fed Ex facility, since they do not put a cleared package on a plane two nights running. I can see form other reviews that Fed Ex is falling apart. Consider shorting their stock.

Absolutely horrible service and even worse on attempts to resolve a dispute.

After many phone calls to find my package (the people who answer all read from the same script) I finally got to a supervisor who literally said, "The good news is we didn't lose it. We know where it is." I said great why don't call the supervisor at that location and ask him/her to put it on the next truck coming into my community. He replied, "Oh I can't do that. We are much too busy." Seriously?

So a second day package took 10 days to arrive. The stickers on it showed it had arrived in Miami before the storm in Memphis blamed by the service people. They lied when I was told repeatedly the package was delayed by a storm in Memphis.

Fed Ex's dispute resolution department is even worse. There's some elaborate procedure one must go through to set up a claim file and then, in the end, the claim person will tell you to just go away--after paying the full charge.

I was supposed to receive a package on June 2nd and have waited only to receive email saying it is delayed. So it was supposed to be delivered yesterday. I have been waiting since June 2nd and now June 3rd, I held off on my errands because I was waiting for this package. Again I received an email saying they attempted to deliver but that there was noone to receive the package. Another lie. I was here all day up to after that time and there was not a knock on our building door which my apartment unit was the first door past the main bldg door and I would have known because my dogs would have barked. Anyways, so I called the shipper and complained. They said to call fedex so they can redeliver. I called fedex customer support and even gave the access code to the building. They said they will redeliver by 4pm or 4:30pm. Guess what? They did not! Today I receive an email saying that the package is ready for pickup at a location. WTH?! I called the shipper again and was instructed to call fedex again because they did not follow through with what they said yesterday and the customer support was no support. He just said that that is the info they have. I said that is the info that was emailed to me today so I am calling about their word that they will redeliver yesterday and was expecting to even do so today at the very least but no, even customer support sucks. I told them that i will call my employer and tell them to not use fedex for important packages because it is unreliable. If the shipper had used USPS, my package would have gotten to me way sooner, even with signature required, it would've been cheaper as well. FedEx is not worth the fee they get paid. Service sucks!

When I see a purchase is being shipped by FedEx, I know something will go wrong. Delays, damage ect

I have my package stuck from December 2021 and every single time I call to follow up, I am told with the same answer, "they don't know when it's going to be released" Never provided with any alternate solution. First told that if the package wasn't delivered to recipient in 30 days, it will be sent back automatically which didn't happen. And then when I call in February, I was told for the end of April. Then it changed to by the end of May and now they don't know. Tired of calling them and listening the same stuff over and over again. And the most disappointing part is that they don't even care!

Fedex Prices are an outright robbery and then they never can make the next day service on Next day. They never offer money back and the automated answering robot is obnoxiously rude and does not allow you to speak to any one in person plus if they ever do you won't understand their accent It's a company that is not aware that we do have other choices.If you are a business do not use fedex.

I had two deliveries scheduled with fedex, and they were not only delayed twice also the quality of the delivery was so poor, the delivery guy did not even have the courtesy to say hello just dumped the packages in front of the garage and left when we were right there trying to help him get it down.

I hate receiving anything from FedEx... I never get the item when told to Receive... my current situation, my package was shipped from Georgia got all the way to California less than 40 miles from me and then disappeared and showed up in Texas 4 days later without any explanation, and trying to get help it's like getting a tooth pulled from a Dig... it aint happening...

When FedEx delivers pkgs, they instruct their drivers to decide where to leave the pkg. They tell them to try not leaving the pkgs at the front door. So when they deliver to my house they refuse to leave it at my front door. Instead the drivers leave the pkg somewhere on my property, but it's up to me to find where they left it (almost like the game, Clue). They've left pkgs in a lawn tool storage box at the back of my property, they once hid it inside my garage because the garage door happened to be open when they arrived, or inside a newspaper box etc. And they don't notify you as to where they hid the pkg, either, You have to guess where it is. I called FedEx to complain. They said I can't file a complaint if I ended up finding the pkg because technically the pkg was delivered and I did receive it, even though I had to search my property to find out where it was hidden. I went to the FedEx distribution facility and tried to file a complaint. I asked them to put a note on my account saying that I want pkg's delivered to the front door. Nope, they can't put notes on a recipient's address. I asked for a supervisor. The rep disappeared for a while and came back saying that she explained my complaint to the supervisor and he said he was busy having lunch so he couldn't come up front to speak with me but he's call me later (his bologna sandwich was more important than dealing with an unhappy customer?). I never got the call that was promised. Am I surprised?. NOT. When I can, I now tell suppliers not to ship to me via FedEx. I now refer to this company as FedUp!

My international documents $150 were not sent to the addressee, but instead returned to me by dropping them under my entrance door. No any online tracking information was/ is/ will available about the return! I requested my money back by calling and opening a case of return before 30 days according to the FedEx policy. Time was flying by; however, no any return was received. I called again with my inquiry they again opened a new case of the return money. However, this time I also didn't receive any return on my credit card back. I went to FedEx to talk face-to-face about my issue, however the FedEx representative just provided the customer care number and said I've to call them again! I called again, the representative said I give you your money back and you will receive them in 24-48 hr. I was waiting…. After, I received nothing again, I was calling to the representative again! The representative told me that we can not return your money back because those money won't go on your credit card but on the account which we have from USPS store with us. USPS-Global Express Guarantee- FedEx——- this is their chain of command. The nice lady representative just gave me her own advice to call to my credit card and dispute that payment and it the only way how I can receive mg money back. Later, I received a latter from the FedEx that………. " claims for loss or damage must be filed within a maximum of 30 days from the date the package was tenders for shipment!" The manager from the Land O Lakes USPS during our phone conversation told me: " I just will hand up on you! Call better to the Consumer Affair, may be they can help you somehow!
It's jus outrageous what FedEx is doing with it's customers!

They have delivered 2 packages to someone else and refused to admit it. Now I will have to ask any merchans if they send their goods with fedex and if they do, I will shop somewhere else. I am going to boycott the company until they improve their service.

I ordered a series of novels off of Amazon but they were stolen by the FedEx delivery driver. I literally have it on my security cameras; The FedEx truck drives passed my house twice then right after the truck disappears for the second time, the package is marked delivered "to the front door"... Except it's not. The truck didn't stop, the driver didn't get out, and my front door is just as empty today as it was last week when FedEx said my package delivered.

I call support every other day and they say the exact same thing every time, "We're investigating it" as if it takes a whole week to just ask the delivery driver where my package is. I'm lucky that Amazon-- unlike FedEx-- isn't trash; I told Amazon support about this and sent them the footage and in the same day of emailing them, I already have a response that they're sending a replacement package free-of-charge.

I tried to upload the actual video footage from my security cameras but this site doesn't allow video for some reason. I would link screenshots of emails and text messages from FedEx about the investigation and what not-- but I don't have any.

Edit: After signing up for the site, the option to add a video appeared so the security camera footage is live now.

I called several times FedEx asking about my stolen items but with no response. They said they will investigate and call me back but with no response for more than one month.

I paid my duties and taxes online as requested 2 days before delivery. Delivery woman came but would not leave the package saying it was not paid. Tried calling customer service, could not hear the other party, customer service took forever to connect, automated voice took me down a maze, WORST EXPERIENCE EVER!

Please stop stealing people packages. It ain't cool people got gifts for people yet you guys steal? You guys cannot even help when I needed the information.

I ordered packages from Amazon and FedEx refused to deliver them. Then told me I had to contact the shipper the shipper then directed me back over to FedEx and they told me they could not deliver down my Rd because part of it is dirt. I have pictures showing they do in fact come to my neighborhood. They have been giving me the run around for the last 7 days and now my package is scheduled to be sent back to the shipper tomorrow and I can't pick it up all because they don't wanna do their jobs right! I called the shipper back and they said they can no longer see the package or tracking number! I called Amazon and they said FedEx has it to contact them well FedEx is not helping me at all! They are pore they don't care about helping their customers.the worst customer service I've ever seen in the 18 years of being in customer service! I do not recommend them at all! Do not use FedEx for nothing. Go to UPS they are the good ones!

Waited all day to sign for a package. At 7pm I was advised that I would not receive my package. They don't know when they'll deliver. This is the second time they pull this on me. Waiting all day because I have to sign. Sorry service