FedExReviews 2,900

This is the worst delivery service. I have been waiting at home all day for a package to be delivered. I literally did not leave the house because I was waiting for the package. Originally supposed to be here by 4:30pm. Then by end of day. At 10pm, I get a notification that a delivery attempt was just made and no one was home. I was literally sitting on the couch by the front door. No one knocked or ran the doorbell. There was no delivery truck outside. Nothing. I called customer service and they said there is nothing they can do and I just have to wait till tomorrow for them to "try again". I have never had a good delivery with FedEx and will be avoiding them at all costs in the future. Ridiculous!

Two weeks ago I had to chase the FedEx driver down in front of my house because he had marked my package delivered when it wasn't and it was still on his truck. Last week I had ordered some items from Walmart and they were shipped by FedEx. They came in four different shipments. My first package FedEx driver literally delivers my package to a wrong address, never verified it. The very next day the same driver delivers my next package to the same place without verifying my address. So I've called the FedEx company and they are investigating. Obviously they know which driver it is and I highly recommend they should be fired because they're obviously not verifying the packages addresses. That being said I didn't get any of the items that I have ordered and had to get a refund which is total bs because of the FedEx driver!

I was expecting to receive a Laptop shipped to me through FexEx over two weeks ago. The laptop has been reportedly held in customs since then. I have emailed fed-ex 3 times, and have called them 8 times to date. I have not yet managed to get any response from anyone at fed-ex regarding updates for this package either through email or through the customer service calls. Their treatment of customers is disgusting. This company is disgusting. Their lack of communication is abhorent. Many companies, like PCSpecialist, that use FedEx to ship their packages desperately need to look for an alternative company that actually communicates with their customers. Due to their incompetence, I will now no longer recommend PCSpecalist to friends and colleagues despite their excellent service. I am two weeks behind on critical assignments as I no longer have access to my laptop. As a bit of advice for anyone ordering anything online, if they use FedEx to ship, look elsewhere. For the slim chance, that anyone at FedEx will read this, revamp your customer service, particularly your customs clearance department. It's despicable that there is no communication with customers for two weeks while their package is delayed. I personally will never work with this company again.

2 expensive packages in 2wks look like they came through a war zone. When you see $3300 purchase show up like this it is infuriating. I will never ship through FedEx. The seller/shipper ends up giving a refund

Terrible customer support. You get a rep from India that when you tell them that FedEx.com tells you that tracking your item shows it's delivered to you and it wasn't... They say check your tracking AGAIN ON FEDEX.COM! What?!

I've had a few deliveries from FedEx in the past year or so every one of them were at least 4 days late. I received a text the day it was supposed to be delivered saying the delivery would be late.

Yesterday I was supposed to receive my last payroll check through you guys and the driver never stopped but labeled the package as delivered yet person not home when I was home all day literally watching out my door for the package. Now today when I went to call to check on it because my tracking number wasn't working I got an attitude from the customer service representative whom I don't remember his name. I can honestly say I will never ever use FedEx again.

Yet again, I have been given 4 different delivery dates. Now, after a week, I get that "no delivery date is available". This is the second time in 3 months this has happened. The first time it took 4 weeks to receive a package that was supposed to arrive in 3 days. These are medical supplies (not prescriptions).

FEDEX USED TO BE A CONCERNED DELIVERY SERVICE. NOT ANY MORE. 18 DAYS AND STILL NO DELIVERY OF A 10-LB PACKAGE FROM THE NEXT STATE OVER FROM MINE. CUSTOMER SERVICE IS USELESS. THEY LIE ABOUT EVERYTHING! SAVE YOUR SANITY-USE A DIFFERENT DELIVERY SERVICE.

В службе поддержки уверяют, что посылка была доставлена и предлагают походить по соседям, поспрашивать! Кому и куда доставали мой дорогостоящий товар так и не сказали. Это не первый раз, когда возникают проблема с Fedex. В будущем буду обходить эту компанию стороной.

Every single time I am suppose to receive a package via FedEx it's delivered wrong of lost. It's ridiculous!

Hi there, I work for a company who are based near to Coalville in Leicestershire and have to say that our usual courier DALE is so helpful. Always really cheery, chatty and generally lovely. Couriers can tend to be sometimes on the grumpy side due to timing pressure but can honestly say, not Dale. Credit where credits due, the chap should get a pat on the back.

Waiting for a parcell, tracking information does not provide any insight (delivery date indicated is a week ago...). No telephone contact possible. Contact forms at website remain unanswered

My package got delivered to the wrong address, Can't get the door tag number my tracking number no longer works because was delivered and I've never gotten a delivery email and can't talk to customer service without a door tag or package number.

I've now had the following happen 5 times in my past 10 deliveries.
And initial delivery window was provided of 9:35-11:45am for the current day
At 11:45am to delivery window changed to "by end of day"
And at the end of day "pending"
And sometime later the process repeats for a day that might be the next day or a few days out
So if the package requires a signature then I'm literally housebound for at least two days waiting for FedEx.
Which means FedEx really can't track their packages
I try not to use them

My package left the FED/EX distibution center on a truck, yesterday morning. The distribution center is 5 miles from my house. My delivery window was from 1:12 to 3:12. They pushed it back to 5 PM. Then 7 PM. Then 9 PM. Then today, from 11:12 AM-3:12 PM. And, it still has not arrived. I did contact their customer service department today, and she blamed the weather. Mind you, it was 70 degrees, and dry yesterday; we had no weather issues. After she hung up on me, I was offered a survey of FED/EX customer service. Did you know that FED/EX doesn't accept a 1 star review? They claim to be having trouble receiving your review, and also hanging up on you. Since I can't leave a 1 star rating directly with FED/EX, I wanted to make sure they got 1 star on other review sites.

They are the worst out of all companies. They will put packages on our side porch that doesn't get used even in the rain. All others open our porch screen door and place them there. When we have to sign for a package, they walk up with the "missed you" note to stick on the door without even carrying the package! This company is horrible!

Simply said, Fedex is the worst mailing company. They lost my $500 iPhone and when I filled a acclaim to be refunded, they denied my request. They never delivered a package to me, but claimed it was "delivered". On top of that it took them over a week to acknowledge my claim even though they stupidly believe they are not at fault. They probably hired some dumb $#*! off the street who stole the package. Worst company. I hope it goes bankrupt and every employee is left on the street. They deserve nothing more in life.