FedExReviews 2,900

Since moving to this area (un-named) i have not had a single fedex delivery come through as promised. Recently the driver has taken to paint photos of deliveries that do not show the package and are taken inside someplace i have never seen. Reaching out to FedEx has resulted in nothing but elevated blood pressure and heartburn.
I cannot understand why any vendor would choose to risk their reputation by allowing fedex to be involved with them at all.

The worst shipping company. Poor service. Change delivery dates on orders. Fly order cross country for no reason, then truck back 2000 miles then, leave order set for 5 days more, as they [fed-ex] changed the delivery date from the 5th to the 15th. This is the second time i have ordered items from california, set at city of industry for 3 days, then arrive[fly] to florida, then, truck, to arizona, where it sets again till their modified delivery date... i have 106 tractor trailers on the road, 100 leased to another company, and this crap will never happen with my truckers. Never use fed-ex, rating should be in minus so i rated 1 to get this to send...

FedEx is a HORRIBLE company in 2022! Every. Single. Shipment I've had with with them is always delayed by several days to longer. They constantly over-promise on their stated delivery times and ALWAYS under-deliver. Furthermore, their customer service people LIE and LIE over and over again. FedEx has become a truly deplorable company to work with. As a customer and an eCommerce business owner I will NEVER ship with them if I can avoid it!

Customer service is a joke. Package never arrived at destination. Filed lost item claim, waited 2 weeks never heard anything. Called for update status and was told no proof of damage. I said my claim was for lost package. They said file again. Filed a second claim and waited3 nweeks and called back and was told to provide proof of cost of package contents. Done that and waited 3 more weeks and called back and was told package was signed for and they were told the signature did not belong to recipient I was told to get notorized signature of recipient. We are 8 hours apart. Nothing but a joke.
P.S. Item was signed for by some unknown person and delivered some where unknown. After 90 days I'M TIRED OF JUMPING THRU HOOPS. NEVER AN ISSUE WITH THE COMPTITION. Never will use again!.

I called September 8 to rescheduled delivery to September 15,2022 I was given confirmation #, apparently no one cares at all two boxes wooden cabinets were delivered on September 10,2022 and thrown on the drive way under the rain. This the results when you use shipping company such, FEDEX who franchise the delivery routes, where customers services get ignored and get lost!

I am waiting for package that requires a signature. The update that I signed up for said it would be delivered yesterday. (Out for Delivery it said). So, I took the day off of work to stay home and wait for it. Late in the day the update said they tried delivering at 2:07PM. That is a DOWNRIGHT LIE! I can see the front door, plus I put a note on the door. NOBODY came here at 2:07pm. The update now says it will deliver today. Well you know what Fed Ex, thanks or wasting my entire day. I can't imagine lying to your customers like that. You are a disgrace and should be held accountable for lying to your customers and toying with their trust in you. I spent ALL DAY waiting for you and then you lie about coming here to deliver. $#*! YOU FED EX! Piece of $#*! of a company. I hope the CEO of Fed Ex sees this. What a discgrace to be associated with this company in any way at all.

Spoke w 15 customer service reps over span of 3 days and 7 hours on the phone. Lost package. I had to go drive to the facility and retrieve it myself.

It was a one of a kind item worth 5K. Arrived damaged when I finally found it.

All they did was give empty promises, not help at all, just apologize, and write more notes to confuse the delivery driver.

If I could drive to each reps house personally and punch them in the nose. I would happily let their children watch.

%*#**#*#*}*{ fedex

Horrible delivery service, delay after delay and very poor customer support service. Will not use again.

I would never recommend FedEx to anyone who actually wants to receive their parcels on time. Horrible customer service! 3 customer service agents told me 3 different things about the delivery of my order. On top of it, in this day and age, they would much rather return a parcel than actually call the customer and deliver. I was told that FedEx delivery agents are not equipped to call the customer and attempt the delivery! Are you kidding me? It is 2022, and this is what they have to say? Such an inefficient way of working, which also results in absolutely horrible customer service.

The customer service agents tell you whatever they think you want to hear. Speaking to a manager took 3 days and 11 hours on hold they do not call you back.

Just Horrible company. Now, ALL you get is someone you never spoke with apologizing for something they did not do. Or they know nothing about, I was issued pick up number, It was scheduled, and no one ever showed, It was a Friday, package to be there Monday, And yes, Was not picked up, They know nothing about it, But They are sorry, When I ask them about the pick up number and what happened, Again, "I am sorry but show nothing on my end," I am told, So they schedule it for 3 days later and give me a pick up number one digit off from the first pick up number. Years ago they would have looked into it, figured out what happened and then apologized, Now, "Sorry, We make a lot of money, We grew off your backs, TOO BAD SUCKERS, I AM SORRY," EVERYONE SHOULD GO TO UPS OR DHL, Getting to be cheaper and more dependable!

I don't know how to stop doing Business with you but will try at every opportunity to stop.

2A
MAGA

Had to file a complaint against FedEx with BBB in early 2022. FedEx would say packages delivered and left at locked gate or outside storage. Don't have a locked gate or outside storage, here they were leaving packages at mailbox at end of lane 1 mile away. I always thought FedEx delivered to the door! Anyway Corporate said problem would be addressed and rectified, well that was a lie as it was spoken. Still continued and I gave up, just started looking for packages at mailbox first when FedEx would say delivered. Now I have 5 packages that have been delayed for 2 days due to weather. However, these packages have been on the truck for delivery for the past 2 days by notifications in am around 5 am and then by 2:30 pm receive notifications that delayed due to weather. The place my packages are coming from is only 30 minutes away and I have made safe trips there during this time frame. Wish I would have picked them up at the facility. Yo can never speak to anyone that knows anything and I wish all vendors offered me the option of choosing a different courier because I would definately choose someone else, even if it meant paying!

Purchased 1000$ concert tickets guaranteed delivery never came! So discussed and dissatisfied! Had to rebuy them on a different platform. It was due to a wrong zip code spoke to FedEx several times starting at 7am what nonsense. I didn't want to leave any stars! Should have a negative star button!

They are taking forever to make a delivery. We've been calling to change the delivery address, and it was changed and confirmed.

After 3 weeks of waiting (since everyday it was delayed again and again…) they have delivered it in the wrong address and I can't really take it anymore.

Really bad service.

My package has been stuck in transit for 3 days now. I understand yesterday was a holiday but I mean geez get it together. There's no reason my package shouldn't be out for delivery by now. I trying to be patient considering the fact it is supposed to arrive one day early, but my patience is running thin.

3 times in a row my package was not delivered on time. I wont be using vendors that ship with this company any more.