FedExReviews 2,900

Please don't send parcels and receive them through FedEx. They would delay your parcel. They would destroy your parcel like anything. Very unprofessional, stupid and dumb people. I wonder how this company even exist on Earth. I think FedEx is recruiting all dumb people in this world. They deserve just 0 stars or even negative.

I grew up respecting some brands as they exemplify the work ethics I embrace. FedEx was one of these companies. In my mind, FedEx was synonymous with excellence, reliability, and trust. However, a recent encounter, one single encounter was more than sufficient for me to question the image I have of this brand!

A FedEx driver handed over my laptop to a stranger who happened to be in the area without any verification of identity. The address to be shipped to is an apartment. A signature was required. Nobody walked into the building between 11 am and 12 pm on that day per security camera! The driver is either lying or he made a very big mistake.

I went to the local FedEx Ground to address the matter and I was welcomed by the staff there. They promised to call back to update me on the investigation within 24-48 business hours. To pacify me, one of the managers gave me his cell phone number, which was worthless as he never responded to any of my attempts to contact him. It's been 5 days and they have yet to call back. I called customer service 32 times only to be told that someone will call back. I have yet to get that call.

FedEx just sent me an email informing me that they rejected my claim citing: 'Our records indicate that the delivery options available with the Direct Signature Required service were followed, and there is no evidence of mishandling on the part of FedEx.' This is incredibly frustrating! How could the workflow allow for such a massive margin of error? Any shipment can be handed over to any person who might be passing by the building! The address had a unique unit number. Dropping it off with any person who does not live in that unique address is an act of gross negligence.

I am utterly shocked that this is FedEx's definition of customer service!

Unethical, apathetic, and incompetent. That's my impression of FedEx after this experience. I don't understand how they were able to get 2.8 stars. If my experience is a representative autopsy of their institutional culture, then one star would be too generous of a grade.

Excellence in service delivery, humility, and integrity are key ingredients to the success of any business, big or small. When missed, it will be a matter of time before other businesses will take their share in the market and turn businesses like FedEx and FedEx Ground into a legacy that once existed, scaled, and then vanished.

#FedEx #FedExGround

Delivered package to the wrong address. Fortunately, the homeowner called me and I went over and picked the package up. Last week the driver failed to ring the doorbell. I had signed up for FedEx tracking and as soon as I got the text saying the package had been delivered I went outside to retrieve it. It had already been stolen off of the porch.

When I called FedEx customer service to bring it to their attention the customer service representative advised me that "drivers are not required to ring the doorbell". And yet they have time to take a photo of the package sitting on the porch.

Worst company ever and I'm going to advise retailers that I'm not going to do business with them if they use FedEx as the delivery company.

I don't have these problems with United Parcel Service or the US Postal Service.

Our company was expecting a check to be delivered by FedEx, upon checking the tracking it said it was delivered at 11:50 AM and signed for by A.BF, there is no one at our company with those initials and no envelope. It was a windy rainy day, upon looking the next day at our ring cameras, the driver just left an envelope at a door - no box to put it in just laid it on the ground - after searching the storage facility propoerty we found the envelope soaked!
When we called to file a complaint against the driver if we didn't have his name or license # they couldn't do anything! I would not use FedEx if you are shipping anything important.

I'm having an issue with a FedEx who text me whilst on my way to work this morning to say they were delivering an item today - an item which I asked not to be delivered today and which yesterday they confirmed would not be. They don't have a telephone number for customer service so I opened a 'live chat' with 'Christopher' on their website BEFORE 9am. Once I sent my name, address, phone number and details of what the problem with the delivery was (he requested this information at the beginning of our live messaging chat) I HEARD NOTHING ELSE FROM HIM! It's been over 5 hours since I opened this chat and although I've messaged regularly through this time, I'm still waiting for a reply! I will complain to the company who hired them for their deliveries now as I won't order anything from that company again for fear of the same horrendous experience with FedEx customer services

The shipment is not delivered and I contacted with FedEx office so many times to clarify what is the issue. But unfortunately, on each phone call the managers with whom I talked, just were promised that they will check and call me back but no one called me back and explained why my shipment till now not been delivered. And even nobody knows when to expect the delivery.
Not recommended to have a deal!

I tried 4 times to change the delivery but the system would not work. It took me an entire week to get my very expensive package. Even though I kept setting it up for pickup they just kept trying to deliver it when I kept telling them I would not be there for a signature. Freaking MORONS. Now I have a return on that same package and there is still now help. System still is OFF LINE.

Ordered part for a machine that is broke down. Supplier of parts 5 hours away. Fedx said they could have them here 3 to 5 days. Parts shipped got to the hub in Montgomery, AL in two days. From there nothing hub has no idea where the Parts are. Fedx suggested I purchase the parts again and have them shipped a second time while they try to find the parts that was supposed to be here no later than today. 5 days after being paid for and picked up. They also want me to pay the shipping fee again. Fedx does not care about customers, only their money. They have lousy customer service. Advised it would be up to a week to get a status update. Meanwhile I'm out $500.00 worth of parts and a $80,000 piece of machinery not making money because of Fedx and their sloppy management of packages.

Ordered a phone from Spectrum on Saturday, April 22,2023, with the caveat it will be at my home on Tuesday. Did not happen but receive email stating it will be there Wednesday- on Wednesday they left a note saying I wasn't home and I was, Thursday same thing! I received email from FedEx on Friday a.m. stated it will be arriving between 10: - 14:30 - nothing, not a peep, I called their customer service: first they stated it will be there by 20:00 - I told what has been happening all week and they relayed an email to FedEx driver. On the urgency. FedEx customer called and said the driver will be arriving within fifteen minutes. Should I give FedEx more slack, maybe another four days to deliver or just state fifteen minutes come and gone. Arrived at 16:04! Six day project to deliver what was promised in two days!

My daughters prom dress was supposed to be delivered a week ago! Customer service is zero help and no one can give me any answers. Her senior prom is tomorrow and it's ruined! I will never do business with fed ex again!

I contracted the service to send a package. On Monday they had to come pick it up at my house and they should delivered it on a Wednesday. The reality was that on Tuesday I had to drive 40 minutes to go to the FedEx warehouse to drop it off since no one picked it up on Monday. I deliver it, I saw as they left it on a Table. They don't execute it until Wednesday, final delivery on Friday. A real disaster

This low life company charges for delivery of a shipment but can't get shipment to the receiver. Just a bunch of unorganized morons that have no clue on how to get a job properly done! Only have excuses.

I was supposedly sent a replacement computer from Dell, under warranty.

I say "supposedly" because I never received a replacement. I got a proof-of-delivery receipt from FedEx, showing a box at somewhere that was obviously not my house. I reached out to FedEx, who acknowledged they delivered to the wrong address. They even provided me with the address where it was actually delivered. However, FedEx submitted a false delivery statement to Dell saying it WAS delivered to my address, which began months of runaround from both sides.

Dell refused to file a lost-delivery report with FedEx and FedEx refused to submit a corrected delivery statement to Dell, and each refused to remedy the situation with me or in any way contact each other. FedEx rejected my personal claim, stating their contract with Dell expressly requires them to deal with Dell on any delivery-related claims. And while they told me on the phone where the package was actually delivered, they refused to put it in writing for me.

If it sounds like a complete scam to you, it's because it is.

I can't choose the shipper other people use when sending to me, but I guarantee I'll never voluntarily choose FedEx, not after this experience.

The first photo is my house and clearly shows my front door. The house color is distinctive, we don't have a screen door, and there's not a tree (nor even a stump) in the front yard. The second photo is the FedEx "proof of delivery": different house color, screen door, and the clear shadows of tree branches.

Nobody rational would mistake the two.

Takes a day and a half if not longer to get your package that's on the other side of town to you. We have had boxes delivered before that the side of box being pushed in. Side of box bonded with tape. I feel like drivers should handle packages a little better.

They don't give you your money back, I call many time, very unprofessional people, and I never got my $205.00 back from my shipping.

Scheduled a product to be delivered today. Even paid extra money. Website said attempted delivery. They lied. Nobody been to my house to attempt anything. When I checked the website and noticed the update, I went to my ring camera to see if I missed them which I knew I didn't because I wasn't far from the door. Plus my dogs ALWAYS bark when someone knock on the door, ring the bell or drop off a package. My dogs can hear the truck when it pulls up. After checking my camera, nothing. Nobody attempted to deliver ANYTHING! I will never pay Fed Ex again. Go UPS or another service.

1-3 day delivery promised. It has been in or local facility in Calgary since day 2. The morning of day 4 we called and they figured it would be delivered by end of day 4. The morning of day 5 we offered to pick it up and we're told we can't because it was out for delivery. Now in the evening of day 5 we have been told we have to pick it up, but the facility is closed. I have dealt with shipping companies for 35 years, and have NEVER encountered one more incompetent than FedEx!

Absolutely horrible. My son got his medical supplies in today and they smashed them and had open boxes, this stuff is supposed to stay sterilized at all times because it's for his feeding tube. To say I'm more than upset is an understatment! And you can't call their customers service line and get through to anyone! They don't even need to exist. Absolutely unacceptable!

Here I am waiting for FedEx for my prescription delivery for 2 days I am in pain and I have not heard from FedEx or anything