FedExReviews 2,900

I would give them negative stars if I could! When paid to deliver a package by a specific date they simply don't care. I had a package that should have been delivered on August 27th they never attempted delivery it wa me a paid overnight package shipped on Saturday should have been at my home Monday. Even after several calls they had no idea where my package was it wasn't scanned until 11:30pm they delivered the day after. I than had to pay to have it overnighted to my daughter since it arrived late. FedEx refuses to refund me for having to ship the package they failed to deliver when they were paid to deliver for.

It was supposed to be a 1-2 day express home delivery. I got a notice by mail the second day it would show up at 6 PM. It never did and I waited frustratingly 40 minutes only to call their customer service and find out they close at 6 PM. Finally I get a number with takes me to their robot customer service. Which after 15 minutes of hassle tells me the package is on route for delivery. So I continue waiting. Of course no one shows up. By the third day I get a new notice that it will be delivered by 11 AM. Home from work, waiting in the kitchen, in good hearing distance from the front door. Together even with my doberman(guarddog) who - if I against all odds would've missed it - would bark and run to the door at any sounds. After waiting 2 hours I head back to work only to find the delivery man has left a notice claiming to have called - this obviously ain't so. By the fourth and fifth day I get two more notices by mail that it will be delivered by 6 PM. No one shows up. Both me, my dog and my two flatmates have been home. After writing to their customer service I've gotten to know it is apparently impossible for them to make a phone call before delivery or give any more precise delivery time than between 9 AM to 6 PM. As a normal, working man I have NO possibility to wait around for 9 hours on a week-day to wait for a delivery-man that might not even ring the doorbell.The only feasible way for them to deliver is if I write a note on the door. The package is private in nature and I do not wish to have it waiting in the open to be opened or stolen. I chose express 1-2 days international home delivery and paid extra for it. I needed it for a special occasion, thought that perhaps I could still have a use for it after it arrived late - but not on the eight day and it is still not delivered properly I have e-mailed them that they might as well return it. A waste of 20 pounds, 6 hours of waiting and e-mailing and I've got nothing.Use anything but FedEX.

Everytime something is ordered via FedEx the delivery truck people ALWAYS deliver packages to the wrong address. The delivery truck people are stupid to say the less and puting it nicely, we live next door to an small airport with different zip codes and different numbers for street addresses don't know why we have different zips but still you would think these delivery people can see this but still deliver to the wrong address. The airport people never tell us that we have packages over there and hoard pks.

You can tell the quality of a company by how well they handle mistakes in the case of FedEx, there is more mishandling.
Some time after ordering a package worth $2,000 with instructions for signed delivery only, I received a notification that it was delivered and signed for by me. While customer support explained they dont require IDs and the signature may not necessarily match mine NO ONE was at home that the delivery was made. All my demands to see the signature were ignored.
Although I immediately filed a complaint, I received no updates on the investigation. Now, three weeks later, I was told too much time has passed. Then, a representative read aloud the delivery notes, which stated a bald black man signed for this package Needless to say, I am a Caucasian Russian with curly hair. They keep repeating they trust their deliveryperson, though. I wouldnt.
Given their complete lack of regard for customers and inability to admit mistakes, I would discourage anyone from using this companys services.

Total lack of customer service, constant misdeliveries or lost deliveries and a system that is so inept it should be shut down. There is absolutely nothing good to say about this so-called delivery service. I always ask everything I buy online NOT to use this company but the usual reply is to pay for a signature service (which again is useless) or this is the only shipper they use. With all the terrible reviews this company garners it's amazing it is still in business.

I am not a complainer and have 100's of reviews at Amazon and eBay with over 98% all positive but I just cannot take the poor service FedEx believes it can get away with. I have used them for over 10 years or more and back in the day they were actually a great company but the last 3 plus years they have sunken to the bottom of the barrel. I had to stop purchasing from a couple of companies I love because they will only use FedEx and I am sure it is because of the low rates they must offer. (PLEASE CHEWY.COM change your delivery service, I miss purchasing from you.)

I believe in paying more for better service and also believe you get what you pay for. So FedEx must have gotten so bad they offer extremely low rates for companies to use them as their exclusive delivery service. But this will catch up to them and the companies that continue to offer this as their only shipping option.

I would have never thought to say this but the service at our governments' postal service has been outstanding. UPS has also been easy to use as well but in my opinion not as good as USPS.

I would be embarrassed to say I work for FedEx. The whole system needs to be overhauled including getting rid of the current management who feel treating the customers as inconveniences rather than their lifeblood.

If you want your packages dumped on the side of the road instead of at your house so that people can steal them then Fed Ex is the right choice for you. Not just once or twice but 3 times in a row. Calling them is a waste of time as they will claim no knowledge of anything. I now ask every merchant what shipper they use and if it is FedEx and they for any reason cannot use another company I will cancel the order and find another merchant that can use UPS or USPS (how sad is it that the USPS out performs your company?). The ones that have had to replace the stolen goods have told me that this is becoming more and more common with FedEx. Take my advice and demand another shipper or not as you please, some people enjoy substandard performance I have no time for it. Even the replacements were done the same way which shows this is standard procedure and FedEx has no interest in performing differently. They cannot deny the photos.

I believe in 3 strikes and you are out therefor I will never use FedEx Ground again. I have notified all companies that I deal with as well as everyone I know that receives packages that if they use FedEx Ground they need to be avoided.
I was notified that I was to get a delivery today so I made sure I was available. My apartment is on the ground floor with a marked door facing the parking lot. I got a notification that the package was delivered to the leasing office in a different building. This was not the address the package was addressed to.
I do not have this problem with UPS, Amazon, FedEx Express, etc, however apparently the ground driver does not deliver packages to address on the package.
I think FedEx should be ashamed of their ground service and divest themselves of it in order to avoid tarnishing the reputation of FedEx express.

I purchased a drone from DJI and the company shipped it very quickly... Unfortunately, they did this via Fed Ex... It needed need 5 days to take my parcel from him.
Day 1 - I received an message that they try to deliver the parcel, but "the customer not available or business is closed" which is not true, because in the house had people all day. No phone calls, no notes on the door-nothing.
Day 2 - I change the address via FedEx online system to the FedEx pick up store /Walgreen store -N Lamar - Austin., TX/. They confirmed the change and again "the customer not available or business is closed" which is impossible because it's a public store...
Day 3 - I started long and difficult conversation with the customer service, which was useless because one of representative was very old woman which speaks incomprehensibly and the second guy had a strong Indian accent, which was a little bit better. They promise me that the parcel will be at the Pfugerville. TX which is the starting point for delivery
Day 4 I went to Pfugerville early in the morning and spend few hours there. The result was a phone number of the contractor who didn't pick-up his phone during the day. Also I understand that the address has no changes / no matter my online changes or the customer support/.
Finally someone put the new address in the system and on the day 6 I received my parcel...
This company must have a big, big changes in their system and much better employee selection.

Usually my experience with FedEx has been very good and I used to trust the company's service a lot. However, my perception changed with today's experience. I went in to the local FedEx in my neighborhood (626 E Michigan Ave, East Lansing, MI *******). I tried to print my document and it did not print as there was no paper, but I was charged. When i requested the staff to look at it she was rude to begin with. Next she put in some papers in the printer and I tried again and it did not work again, but I was charged a second time. I went to the same lady and she was super rude and told me how I was doing everything wrong and did not even know how to print. After waiting for a lot of time, I asked her to come and help me with it. This time she came and directed me to print and my document did not print even the third time. She just went off and asked me to wait for as long as I can. After waiting for almost 5-7 minutes I realized it was not going to work out and I asked her about the printing again and she replied that she was not responsible for it without any trace of care for troubling a customer. At that time I really did not know, who to talk to and how to sort it out. So, asked for a refund, and she looked into her system and said my card had been charged only once and she would refund me for that time. However, when I came back home and checked my credit card, it was charged three times. How could they been blatantly cheating like this. When I called about it, she was rude again and made me feel like I was asking for her charity and not my own money.
Name of the staff concerned is DreAna and I fail to understand how has FedEx kept such an incompetent and rude person to deal with customers.

Horrible service and worse customer support. I missed a home delivery and was told it would take 5 DAYS to arrange redelivery! Seriously? I even offered to drive to where ever and pick the package up. Again, due to "processing and transfers" it would take several days. What a bunch of total crap! I paid for expedited delivery and this is what they call expedited? I wish I would have used a different service. In the future I will

FedEx,

Unacceptable. From not delivering my package to not knowing who is even driving YOUR company trucks! How can your company function?! I saw the driver pull up and start to deliver packages and when I asked the driver (who might not even work for you since no one knows who is driving) if there was a package for me, "I got no more packages". Ta Da! A few minutes later I get an email saying "Delivery attempted - FedEx tried to deliver your package". Wrong. Wrong. Wrong. On so many levels. I was there watching the whole thing! I can tell you what, I will do my hardest to make sure I never order through FedEx again! As for your driver... fire them. 1. You are wasting money on someone who doesn't care about their work quality. 2. You save money as a company and you will need it because you will be getting less business!

On February 19,2018 We were traveling on the freeway in California, and a FedEx truck intentionally cut off our vehicle (we have a Honda, versus a large FedEx Delivery truck!) as we were trying to change lanes, causing us to swerve violently OR RISK BEING SIDE-HIT AT 65 MPH BY THE FEDEX TRUCK which caused other vehicles to also swerve and slow. We had signaled properly, and had enough room, and the FedEx driver was blatently laughing at our car, as well as flashing us the middle finger for about a mile after the incident. The vehicle number ******* was and the plate number was *******W. We immediately called FedEx to complain about this unsafe delivery driver in their fleet, and customer service said that they would "look into it" and would call me back within two days. This happened over 4 weeks ago now, and we never got a call back. I have video of the driver laughing and brushing it off like it was nothing - of course he stopped flashing the middle finger as soon as he saw I flipped out my phone to record his sorry driving actions as I'm sure he wants to claim he was 'innocent' of all actions like lairs always do! At this point, I am demanding that driver be FIRED. Not 'warned', not 'disciplined', not 'written up', but FIRED because we never got an apology from EITHER FedEx or that lame delivery fool. It's too late for an apology FedEx. You need to be more careful who you hire as drivers - this could have caused a major accident and is NOT a laughing matter. Don't expect me to EVER choose FedEx as a delivery option if I have any choice in the matter EVER again. I would rather have a package shipped Media Mail by the USPS than choose an unsafe company like this one!