FedExReviews 2,900

I am not fan on making reviews but this time I need to.So, I ordered a phone from walmart online and it will be deliver through fedex. I was waited the whole day on the delivery date but nothing came. All the things I need to do was canceled.And I keep track on my order from time to time.And now I need to wait again for my package the next day. I am sorry but I have to say this. FedEx should prioritize the delayed package early in the morning so that customers will appreciate your service. How will I know what time that my package will arrived? Do I have to wait another whole day? OMG! All my time was used to wait for my package! Ridiculous! I will rate 1 for right now because I am very disappointed!

Don't ship furniture or ANYTHING valuable through Fedex! All items are sent up a conveyor belt and DROPPED 15 ( +?) or more feet into a bin! I had a very precious antique dresser with mirror completely demolished by Fedex. Insuring? Good luck collecting before the witching hour. I insured with two companies... because of the expense of this item... they dropped my insurance... the best way to ship precious items cheaply... Greyhound Package Express. Persons have to pick it up on their end. But hey... Have shipped dozens of items and nothing was ever lost or broken!

Absolute parasites. I have had many threatening letters from fedex regarding payment I apparently owe I have never used fedex I didn't even know what it was until I got these letters. I already contacted fedex via letters, email and live chat what said this was a scam but no proper answer given and never gave me the information I asked for such as proof of delivery, what the item was, who sent it and copy and total breakdown of this. Now fedex is saying I'm not me that it was billed to someone else well I have the letters with my name and address on. And have been threatened to take me to court if I don't pay. I have paid the bill because I'm highly stress and fedex is having an impact on my mental health. I still don't know what I have paid for. Looking into this this is happening to many people. Just totally fobbing everyone off even saying the bill was not invoiced to person contacting them. So who's bill is it then? Total scum bags to treat people like this. The stress they are causing is disgusting. NEVER USE FEDEX OR ANY COMPANY THAT USES THEM. BEWARE OF THIS TOTAL SCAM.

I have been waiting for a package from FedEx and today received an email notification that is was delivered. When I looked into, it had been delivered to an address in the US.
I called the FedEx customer service number to find out where my package was and explain that I live in Canada and according to my email it was delivered in the US.
That's when I encountered Jasmin, the rudest customer service rep I have dealt with in my life! She was super rude and snappy because I couldn't understand why my package was in the US. That's when she went on to tell me that I have to figure it out myself because by calling the company that now had my package. She couldn't tell me who that company was, but I needed to contact them. That's when I asked for her name, and of course she claimed she couldn't provide a last name or badge number. So I asked to speak to a manager.
Then I was placed on hold and put through to the escalation department where I spoke to another lady was slightly more pleasant, but still not very friendly.
Eventually after going in circles with her and realizing she wasn't actually a manager, she managed to figure out that my package MIGHT be with customs and the rest is up to me to figure out. She suggested I phone the shipping company and figure it out. I have NEVER heard of anything so ridiculous. Why would I call and figure it out?

Thanks FedEx, totally appreciate your help in not finding my package.

FedEx intentionally held a package that they were INFORMED was a CHRISTMAS GIFT for 2018!

The company promised delivery for anyone ordering before December 21st. I ordered on DECEMBER 17th.

The company shipped on DECEMBER 21st.

The original scheduled date of Delivery was DECEMBER 24th.

FedEx then CHANGES IT TO DECEMBER 26th.

On MONDAY MORNING DECEMBER 24th, CHRISTMAS EVE, THE PACKAGE WAS AT
THE LOCAL DISTRIBUTION OFFICE EARLY IN THE MORNING WAITING TO BE
DELIVERED!

2 HOURS LATER IT SAYS "PACKAGE NOT DUE FOR DELIVERY"!

IT IS CHRISTMAS DAY AND IT IS RUINED! THIS WAS ORDERED IN TIME, FEDEX
KNOWS THAT PEOPLE ARE WAITING ON CHRISTMAS GIFTS AND THEY DO NOT CARE
ABOUT THE CUSTOMER SHIPPING OR THE PERSON RECEIVING THE GIFT!

FEDEX ARE LIARS: THEY PROMISED TO DELIVER ALL ITEMS SHIPPED BY THE 21st FROM THIS COMPANY ON CHRISTMAS EVE!

THE PACKAGE IS NOW SITTING THERE AT THEIR WAREHOUSE DOING ABSOLUTELY NOTHING FOR 2 DAYS AND I WILL GET IT TOMORROW!

I DO NOT CARE for STUPID RESPONSES THAT SAY "OHHH, FEDEX HAS TO HOLD PACKAGES TO SELL THEIR BETTER SERVICES"

WHAT KIND OF STUPID IDIOT SAYS "LETS HOLD THIS PACKAGE BECAUSE IT CAME TOO FAST"? FEDEX ARE LIARS!

SEE THE PICTURE FOR PROOF!

I have a few packages that I for the life of me just can't receive from this postal company. I am seeing the status saying these items are delivered to the POST OFFICE yet when go to pick up item, ITEMS are NOT in the mail box & NEITHER WAS IT GIVEN AT THE DESK!

I NEED MY ITEMS ASAP!

I tried calling their phone number and not a $#*! Am I getting through! Emailing is another big problem cause I can't get an email address to contact company!

I messaged them on facebook, however, got a response and I felt like I was actually getting somewhere, BUT when went and picked up item, 2 items was found and 3 are still MISSING!

Tried messaging them yet again on facebook, and I yet to get a response!

I NEED MY ITEMS AND I NEED THEM AS SOON AS POSSIBLE!
I WANT THEM SHIPPED TO ANOTHER ADDRESS, ASAP!

I chose Fedex over ups based on a professional shippers recommendation. MISTAKE. Needed business equipment for weekend. Promised Friday. Waited all day. Called and told "this evening". Never arrived. Saturday, box 1 of 2 arrives and half the shipment doesn't help. Now says "vacation" Monday (driver who has it on truck?). Scheduled Tuesday. I sat home waiting because of a required signature. Customer service is USELESS. Never again. Call UPS. There's a reason UPS trucks outnumber Fedex on the road. Will never use again and will review wherever possible to share my experience. Calling them is like 1-800-I don't care.

I shipped my Tv through fedex a couple of months ago to Los Angeles, the TV arrived damaged, filled a claim online with FedEx and they still haven't reimbursed me for the damages. They have been giving me a round around, claiming that the documents that I filled were not acceptable and occasionally refusing to speak to me on the phone whenever I called. It's been a terrible experience for me. The shipping cost was 200 dollars plus and I paid more than 1400 for the time. It's been more than two months since they damaged my television and they are still giving me a run around.

I had a package that was supposed to be delivered according to their web site on Monday so I stayed home because it was a product should not be left on my porch all day. Later Monday I checked the web site and it indicated there was a delivery exception and would be delivered Tuesday. I called FedEx and customer service indicated someone would call in the morning and explain. Tuesday no one has called back, so I called customer service again and explained how much they had inconvenienced me, and would like someone to explain the delivery exception. I was again told someone would call me in a couple of hours. It is now well after noon and no phone call. This is not the first time I have had extremely poor delivery service from FedEx there have been at least 2 other occasions where the service was even worse.

Ordered a package from Zumiez and I've been tracking the order and it supposedly arrived yesterday but I didn't hear any buzz or call from anyone so the driver left a note (keep in mind I live on the 9th floor in an apartment building) so the driver tried again today and still no buzz or call. Clearly the driver is just lazy and doesn't want to buzz or try to get into the building to hand me the package and the final attempt is tomorrow. I swear to God this company needs to hire smarter drivers or just close already cause seems like your service is just down right trash now

This is the worst company ever, my delivery took 3 days extra to arrive! Wasted my two days in the house waiting for it! My husband wasted his day too waiting! Called them so many times not apologetic!
They don't seem to use their common sense! And leave packages with neighbors available... like other couriers out there! Just avoid using them... The call centres staff are a joke too! Puts you on hold just to come up with a lie! Pity