FedExReviews 2,900

They left without waiting for me to get down to where they were and sign the package. So i still haven't been able to receive my package.

Ever try to change delivery of pkg to a pickup option, like Walgreens? It used to work, but directions on desktop Fedex make no sense. Tried for hour to move around site and do it. Broken links-When u try to proceed to next step there is no link to continue. Web savvy. I am not stupid. Insane process. Does not work. Exhausting.

I have a major issue with fedex. Their customer service is absolutely horrible. I have a shipment that shows my cartons departed orlando for west palm beach at 12:36am. It is only a 3 hour drive at most. As of now, 1:58pm not updates. With todays technology their is no way fedex cannot locate the trailer & give accurate information. All they do is speak to you in as mindless robots. I had a so called supervisor put me on hold for about 43 minutes, & then call went back to regular customer service. Worst ever!

The package is too big to carry & the address doesn't exist. Fedex has no way for a complaint and refuses to pick up the box. Now I have this huge box telling the world that I must not be home. This is not safe. Searched for name and address of buyer online. No luck. I've tried calling & chatting & sending email forms. I am blocked no matter what I do. This is terrible, terrible service. The shipper and the person the box should have gone to are both screwed & I have to get rid of a big box.

I've never had such slow deliveries. They never update their website for your package. Their dumb customer service is the most awful thing I've ever seen. Never, never, never will I purposely use their service again. It just all around sucks so much, it's disappointing, and embarrassing for them.

This driver seems to latle have attitude he leaves heavy item for senor to have to drag intot heir home from the driveway and now i just received boxes just dummped in the walk way of our porch and home i cant seem to upload any photos of which today my boxes where crushed open i had to carry those heave boxex in from the steps and sidwalk befor my husbnd whom just had spinal surgery came home the other day it was 2 40lb bags of dogfood but he left them in the drive way. The seller will hear from us April 16,2021
$701.50
Order #**************

I ordered almost $300 in cabinet handles from Home Depot. I received a message saying FedEx delivered my package to my door. My package wasn't there and I opened a case with FedEx. FedEx swore they delivered it and I was told by Home Depot to dispute with my credit card. Today a random person stopped by my house to tell me it was delivered to his house by mistake. He was kind enough to bring it over vs throwing it out/keeping it.

FedEx sucks. If I could rate a zero I would, first off the delivered my package to the incorrect address and would not support on having this reimbursed or tracked down resulting in my having to follow up with the merchant. Fortunately the seller resent my item free of charge. Fast forward a week later, my package was shipped April 7th with an delivery date of April 13th. I did not recovery package nor updates as to where it was. It is now April 14th, my package just says No Scheduled Delivery Date Available At This Time. Here I am two days past delivery date, no call or follow ups with the status of my package. Their infrastructure it awful. Not to mention this is not the first time FedEx messed up a simple delivery.

I waited home for a package. I received several updates that stated my package was arriving. For whatever reason my package was rescheduled and notes stated that I was not home. NOT TRUE! I attempted to contact a supervisor but was given the runaround. POOR CUSTOMER SERVICE. They lied and didn't deliver when they should've.

#FedEx doesn't even ATTEMPT to deliver #Amazon packages even when customer pays shipping! Customer Service says it's their driver's prerogative to attempt to deliver or not!

This is interstate #fraud & must end!@*******@*******@FTC

If I could give them zero Stars I would they have lost my packages multiple times and they won't do anything about it I can't even talk to a manager and supposedly they can't contact a driver or see their location because that's their policy so for all I know they stole my package because it wasn't even anywhere in the vicinity of the other houses I even walked three streets to find my package oh but it's my responsibility to find my package and to contact the shipper when they're the ones that delivered it and they refuse to let me talk to a manager so all in all whenever ship a package with them and every time I order online I will request not to be shipped through FedEx

The worst and most incompetent shipping service I ever have experienced was with 2Go, the retail shipping partner of Federal Express in the Philippines. The conclusion must be that Federal Express service to the Philippines and within the Philippines must be considered unreliable.
A document requiring urgent delivery to Manila was sent from a Federal Express outlet in Cebu, the Philippines, on March 31. The waybill shows that it was designated for AIR shipment. Instead, 2Go sat on it for a week and then put it on a boat to Manila on April 6. It is now morningon April 8 and the package still has not arrived at its destination.
This was a crucial document, and the failure of FedEx/2Go will cost me over one thousand dollars, distress, disrupted sleep, and anxiety over the domino effect triggered by this abject negligence. One failure does not make a case, but I will not trust FedEx to, from or within the Philippines until it finds a partnership that can provide satisfactory service.
I note that 2Go fashions its expertise as "supply chain." I am reminded of the saying, a chain is only as strong as its weakest link – and to my regret, I found it.
I thought I might be almost alone in my criticism of FedEx. I find that even Amazon banned its vendors from shipping through Federal Express because of its poor delivery service. The name FedEX used to be a watchword much as Google is today for web searches. Poking around the web, I get the impression that Federal Express doesn't care about its reputation. Possibly that's because it can't keep up with the complaints and it's given up

On more than one occasion I have had Federal Express delivery my packages. They are always delayed even with 2 day shipping. Also one package the driver actually just slowed down and threw it out the door. He never stopped. I couldn't believe what I was seeing. Now I am waiting on a package that was supposed to be here on April 2,2021 then delayed to April 3 and guess what I am still waiting and it is now 4/7. I have heard a lot of folks say things get held up in Barrington NJ but, I am tired of the service. When you pay for 2 day shipping that is what you should get. Just ridiculous. If you can at all avoid this company I would do that. They are HORRIBLE.

2 packages sent from Winchester, Va to New Orleans on Fri 05MAR21. One arrives on Mon 08MAR21 and the other has been "in transit" at Holladay, Tn since Sat 06MAR21? F... ex has NO explanation or method for me to be recompensed for $300 loss. Not even rebate on $100 shipping fees!

Very bad service I needed my package for my daughter's birthday I paid extra for it to arrive days in advance and even so it did not. It lasted many days in the same state without the package moving. When it was finally the day it was supposed to arrive it was close to my home but it didnt arrive all day. It was about 15 miles from my house and they did not deliver. Then it said that now it has to be delivered the next day before 12 o'clock which is the same thing it said yesterday. Horrible they ruined my daughter's surprise

What has happened to FedEx? They use to be the gold standard in package delivery and with how much they change you would think that they still would be. I've been expecting a package out of Texas to Boise for three days now. Their automated system keeps telling me that the package is out for delivery in Boise only to get a message late in the day postponing the delivery for another day. My advice would be to use UPS or USPS. Avoid Fed Ex

I payed a x amount of dollars to ship a Easter gift to someone and days later it is still in transit. They don't want to admit their mistake and they don't want to give a refund. They blame their ridiculous "COVID-19 protocols" but they are just lazy and don't care. COVID doesn't stop a person from delivering a package. I would never use them again and they are no different from the lazy USPS who don't care. Stealing peoples money is not how you run a business during a pandemic.