FedExReviews 2,900

Really wondering if consumerAffairs has any deal with FedEx or not, but every time we write a review they wouldn't upload it until the company response for it. So we have choose sitejabber to post our review. We have processed complaints against FedEx numerous times and it is getting worse and worse. Just recently paid for a shipping and May 6th it shows will be delivering our package. (FedEx tracking Id: **************) May 7th says schedule delivery pending. Seriously, this has to be a joke. Called customer service, complained and guess what this time they don't even know 'Where my package is". Finally someone called and they said they apologize for the delay but we are trying to get your package ASAP. May 8th Still sitting in Memphis. Well, apology doesn't get my stuff and definitely lost lots of sales at our store. I think their customer service complaint is also a joke, like making feel like they are doing something, but actually they do not care for customer service at all. No refund, no answer and no responsibility, so now you decide if FedEx is worth of it or not!

Awful, awful experience. Paid for expedited shipping/Saturday delivery. Ordered item 8 days ago. Delivery date has been kicked back 3 times. The warehouse my package is at is 25 minutes away. In trying to call customer service to speak to an agent, the automated system won't let me even do that.

Take my money for an expedited shipping & then do as little as possible to see thru that obligation. That's what I'm getting here.

I will go out of my way to never use Fed Ex again.

Spent 75.00 to ship a package that was suppose to be there on the 6th of May. Tracked the package this morning it never left TX. Besides their delivers marking packages as delivered and not delivering the packages for two days. I think they are fall off. So a package that was suppose to be delivered before the recipient leaves town will now sit on their door step for a week and a whole new case will be open. This is unacceptable FEDEX. Worst Customer service in the last month too many incidents personally and with my business.

I ordered a bed and if I knew they wouldn't deliver to proper address I wouldn't have ordered it. They left it downstairs in front of a neighbors door. Poor service

I was expecting a package from FedEx. On the day it was scheduled to be delivered I didn't get it. The next day I got a notification that a deliver attempt was made but "Customer Not Available." Contacted FedEx because I was home and know for a fact the driver never came to my house. I was given the run around and told my package would be delivered the next day. I cancelled plans for the next day so I could be home to receive my package. Once again I got the same notification. And once again I know for a fact the driver never came to my house. Contacted FedEx once again and was assured the driver would be contacted and told to come back and deliver my package ASAP. I waited all day and still no package. Every time I contact FedEx I'm given the run around. Their customer service sucks. Each time I get the same cookie cutter response. They don't even address the fact that the driver states he tried to deliver my package when he didn't. Three days and still no package. I'm not sure if I will ever get my package at this point. If it were possible to give a negative review I would do so.

Only over night package is delivering on time.
Future Customers please review my points before selecting the different type of delivery
It is not good for the customers who are using 2nday delivery and paying extra charge.
2nd ay delivery taking one week to deliver the destination.
Ground shipping is taking more time but the charge is less

I was supposed to have a package delivered yesterday. At 8:30 PM, after I called again, they told me they were delayed and it would be delivered today. Now I call and they misplaced the package in an airport and the package won't be delivered until tomorrow, they hope. They take no responsibility and won't give any refund. HORRIBLE customer service.

The worst service ever! Not just delayed days! When I call they are rude and not giving me an answer when I wanted to check the status on my package then kept me on hold for an hour before hanging up. Then when I finally received my package it was damaged. Now I'm supposed to get another package but again when it supposed to deliver today it's delayed too and it's only say delivery pending so god know when. I hate to work with them I wish I can control who delivers my packages

I used to work for them but they set it up for me to have to quit. How? By charging me $2 a Pkg that I dont deliver everyday. Crazy right?

Sender pays for next day delivery with Saturday delivery. Package arrives in my town at 4pm on Friday; FedEx decides not to deliver until Monday! They have my package & the power. Package needs refrigeration, but it's sitting in a truck 10 miles from me in 90 degree weather! Phone call to them results in ‘sorry' but no way for me to go pick up my package!

Rude company they damaged my package would not give me the money I have proof they are fake stealing company

The worst company out there.
Im a business owner and packages dont come for days
Sometimes they send them back to where they come from.
They leave stuff outside by mail box.
They are a joke.
If i can help it they won't be delivering my stuff.

Absolutely the most inept, stupid, Garbage azz delivery company without a doubt. Been waiting 4 days and counting for a package shipped 120 miles from my residence. It's actually been at the FedEx hub 6 miles from my residence for going on 60+ hours and counting. Just see my tracking photos. They're self explanatory. Absolutely PATHETIC! Should be negative 2 STARS

These drivers appear to be incapable of delivering a package to the correct address. This has happened multiple times. And the company will not do anything to help us get the package. Horrible service!

Sunday 04/25/2021 I receive a notice that a package was delivered to my door.
I was home and had front door open, no package.
At the same time the FedEx truck drives past my apartment without stopping.
I contact FedEx and was told that the package was left at the central mailbox location.
I told them that that was unacceptable and for the driver to come back and deliver it to my door, that's what I paid for.
I was told that the seller I purchased the item uses what is called LAST MILE DELIVERY, where UPS and FedEx drop off the packages at USPS and they deliver them.
I told the person again that it wasn't delivered by USPS and was left in an open insecure location.
I was then told that USPS would be around to secure them.
I then told them that it's Sunday afternoon and USPS wouldn't be around till Monday 4:00pm.
I was told that I needed to take that up with the seller.
At that point I drove over to the mailboxes and found a person shaking my package as if to figure out what was inside.
I confronted the person and it almost escalated to the point where I was about to call the police.
I came back and called FedEx again and was basically blown off.
I then sent a couple of nasty emails to the seller.
That system of shipping is totally unacceptable.

No delivery, FEDEX from tracking stated they try the next day, No delivery, FEDEX stated this from a FEDEX actual person at a local FEDEX outlet to contact customer service but call him from my cell to avoid the department series of choices at FEDEX customer service.
He called and patched me through for which I still went through the gamut of choices and on hold to actually get a human being.
After struggling through the language barrier she started an investigation that ended with FEDEX would hold it at the distribution center where I could drive 80 pus miles round trip and approximately three hours in traffic to pick it up.
Then after another online search found away to have it delivered to a local FEDEX store.
They would contact when it arrived-it didn't! What a surprise!
As of late (three weeks now and hours research) nothing but an e-mail claiming it was delivered.
So apparently I'm out $108.00 and a rare antique steam engine.
FEDEX won't honor their failure. Not even close.
From what we have experienced from them in the past, that being packages hurled onto the deck, that's how we know there here from the thumping noise or silently launched on the
Ground in the rain.
Unhappy, disgruntled employees?
This company is in decline in many ways.
I will never use this service again nor shop with companies that do and inform them in kind.
I'm only a drop in the pond but the ripple effect is shore to shore

FEDUP!

TRASH $#*! COMPANY. If I could give negative stars, it's a -15. Have a order, paid for next day. Shipped Monday and said Thursday delivery(to begin, that's not even 2nd day). It's been delivered and ready for pickup AT A LOCATION NOT ACCESSIBLE TO CUSTOMERS! But I have to go there within 5 days or they ship it back. TO A PLACE IM NOT ALLOWED! Called yesterday and they said it would be today. Guess what? Still sitting at the location at noon on now Friday. CSR talking about 8pm tonight or tomorrow maybe? Maybe?