FedExReviews 2,900

I went to FedEx store today to make 2 copies for $0.30. The agent asked me to insert a credit card which I did. It was a big surprise the machine took $10.00 instead of $0.30. I talked to the agent and he said you will get a refund immediately once the receipt is printed. After the receipt was printed there was no refund. The agent said sometimes it takes 2 minutes. After 2 minutes the agent said call FedEx customer service for refund. I called FedEx customer service and they said I need to call the store because they can do nothing. I called the store agent again and he said again that I need to call FedEx customer service. I told him I already did. The agent kept repeating that I need to call FedEx customer service although I told him many times I already did. Then the agent said I need to call my bank to confirm that FedEx took only $0.30 not $10.00. I called my bank and I have told FedEx took $10.00. It's stealing to take $10.00 instead of $0.30. I will never do any business with FedEx and write on my Facebook this story to everyone I know. I filed a complaint with my bank to take back my money. It's really bad reputation for FedEx

FedEx delivered a package in June 17th, 2021 which was a PS5 game console ordered through Walmart. The package was not delivered correctly and left in a unsafe area. The package was also signed by the delivery driver whom did not follow directions to deliver the package to my door where my ring camera is located. I have reached out to FedEx multiple times to only be told "I will receive a call back". No call back to me has been made, and I am getting nowhere with this "investigation" of my package. If you are expecting a delivery of significant value I highly recommend ordering it through a company that does not use FedEx as 3rd party vendor to deliver your package.

Hows this

$#*! you Fedex. On arriving at st petersburg FL distribution center from Minnesota on monday June 21, the driver for my route told me delivery was delayed an additional 2 days as it was noted that a $#*!ing COUCH was lying on top of my box, and had crushed it. So mgmt wanted to inspect the contents before delivering. Please read that again. A COUCH. WAS. ON. TOP. SMH.

Inside was a product ive had to source 3 $#*!ing times because, you guessed it, each time the box came crushed. And this isn't something bought off of a shelf. It is a dash, no longer in production even in aftermarket, for a 1966 c10 fleetside. It was in decent /good and restorable condition prior to shipping. And these take months to find, before purchase and shipping, and always from an individual seller.

The first 1 was sent through UPS. They sent it back to seller and refunded shipping and damages. The 2nd and 3rd were with FedEx. See attached pics. Its truly absurd.

FedEx: your business is straightforward- shipping. Getting it from point A to point B, unmolested and intact. But you cant do any of that anymore. And rather than be proactive and remedy this, you'd rather mouth "but covid-19" and cry "Amazon took all our jobs". Nope. You are giving them all of your customers.

So Again, $#*! you FedEx. You suck. Will never use you again when it is my choice.

People if you want expedited passport service DO NOT use FedEx, they will charge your more than the cost of the passport itself. For a regular expedited passport with the card will cost $110.00 book + $30.00 card + $60.00 expedited = $200.00 payable to the US Department of State. FedEx will charge you an ADDITIONAL $217.00, for what? And this is for renewal. That is the mystery! How they get away with it is beyond me. Use the post office to mail it and it will only cost less than $8.00. I think it's a rip off.

Package tracking on web site works about 50% of the time. Notorious for holding shipments in warehouses until they have a full truck, regardless of the ship date. I have waited over 2 weeks to receive orders in the past. They don't care one whit about the end customer.

Personally, if I have a choice, I will NEVER choose FedEx. I do my best to avoid companies that insist on using them as well and will gladly pay a dollar or two more to get my product within a few days versus whenever FedEx feels like it.

This isn't the first time this has happened. We don't know when out package will arrive, and it's not something I want to chance leaving on my door step. First was promised to be delivered on the 17th. Then it reads pending, later in the evening it read delivery on the 19th. Woke up this morning to find it has been pushed to the 20th. Fingers crossed it actually shows up at my door on the 20th. Even if they deliver it to my neighbors again I would be fine with that this time. JUST WANT MY $#*!! I would rather drive cross country, then use fed-ex again.

They delivery your purchase damaged... packaging all ripped up... placed on porch upside down with the arrow pointing down... and late on their delivery estimate... I will never use them again... or order from merchants that use them for shipping...

Your customer service center absolutely has no clue what they are doing. They lie to customers when a claim is opened and never call back. They know package was delivered to the wrong address and lie Saying they would retrieve it. I myself had to do your job for you and after telling you where my package is... you send me to a survey about my experience. Here is your experience. I'm suing you for knowing where my items are and withhold them from a customer. For not having a manager on staff to handle upset customers that gave called for 3 days straight. For escalating to the point after 6 calls today and sent to surveys telling me I need to calm down or your hanging up. No wonder ups is better. You all suck.

The service is very poor

The service is very poor. I sent an envelope from the States to Canada to arrive in 24 hours. I paid $60 for this shipment and here is the output:
- The package arrived in 16 days after a ton of calls and emails.
- Each call has different info and outputs based on the customer service representative level of training and mode.
- No tracking online!
- We were told that we must pay extra 69 CAD for other taxes paid at the boarder. We had no option but to obey.
- During the process we were told we will be refunded the fees after the package arrival.
- When we applied for the refund after the arrival of the package, we recieved a very short email says "Dear valued customer: No refund ".
Very poor service. We were confused due to the contradicting messages over phone. We paid almost 110$ to send an envelope in 16 days... these guys are loosing their track and definitely thier management is extremely weak.

FedEx left a new JBL stereo amp on a wet dirt driveway 3 houses away from my house... I was at home expecting the delivery at the time... One of my neighbors found it on the wet ground beside a street side garbage can as it was getting dark that evening... She saw the delivery lady down the street and confronted her about it and the lady blabbed something about her boss that my neighbor couldn't understand and jumped in her van and sped off... Lucky me again I guess...

If you like gambling with your online orders just buy from someone that ships FedEx

Evidently it is a thing now with FedEx to schedule a delivery, not have it delivered, not get a call, but have to call them and have scheduled again and again until they feel like delivering it. What a joke. The worst!

I own the Duluth Candy Company and was expecting a delivery of chocolate on Thursday June 10th at my shop. The weather was 90 degrees outside, Fedex was going to deliver to my house, so we had to go through all the hoops of getting the address changed to the business, which FedEx did NOT want to do even though my business is 4 miles away from my home. Friday, no delivery, Saturday, no delivery. I checked the tracker for updates and it said expect delivery on Tuesday! Seriously? Tuesday! I attempted several calls to FedEx, there automated system is designed to keep you from talking to anyone! Finally the tracker update is saying expect delivery Monday. I have a considerable amount of money tied up in chocolate that has been sitting all weekend in there dam Warehouse in the heat!
DO NOT USE FEDEX, THEY DO NOT CARE ABOUT YOUR PACKAGE!

Graduated from a college in town, the delivery date was pushed back twice despite being located IN THE SAME TOWN and ~30 km away. FedEx refused to allow me to pick up my package ahead of time. Customer service was polite and friendly, I'm sure they're far too underpaid to be working for this corporation. Thanks, FedEx!

Holy crap Fedex is ungodly bad. You'll never get your package delivered in time, the drivers don't even knock before leaving when the package has a required signature, and USPS exists that does the job better for cheaper. I wish no business would ship using Fedex. I can't live without them because for some reason some purchases get shipped through Fedex. If I had my way, none of my packages would ever go through Fedex. It would save me so much time.

In my last review I left the tracking number to prove I was legit. Someone please tell me, are they messing with me? It was the same situation out for delivery for days and then I receive a text at 4:07 in the morning saying it will be rescheduled for Friday, This AFTER I had opted out of text updates! So, same horrible service with twists. Texts at 4 and 7 in the morning AND the package never arrived. This tracking number to prove I'm serious, **************656. THEY ARE SO BAD!

They don't care if they lost your package at all. Even if it's their fault they don't give a damn. Be careful when using their service.

If I could give it 0 stars, I would. I ordered furniture to be delivered by FedEx and I had no idea how much of an absolute nightmare it would be. I have called at LEAST 20 times for each package to tell FedEx to hold off on delivering because I am out of the country and every $#*!ING agent has something different to say: "We already put the information there, they just have to process it and it won't be delivered", "The package for sure won't be delivered today", "We put some instructions but we can't do anything to stop it from being delivered", "It is going to be delivered today despite your request to hold". $#*! OFF! The employees have ABSOLUTELY NO IDEA what they are doing and every agent you speak to has something different to say. That's IF YOU EVEN GET TO SPEAK TO THEM. They have an automated voice system for the customer service that literally puts you through hell just so you can speak to an actual human being. They have no standards for proper service. My request is simple: hold off on delivering my packages - IT'S NOT $#*!ING HARD. And what's worst is that the employees, on top of being incompetent, are rude, lazy and just could not care less. I seriously would not wish it upon my worst enemy to do business with FedEx. Please please please I am advising you all to go take your business elsewhere.

I almost always have an issue with Fedex. They handle their packages horribly as I have received multiple smashed boxes and the deliverers ALWAYS throw my packages at my door hard enough to make a loud noise heard throughout the house. Either that or their so incredibly lazy that they do not get out of the truck at all and throw it out the door onto my driveway. This company does not care AT ALL about your packages or their service. So terrible.

When delivering m last package they did not even try to knock on the door when someone was home to get the package! Now I have to wait until the next day for something I need!
I am not happy with the service at all!