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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I received my package 3 days ago and one sweater dress is broken. There is a big hole on thve dress. I found it is broken so I sent them message at the 3rd day, someone repylied me they can't do anything about it because I have to contact them within 2 business days, I sent message again but no reply anymore. First time I sent message with the photo and my order number, customer's service replied me and asked what is my order number, she or he can't look at my message I just sent to see my order number? I gave them number again then she or he asked if this dress has been wore, washed or removed tag, I sent them a photo with tag on, said I I never wore or wash it and the tag is on and I just received it 2 days ago, then they replied to me:"Our records indicate your package was delivered on Wednesday, December 4,2019. Damaged / defective items must be reported within 2 business days of your package's delivery. If this report is not made within 2 business days, we cannot move forward with a claim." I sent them message at Dec 7 2019, that was the 3 rd day I received the package, so they can't do anything about it and just ignore my message I sent after that. I have been ordered here I noticed many items colors actually look different with their photos and descriptions.
I ordered from fashion nova 2 separate orders at the same time but only received one order & a pair of shoes from the second order I was missing 2 dresses I called them they told me to file a claim with UPS I did so come to find out the never sent the dresses but they where sold out but took my money anyway... and now don't want to give me a credit or refund. I will never order again. BEWARE
Whenever I couldn't find a gift for my nieces and nephews for their birthday or on their birthday, Fashion Nova is my go to spot! They always have the best clothes to gift to my relatives.
I was handling a Halloween party and I didnt notice the tear on my Halloween costume! So immediately ordered from Fashion Nova a sexy Halloween dress just in time for my party. They had a smooth process and the costume was better than my former.
Ever since I started buying products at Fashion Nova, people mostly guys would stare at me. I somewhat feel like a celebrity when in public. They would treat me like I'm a queen. I have never experienced this type of gesture towards me before. Now I feel loved and most of the time I feel appreciated.
I'm a regular customer of Fashion Nova, I got hooked when I first bought my shirt, my friends told me that it was so awesome. I never thought about it at first but the more I wear it the more they would offer me their sweet compliments. It boosts my self esteem which makes me confident to express myself freely. Thanks Fashion Nova.
When I first got the clothes I ordered from Fashion Nova, I was very surprised to see the quality of it. I never thought that their product is actually that good because when I first touched it, it felt average. But when I tried the clothes out, it was so shocking to see that not only the clothes fit and suit me, but it is also stretchable and good for most sizes
I had been ordering Fashion Nova for quite a while now, and so far I had a great experience with them. I am just quiet surprised for those very disappointed costumers who had a bad experience with Fashion Nova but I'm loving their styles.
I have bought numerous items in Fashion Nova, from costumes to dresses to casual outfits and they always satisfy me! I trust Fashion Nova, they never fail to give me what I saw from the internet unlike other online stores that give bad quality outfits that are unlike the ones on the picture.
Some people kept on talking about having bad reports on the ordering process in different online stores but Fashion Nova always has a smooth ordering process. The process of my request went really fast and easy, so this very day I always trusted this online store.
They have the best sales every season! When I knew Halloween was coming, I immediately logged in to find what their next sale is going to be and I always get what I want. Their Buy 2 Get 1 free sale has me buying for more. I even bought more than I wanted to gift to my nieces for Christmas and Thanksgiving.
I could never find high waist skinny jeans better than at Fashion Nova! They always have the greatest fit for me and it's always at its best quality. The prices aren't as high as I thought online stores would be. Look for it yourself, the skinny jeans are to die for.
I was looking for a sequin party dress for a club I was going to next weekend but every good sequin dress I could find is expensive, when my friend suggested Fashion Nova, I couldn't believe it, I found a Diva Shine Sequin Romper for 45$.
For Halloween, I wanted a not so sexy costume for Halloween and different online fashion stores couldn't give me the perfect one, but when I opened fashion nova, it gave me the perfect costume that I needed. I got 3 costumes for Fashion Nova for 3 different Halloween parties all from Fashion Nova and they looked amazing. Friends were asking where I bought it and they were shocked to know it was from this online store.
There are days when I just want to dress up according to my mood and a lot of the time, my mood matches the weather or the season. Right now, it's Halloween and I've never felt so excited to find great clothes to wear to match the spooky mood. Fashionnova just knows what kind of clothes I need at the best times.
Fashionnova is like a home I come back to every now and then. No other online shop has ever made me feel treated the way I should be treated as a customer. They have great clothes, great quality, and great prices. I wish I could just stay tuned in forever.
Visiting fashionnova has become a daily routine that I look forward to. I'd scroll through so many different types of clothes and I just instantly want them. But to discipline myself, some days, I buy clothes and some days, I wait for the right time. I never knew I could grow even while I'm online shopping!
I just love going on a shopping spree from mall to mall. Now, I don't have to tire myself out when I found Fashionnova, the perfect site that satisfies my shopping cravings. The clothes I'd buy never disappoint and they're always so worth it.
It has everything I need and want from classy clothes to casual wears to gym outfits. If variety isn't convincing enough, there are mega sales and advantages for their customers! I couldn't have bought from a better site.
Fashion Nova has been and will always be my number one choice whenever I need fashionable clothes for something. I find that whatever I choose will always be the right choice because it always makes me look good, and that's what matters to me.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

