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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
0 helpful votes
Follow Barbie L.
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I received my package 3 days ago and one sweater dress is broken. There is a big hole on thve dress. I found it is broken so I sent them message at the 3rd day, someone repylied me they can't do anything about it because I have to contact them within 2 business days, I sent message again but no reply anymore. First time I sent message with the photo and my order number, customer's service replied me and asked what is my order number, she or he can't look at my message I just sent to see my order number? I gave them number again then she or he asked if this dress has been wore, washed or removed tag, I sent them a photo with tag on, said I I never wore or wash it and the tag is on and I just received it 2 days ago, then they replied to me:"Our records indicate your package was delivered on Wednesday, December 4,2019. Damaged / defective items must be reported within 2 business days of your package's delivery. If this report is not made within 2 business days, we cannot move forward with a claim." I sent them message at Dec 7 2019, that was the 3 rd day I received the package, so they can't do anything about it and just ignore my message I sent after that. I have been ordered here I noticed many items colors actually look different with their photos and descriptions.

Date of experience: December 8, 2019
Kentucky
1 review
0 helpful votes
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RIP OFF
December 8, 2019

I ordered from fashion nova 2 separate orders at the same time but only received one order & a pair of shoes from the second order I was missing 2 dresses I called them they told me to file a claim with UPS I did so come to find out the never sent the dresses but they where sold out but took my money anyway... and now don't want to give me a credit or refund. I will never order again. BEWARE

Date of experience: December 8, 2019
Arizona
1 review
0 helpful votes
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Whenever I couldn't find a gift for my nieces and nephews for their birthday or on their birthday, Fashion Nova is my go to spot! They always have the best clothes to gift to my relatives.

Date of experience: December 7, 2019
Georgia
1 review
0 helpful votes
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I was handling a Halloween party and I didnt notice the tear on my Halloween costume! So immediately ordered from Fashion Nova a sexy Halloween dress just in time for my party. They had a smooth process and the costume was better than my former.

Date of experience: December 7, 2019
Maryland
1 review
0 helpful votes
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Guys Magnet
December 7, 2019

Ever since I started buying products at Fashion Nova, people mostly guys would stare at me. I somewhat feel like a celebrity when in public. They would treat me like I'm a queen. I have never experienced this type of gesture towards me before. Now I feel loved and most of the time I feel appreciated.

Date of experience: December 7, 2019
New Jersey
1 review
0 helpful votes
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Thanks Fashion Nova
December 7, 2019

I'm a regular customer of Fashion Nova, I got hooked when I first bought my shirt, my friends told me that it was so awesome. I never thought about it at first but the more I wear it the more they would offer me their sweet compliments. It boosts my self esteem which makes me confident to express myself freely. Thanks Fashion Nova.

Date of experience: December 7, 2019
Georgia
1 review
0 helpful votes
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When I first got the clothes I ordered from Fashion Nova, I was very surprised to see the quality of it. I never thought that their product is actually that good because when I first touched it, it felt average. But when I tried the clothes out, it was so shocking to see that not only the clothes fit and suit me, but it is also stretchable and good for most sizes

Date of experience: December 7, 2019
Pennsylvania
1 review
0 helpful votes
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Great experience!
December 7, 2019

I had been ordering Fashion Nova for quite a while now, and so far I had a great experience with them. I am just quiet surprised for those very disappointed costumers who had a bad experience with Fashion Nova but I'm loving their styles.

Date of experience: December 7, 2019
Oregon
1 review
0 helpful votes
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Always legit
December 7, 2019

I have bought numerous items in Fashion Nova, from costumes to dresses to casual outfits and they always satisfy me! I trust Fashion Nova, they never fail to give me what I saw from the internet unlike other online stores that give bad quality outfits that are unlike the ones on the picture.

Date of experience: December 7, 2019
New York
1 review
0 helpful votes
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Smooth ordering process
December 7, 2019

Some people kept on talking about having bad reports on the ordering process in different online stores but Fashion Nova always has a smooth ordering process. The process of my request went really fast and easy, so this very day I always trusted this online store.

Date of experience: December 7, 2019
Ohio
1 review
0 helpful votes
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They have the best sales every season! When I knew Halloween was coming, I immediately logged in to find what their next sale is going to be and I always get what I want. Their Buy 2 Get 1 free sale has me buying for more. I even bought more than I wanted to gift to my nieces for Christmas and Thanksgiving.

Date of experience: December 7, 2019
District of Columbia
1 review
0 helpful votes
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I could never find high waist skinny jeans better than at Fashion Nova! They always have the greatest fit for me and it's always at its best quality. The prices aren't as high as I thought online stores would be. Look for it yourself, the skinny jeans are to die for.

Date of experience: December 7, 2019
Michigan
1 review
0 helpful votes
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I was looking for a sequin party dress for a club I was going to next weekend but every good sequin dress I could find is expensive, when my friend suggested Fashion Nova, I couldn't believe it, I found a Diva Shine Sequin Romper for 45$.

Date of experience: December 7, 2019
Ohio
1 review
0 helpful votes
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BEST HALLOWEEN COSTUMES
December 7, 2019

For Halloween, I wanted a not so sexy costume for Halloween and different online fashion stores couldn't give me the perfect one, but when I opened fashion nova, it gave me the perfect costume that I needed. I got 3 costumes for Fashion Nova for 3 different Halloween parties all from Fashion Nova and they looked amazing. Friends were asking where I bought it and they were shocked to know it was from this online store.

Date of experience: December 7, 2019
New York
1 review
0 helpful votes
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Seasons of Fashionnova
December 7, 2019

There are days when I just want to dress up according to my mood and a lot of the time, my mood matches the weather or the season. Right now, it's Halloween and I've never felt so excited to find great clothes to wear to match the spooky mood. Fashionnova just knows what kind of clothes I need at the best times.

Date of experience: December 7, 2019
Pennsylvania
1 review
0 helpful votes
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My home
December 7, 2019

Fashionnova is like a home I come back to every now and then. No other online shop has ever made me feel treated the way I should be treated as a customer. They have great clothes, great quality, and great prices. I wish I could just stay tuned in forever.

Date of experience: December 7, 2019
Florida
1 review
0 helpful votes
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Visiting fashionnova has become a daily routine that I look forward to. I'd scroll through so many different types of clothes and I just instantly want them. But to discipline myself, some days, I buy clothes and some days, I wait for the right time. I never knew I could grow even while I'm online shopping!

Date of experience: December 7, 2019
Tennessee
1 review
0 helpful votes
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I just can't stay away
December 7, 2019

I just love going on a shopping spree from mall to mall. Now, I don't have to tire myself out when I found Fashionnova, the perfect site that satisfies my shopping cravings. The clothes I'd buy never disappoint and they're always so worth it.

Date of experience: December 7, 2019
Florida
1 review
0 helpful votes
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FN is so good to me
December 7, 2019

It has everything I need and want from classy clothes to casual wears to gym outfits. If variety isn't convincing enough, there are mega sales and advantages for their customers! I couldn't have bought from a better site.

Date of experience: December 7, 2019
Ohio
1 review
0 helpful votes
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Number one choice
December 7, 2019

Fashion Nova has been and will always be my number one choice whenever I need fashionable clothes for something. I find that whatever I choose will always be the right choice because it always makes me look good, and that's what matters to me.

Date of experience: December 7, 2019