Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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The small floral details on my denim jackets make those items extra special for me. Thank you so much for the fast delivery and convenient services, Fashion Nova.
I am amazed at how accurate the size charts here at fashion nova. The items I bought days ago felt like they were tailored just for me.
I so love my new black croc booties, thanks fashion nova, they are wonderful. The soles are so comfortable and it felt so light when worn.
Bodysuits here at FN are so unique, the designs are unlike any other. The material used is so comfortable and soft on the skin, too.
So vibrant and girly. I am enjoying my combo game blouse, you guys. It matches well with the skinnies I bought with it. Keep the good stuff coming, Fashion Nova.
I ordered merchandise
I was told just returned and not to open package to get money back to my account
I did everything I was told then sent an email stated I'll get some Erefund
When I called customer service to speak to a supervisor "oh he's not available and you can't be put on hold". Worst company customer service ever
Thank you, fashionnova! My button down shirts are as promised, they are fabulous. The delivery was super fast, too.
The bohemian peach dress that I ordered just 2 days ago was very chic and pretty, I just got it earlier today and it shows just the right amount of skin and compliments my curves perfectly.
Denim skinnies are my staples and the best ones that I own are from FASHION Nova. Nothing comes close, they're perfect for me.
The services here at FN are consistently good, I always get my items right on schedule and their packaging's are so cute.
My most favorite high rise skinny jeans are from fashionnova and just last weekend, I got myself a new pair. They're equally lovely. Thank you for the fast delivery.
Right when I saw the taylor set here at fashion nova, I know I have to have it. It arrived today and was neatly packed. Thanks a lot, it was a perfect fit.
The leopard short set that I got from FN last Friday was everything I could ever hope for. It was stunning and it fits me perfectly.
FASHION NOVA's zodiac earrings are my favorite items on my latest purchase. I so love how beautifully they were made. The design is so intricate, I like it a lot.
My newly purchased fuzzy cardigan is perfect for the weather these days. I am enjoying the comfort it brings me. Thanks, Fashion Nova.
On December 4th I placed an order of 5 lovely dresses for my nieces Christmas present. I didn't have my debit card with me so I used Apple Pay. Immediately after I realized my Apple Pay had my old shipping address.(I hadn't used Apple Pay in a while) I think to myself no problem, customer service should be able to fix this in no time so I email them immediately. I receive the automated response and then 3 days later I receive a copy and paste response stating that fashion nova cannot make any changes to the shipping address and that I would need to get in contact with Ontrac but also that I would have to wait until my order shipped out to do so. On December 12 I received an email stating my order had been shipped and was arriving the next day. I submitted 2 requests to ontrac within 2 consecutive days and both times there was a generated response that they needed to get approval from the sender. I call fashion nova customer support and after 32 minutes I get a real person. I explain to her that I need them to give approval to Ontrac to change my shipping address. She wasn't really understanding my situation and asked me to hold a total of 4 times. She finally told me that all she could do was send me an email stating that they approve the shipping address change but won't be paying any additional fees, which is fine because I would be more than happy to pay to actually receive my package. Now having this email, I call Ontrac. I waited 49 minutes and then decided to hang up. Next day, my package was delivered to my old address. I email fashion nova and get a automated response. I tell them I did not receive my package and I just want what I paid for since I tried very hard to fix the issue the minute it happened. It's been 3 different emails where I receive automated responses that don't have anything to with my situation. My last email to them was along the lines of I just really want the items I paid for and I need someone to email me without using copy and paste. 5 days later I have received nothing. It is December 28th.
I have always wanted to own a double layer denim jacket but nothing suits my taste until now. The one I got here at fashionnova is worth its price.
FN's plum puffer offers a different kind of comfort. I love the material used and the touch of woven details on the sides were beautiful. It makes it even more special.
The purple jacket I got last weekend was wonderful. I'm definitely shopping more jackets here for the family on my next visit. Thanks, fashionnova.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members