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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Pennsylvania
1 review
0 helpful votes
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More sweaters
December 28, 2019

I'm hoarding more sweaters this year, that's for sure. I so love the new additions to the collection. You guys are the best. I just got my package today, by the way. That was fast!

Date of experience: December 28, 2019
Ohio
1 review
0 helpful votes
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Lovely trenchcoats
December 28, 2019

I have bought three lovely trenchcoats here at fashion nova two weeks ago and I am loving them more each day. Thank you for such great quality pieces.

Date of experience: December 28, 2019
Florida
1 review
0 helpful votes
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Better
December 28, 2019

The services here at fashion niva are better than any other online. My packages are guaranteed to arrive on time always and the products are of high quality.

Date of experience: December 28, 2019
Michigan
1 review
0 helpful votes
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Sweaters
December 28, 2019

I hoard quite a number of fashion nova sweaters and I'm not stopping anytime soon. I just bought a piece from the new additions and it's as good as the rest.

Date of experience: December 28, 2019
Georgia
1 review
0 helpful votes
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Burgundy lace up top
December 28, 2019

FN's burgundy lace up top is so chic and trendy. I just got my orders, thank you FN. I'm eyeing your winter collection right now.

Date of experience: December 28, 2019
North Carolina
1 review
0 helpful votes
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Keep up the good work
December 28, 2019

My delivery got in time. You guysa re so consistent, keep up the good work. I love every item in my package!

Date of experience: December 28, 2019
California
1 review
0 helpful votes
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Nice quality
December 27, 2019

The quality of clothes here at fashion nova is so nice and the designs are quite unique, too. Their handbags are very promising for their prices as well.

Date of experience: December 27, 2019
California
1 review
0 helpful votes
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Copper bodysuit
December 26, 2019

Lately I'm so into bodysuits and the best ones I have are from Fashion Nova. I ordered two more copper bodysuits two days ago and I'm waiting for them to arrive.

Date of experience: December 26, 2019
New York
1 review
0 helpful votes
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Blessing
December 26, 2019

FN is such a blessing to me. The one day delivery option is so convenient and reliable, too. Imagine the amount of time I saved by online shopping.

Date of experience: December 26, 2019
Ohio
1 review
0 helpful votes
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Feathered top
December 26, 2019

I have always wanted one of those feather tops I see in movies and now I'm waiting for a similar top I purchased here at afshionnova days ago. Can't wait to get my hands on it.

Date of experience: December 26, 2019
Texas
1 review
0 helpful votes
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Shapewear
December 26, 2019

Fashionnova shape wear is such a live safer, it has improved my curves when I wear dresses. Thank you guys, I'll be waiting for two of those more on the weekend.

Date of experience: December 26, 2019
Connecticut
1 review
0 helpful votes
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Professional
December 26, 2019

I love how the customer support team here is very professional and tends to concerns efficiently. My change of shipment address did not seem to be a bother at all. Thank you.

Date of experience: December 26, 2019
Ohio
1 review
0 helpful votes
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Comforting
December 26, 2019

The fact that FN's website is accessible anytime I please to visit, comforts me. I love how it takes the hassle out of physically shopping at malls and boutiques. The delivery is fast, too.

Date of experience: December 26, 2019
Colorado
1 review
0 helpful votes
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Black woven top
December 26, 2019

For a girl who loves woven tops, FN's black woven top from my recent purchases would be the best piece I owned for months. Now I'm looking forward to shop here some more.

Date of experience: December 26, 2019
Louisiana
1 review
0 helpful votes
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Drama jeans
December 26, 2019

I laughed when I first saw my drama jeans from FN, it was exactly how I pictured it to be. So cute and stylish, I'm wearing them today.

Date of experience: December 26, 2019
New Jersey
1 review
0 helpful votes
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Voyage tunic top
December 26, 2019

Thanks a lot fashionnova, I am loving my voyage tunic top. The colors are popping, very chic too. Can't wait to wear them to work tomorrow.

Date of experience: December 26, 2019
California
1 review
0 helpful votes
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Surprises me
December 26, 2019

Fashion Nova always surprises me with their services, delivery is always on time and my items are always, always packed so neatly. It's as if they don't want me to open end take them out.

Date of experience: December 26, 2019
District of Columbia
6 reviews
30 helpful votes
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Top things to be aware of before buying from them... are:
Only customer service by email. It took them a week to get back to me.
More importantly they only issue credit for refund/return
Everytime i had a issue (damaged merchandise upon opening my package they have made it right) and either gave me credit or sent a new one which is nice.
I just hate the return/refund process. If I buy a item, I shouldn't have to pay return shipping and only get credit. I should get that money back on my card. Especially since the clothing sizes suck (mainly the jeans) I had to send back my entire order of 6 jeans.

Date of experience: December 24, 2019
Massachusetts
1 review
0 helpful votes
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Sale
December 23, 2019

Watch out for fashionnova sales, I have been very vigilant about this. Hah. I get good deals all the time. Last weekend was no exception.

Date of experience: December 23, 2019
New York
1 review
0 helpful votes
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High rise mom jeans
December 23, 2019

High rise mom jeans are the best pair of jeans I got from last weekend's sale here at fashionnova. I'm loving how comfy they are.

Date of experience: December 23, 2019