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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Yep, they took my money. I thought people were overreacting but it happened to me. They kept giving me the same answer despite specific questions in my e-mails. Looks like no matter how much they care about money than professionalism, all that hard work stealing money won't matter when someone win's a lawsuit taking it all back. Good luck Fashion Nova, you $#*!ed with the wrong girl.
I did some Black Friday shopping on the Saturday and 10 business days later no tracking info. Nothing but automated messages being sent over and over to reply to my actual emails. If this company has grown as much as they say they have can't they afford actual customer service representatives? This whole situation is ridiculous, no one is actually responding to customer concerns. They've lost a loyal customer because I will not be spending anymore money with them.
Some other sites out there are literally scam so I made the effort the be secure and used fashion nova. Here, all your money and items are safe always and they also have a money-back guarantee program so you'll definitely find it worth it.
Fashion nova's service is always a win-win situation. I find it hard to believe that dresses really lasts long, have one dress from them for almost 3 months already and it is still in perfect shape. Not disappointing and they really do deliver what they promised.
I am from a far away place and fashion novas 2 day shipping free is my savior. They literally saved me a lot of cash because of the fees and therefore making me allot it in much important things. I beg of you to continue operating!
I know that my packages were safe at fashion novas hands. Been there done that, have ordered multiple times already without fail. Looking forward for my next orders.
Im always super happy when I get my ordered items and all of them are all in beautiful pieces, greatly package so we know that they are safe and sound. They are also gorgeous! Really hits the spot!
All the things I have bought from fashionnova is totally lovable, all of them are great, has a beautiful fabric that is very comfortable, and the description on site is always true, direct to the point.
It's important to get to know a site first and research is a must if you're eyeing for a dress. Fashion nova offers all the info and description needed for the customer to be engaged in buying. FN made it a lot easier, and also payments! They're cashless now.
Didn't even bothered looking at reviews before. Long story short, placed an order last monday and bcoz of 2 day shipping, it will arrive on wednesday, dont know how to track so called customer service, assisted me and got my order by thursday. Just wow tho, love shopping here.
All i can say is wow! Worth the 5 star i have given to this. Site is welcoming, not intimidating at all. Checkout is also express, no longer waits and your liked item can be deliver in your doorstep in no time!
This is a treasure! I mean wow, this one leaves up to the reviews it's getting. 5 stars are kinda worth it for this and I get why a lot has also rated them like that. Prices are also affordable, wallet for sure wont be empty
Been an online shopper for 4 years but this is my first time ordering here in fashion nova. Im very happy to see that they have handled my order/packages really will and it really makes me wanna try again since I saw some great deals and discounts on their site. Salute for this
I ordered Nov 24th, 2017 and still havent recieved a tracking information that it even left their warehouse, I know its the busy season but 2 weeks! I ordered from sephora 2 days after ordering from fashion Nova and recieved my order a week later, if I knew it was going to take this long I would have never placed an order.
I ordered from Fashion Nova November 27,2017. I havent received my order and every time I call I get a recording. I have been emailing them and I told them that I didnt want a percentage off or an apology and that I wanted a refund or a credit back to my account. I contacted the Better Business Bureau and filed a complaint and I think you all should too. Its not fair that they are unprofessional and want allow the customer to receive their money back because of their mistake. The ceo of the company is Richard Saghian and I tried to contact him but I got another email from someone name Ariel stating once again a percentage off my next order. Please call BBB and file a complaint about this company and their unprofessional practices.
I ordered something November 29 only to be notified on Dec 8 that they are out of stock. This is the second time this happened. The first time they only shipped one of two items ordered and gave no notice as to why until I EMAILED THEM. Hate them
This has been the worse purchase ever, i order on November 27th, today is December 8th and haven't even receive a tracking number or any information regarding the ordered i placed 12 days ago. The customer service is the worse, no one to talk to, is only the automated system. WORSE PURCHASE EVER.
Do they even have a live person working there? I posted a negative comment on their IG account due to the lack of service I've received. They deleted it! I made an order right before Thanksgiving and my order still shows unfulfilled. I've tried to communicate with them with no luck.
I place an order a week before black Friday and still nothing. I can't seem to get anywhere with there online shipping information. No tracking # or who the shipper is. I call there customer support line, get hung up on! Tried other lines to see if I can talk to anyone just get put on hold forever. Whats going on with these guys?
My conservativeness is somewhat bothering me since It was hard to find some great skirts that won't show much skin! I was wrong tho, fashion nova almost has them all. I love how the material used in here, comfy cotton! I wish for more
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

