Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Oklahoma
1 review
7 helpful votes
Follow Jessica S.
Unfollow Jessica S.
Share Review
Report Review

Yep, they took my money. I thought people were overreacting but it happened to me. They kept giving me the same answer despite specific questions in my e-mails. Looks like no matter how much they care about money than professionalism, all that hard work stealing money won't matter when someone win's a lawsuit taking it all back. Good luck Fashion Nova, you $#*!ed with the wrong girl.

Date of experience: December 8, 2017
Namibia
3 reviews
9 helpful votes
Follow Claire R.
Unfollow Claire R.
Share Review
Report Review

I did some Black Friday shopping on the Saturday and 10 business days later no tracking info. Nothing but automated messages being sent over and over to reply to my actual emails. If this company has grown as much as they say they have can't they afford actual customer service representatives? This whole situation is ridiculous, no one is actually responding to customer concerns. They've lost a loyal customer because I will not be spending anymore money with them.

Date of experience: December 8, 2017
Illinois
1 review
0 helpful votes
Follow Dianne C.
Unfollow Dianne C.
Share Review
Report Review

Some other sites out there are literally scam so I made the effort the be secure and used fashion nova. Here, all your money and items are safe always and they also have a money-back guarantee program so you'll definitely find it worth it.

Date of experience: December 8, 2017
Florida
1 review
0 helpful votes
Follow Nora C.
Unfollow Nora C.
Share Review
Report Review

All win, no lose
December 9, 2017

Fashion nova's service is always a win-win situation. I find it hard to believe that dresses really lasts long, have one dress from them for almost 3 months already and it is still in perfect shape. Not disappointing and they really do deliver what they promised.

Date of experience: December 8, 2017
Colorado
1 review
0 helpful votes
Follow Kara H.
Unfollow Kara H.
Share Review
Report Review

I am from a far away place and fashion novas 2 day shipping free is my savior. They literally saved me a lot of cash because of the fees and therefore making me allot it in much important things. I beg of you to continue operating!

Date of experience: December 8, 2017
Pennsylvania
1 review
0 helpful votes
Follow Olivia G.
Unfollow Olivia G.
Share Review
Report Review

Not even scared to order
December 9, 2017

I know that my packages were safe at fashion novas hands. Been there done that, have ordered multiple times already without fail. Looking forward for my next orders.

Date of experience: December 8, 2017
Alabama
1 review
0 helpful votes
Follow Dorothy M.
Unfollow Dorothy M.
Share Review
Report Review

Im always super happy when I get my ordered items and all of them are all in beautiful pieces, greatly package so we know that they are safe and sound. They are also gorgeous! Really hits the spot!

Date of experience: December 8, 2017
Arizona
1 review
0 helpful votes
Follow Marianne O.
Unfollow Marianne O.
Share Review
Report Review

All the things I have bought from fashionnova is totally lovable, all of them are great, has a beautiful fabric that is very comfortable, and the description on site is always true, direct to the point.

Date of experience: December 8, 2017
Florida
1 review
0 helpful votes
Follow Stephanie W.
Unfollow Stephanie W.
Share Review
Report Review

It's important to get to know a site first and research is a must if you're eyeing for a dress. Fashion nova offers all the info and description needed for the customer to be engaged in buying. FN made it a lot easier, and also payments! They're cashless now.

Date of experience: December 8, 2017
Louisiana
1 review
0 helpful votes
Follow Marcia H.
Unfollow Marcia H.
Share Review
Report Review

Don't care about reviews
December 9, 2017

Didn't even bothered looking at reviews before. Long story short, placed an order last monday and bcoz of 2 day shipping, it will arrive on wednesday, dont know how to track so called customer service, assisted me and got my order by thursday. Just wow tho, love shopping here.

Date of experience: December 8, 2017
Iowa
1 review
0 helpful votes
Follow Paulette T.
Unfollow Paulette T.
Share Review
Report Review

All i can say is wow! Worth the 5 star i have given to this. Site is welcoming, not intimidating at all. Checkout is also express, no longer waits and your liked item can be deliver in your doorstep in no time!

Date of experience: December 8, 2017
Florida
1 review
0 helpful votes
Follow Sherry M.
Unfollow Sherry M.
Share Review
Report Review

What a wonderful website
December 9, 2017

This is a treasure! I mean wow, this one leaves up to the reviews it's getting. 5 stars are kinda worth it for this and I get why a lot has also rated them like that. Prices are also affordable, wallet for sure wont be empty

Date of experience: December 8, 2017
New Jersey
1 review
0 helpful votes
Follow Fannie S.
Unfollow Fannie S.
Share Review
Report Review

Got my hats off, salute
December 9, 2017

Been an online shopper for 4 years but this is my first time ordering here in fashion nova. Im very happy to see that they have handled my order/packages really will and it really makes me wanna try again since I saw some great deals and discounts on their site. Salute for this

Date of experience: December 8, 2017
California
2 reviews
3 helpful votes
Follow Breana V.
Unfollow Breana V.
Share Review
Report Review

Wheres my order?
December 8, 2017

I ordered Nov 24th, 2017 and still havent recieved a tracking information that it even left their warehouse, I know its the busy season but 2 weeks! I ordered from sephora 2 days after ordering from fashion Nova and recieved my order a week later, if I knew it was going to take this long I would have never placed an order.

Date of experience: December 8, 2017
Mississippi
4 reviews
7 helpful votes
Follow Jaquayp J.
Unfollow Jaquayp J.
Share Review
Report Review

I ordered from Fashion Nova November 27,2017. I havent received my order and every time I call I get a recording. I have been emailing them and I told them that I didnt want a percentage off or an apology and that I wanted a refund or a credit back to my account. I contacted the Better Business Bureau and filed a complaint and I think you all should too. Its not fair that they are unprofessional and want allow the customer to receive their money back because of their mistake. The ceo of the company is Richard Saghian and I tried to contact him but I got another email from someone name Ariel stating once again a percentage off my next order. Please call BBB and file a complaint about this company and their unprofessional practices.

Date of experience: December 8, 2017
Jamaica
1 review
5 helpful votes
Follow Ashley b.
Unfollow Ashley b.
Share Review
Report Review

I ordered something November 29 only to be notified on Dec 8 that they are out of stock. This is the second time this happened. The first time they only shipped one of two items ordered and gave no notice as to why until I EMAILED THEM. Hate them

Date of experience: December 8, 2017
New York
2 reviews
4 helpful votes
Follow NATH T.
Unfollow NATH T.
Share Review
Report Review

WORSE PURCHASE EVER
December 8, 2017

This has been the worse purchase ever, i order on November 27th, today is December 8th and haven't even receive a tracking number or any information regarding the ordered i placed 12 days ago. The customer service is the worse, no one to talk to, is only the automated system. WORSE PURCHASE EVER.

Date of experience: December 8, 2017
California
1 review
6 helpful votes
Follow Roxanna H.
Unfollow Roxanna H.
Share Review
Report Review

Do they even have a live person working there? I posted a negative comment on their IG account due to the lack of service I've received. They deleted it! I made an order right before Thanksgiving and my order still shows unfulfilled. I've tried to communicate with them with no luck.

Date of experience: December 8, 2017
Canada
1 review
5 helpful votes
Follow Zahra R.
Unfollow Zahra R.
Share Review
Report Review

I place an order a week before black Friday and still nothing. I can't seem to get anywhere with there online shipping information. No tracking # or who the shipper is. I call there customer support line, get hung up on! Tried other lines to see if I can talk to anyone just get put on hold forever. Whats going on with these guys?

Date of experience: December 8, 2017
Washington
1 review
0 helpful votes
Follow Alexis R.
Unfollow Alexis R.
Share Review
Report Review

My conservativeness is somewhat bothering me since It was hard to find some great skirts that won't show much skin! I was wrong tho, fashion nova almost has them all. I love how the material used in here, comfy cotton! I wish for more

Date of experience: December 8, 2017