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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Customer support is on point and they always know what to do when problems persist. Mine was always resolved quickly and therefore Im always thanking their cs for that. When it comes to clothes, im kinda speechless. Great work.
Hi guys, I shop at fashion nova all the tie and have never had an issue with them in the past, and generally I love them so I understand all the positive reviews they have on here. That being said, this time I placed 2 orders, one on cyber Monday and one a few days later and both of them were confirmed, the money was taken off my account, but my orders still haven't been shipped out. It's never taken this long before so im not sure whats going on. I understand the fact that they sent out emails/ posted on social media regarding a up to 7 day delay in processing, but that time has been exceed. Not really sure wtf is going on and why its taking them so long to get it together post Black Friday/ cyber Monday.
Just shipped my item regularly and I'm satisfied with it. I have asked around and the average time of delivery is always 2-3 days. Lucky me! Mine arrived in 2 days without any scratch or whatnot. Really a blessing.
I ordered when they had black friday sale and my package has yet to be shipped! I am so disgusted by this business! How could you charge people and not ship the products?! Also, I've been trying to get in contact with them and they have not responded very UNPROFESSIONAL POS BUSINESS! I will be disputing the charges they do not deserve my business.
I bought some items back in august, they have not delivered. I've done follows ups, I was told to fill out affidavit docs as requested and did all of that. Eventually i was told my items got lost in transit and i will be credited with and E-card that was in November and to this day i am still waiting and no response from them. All i keep getting is Auto-Response from FashionNova.
I am always looking forward on adding more to my wardrobe collection and fashion nova has always been the right partner for me. Even though Im kinda chubby, They still got the things I like and still in for my measurements. A life saver, perhaps! Love your 3 day shipping btw! Thumbs up
Their catalogs and online selections is simply cool, I got no problem with it and Im actually overwhelmed by how accurate they are! One time I have ordered a top for me, personally and Im shocked that it got my size right! Fashion nova is really right on track and doesnt deceives us, customers.
Glad that fashion nova is updated and almost all the features are from the modern generation, those types that girls wears this days. The fitted jeans I have ordered last time really did helped a lot in our event our school since I dont actually have something to wear. They ship early so I got the jean on time!
So I came across a defective item once but dont worry, its rare and doesnt even happens but when it occurred to me, I quickly contacted the customer support to ask for a refund. They agreed easily and guess what, I got back my money and I am able to buy more here! Really efficient, they also promised that it wont happen again. Im happy with it
I dont even bother wearing the dresses I got in fashion nova since theyre all simple yet well-designed. Its such a great grab in terms of budget and design! I will share this to my coworkers some time
Fashion nova solved my skirt problem and it is literally search is over. When it comes to colors, I simply love them. Fashion novas selection usually presents pastel colors that make me look kawaii! Thank you for that!
The site itself is pleasing to my eyes and It really welcomes me to browse for such great deals they offer. So far, I have gotten myself some discounted stuff and Im happy with it.
I love the flats I received just last month because it looks elegant that I can use it to formal events. I actually just planned on using it as a casual but since its from FN, I can ensure that it is in top shape.
Never did imagine that a fashion site is capable of delivering fashion pieces like this on time! They deliver it some time in like 4 days but the earliest I got was 2 days and the best part about it is I didnt paid for extra shipping rates! How cool was that?
Love the colors! And specially, the materials that have been used is in the range of my taste. I got no complaints so far and all I have are praises towards fashion nova! The past discounts they held also did come in handy when I had the cash. 5 out of 5!
Turns out that fashion nova is my number one solution whenever I need some quick wardrobe changes. They ship very fast that The Flash will be shocked! Thats the one reason why I still use this. Thank you a lot!
Thanks for improving my overall fashion life! I have been well received by my peers because of the cute tops Im wearing and theyre kinda jealous with the fashion pieces I own! I will tell them about FN soon!
I have ordered a midi skirt just last week and so amazed that it arrived in one piece and it perfectly fits me. No hassle when it comes to shipping since it actually happens in just a matter of time, typically 3 days tops.
They are very attentive when it comes to customers needs and this proves well in their customer support hotline. Problems can actually be solved within an hour, based on my experience. If you have problems, fashion nova will surely help you, like they did to me.
I cant stop praising FN and introducing it to my friends because they have seen the results! The yellow sexy dress I wore in my friends party was totally admired by them and I cant say nothing bad to FN. This site is worth sharing and I know my name wont go bad.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

