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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New Jersey
1 review
0 helpful votes
Follow Joanne R.
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Customer support is on point and they always know what to do when problems persist. Mine was always resolved quickly and therefore Im always thanking their cs for that. When it comes to clothes, im kinda speechless. Great work.

Date of experience: December 8, 2017
Canada
1 review
6 helpful votes
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Hi guys, I shop at fashion nova all the tie and have never had an issue with them in the past, and generally I love them so I understand all the positive reviews they have on here. That being said, this time I placed 2 orders, one on cyber Monday and one a few days later and both of them were confirmed, the money was taken off my account, but my orders still haven't been shipped out. It's never taken this long before so im not sure whats going on. I understand the fact that they sent out emails/ posted on social media regarding a up to 7 day delay in processing, but that time has been exceed. Not really sure wtf is going on and why its taking them so long to get it together post Black Friday/ cyber Monday.

Date of experience: December 8, 2017
Illinois
1 review
0 helpful votes
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Just shipped my item regularly and I'm satisfied with it. I have asked around and the average time of delivery is always 2-3 days. Lucky me! Mine arrived in 2 days without any scratch or whatnot. Really a blessing.

Date of experience: December 8, 2017
California
1 review
3 helpful votes
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Worst online shop
December 8, 2017

I ordered when they had black friday sale and my package has yet to be shipped! I am so disgusted by this business! How could you charge people and not ship the products?! Also, I've been trying to get in contact with them and they have not responded very UNPROFESSIONAL POS BUSINESS! I will be disputing the charges they do not deserve my business.

Date of experience: December 8, 2017
South Africa
1 review
3 helpful votes
Follow Noni M.
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I bought some items back in august, they have not delivered. I've done follows ups, I was told to fill out affidavit docs as requested and did all of that. Eventually i was told my items got lost in transit and i will be credited with and E-card that was in November and to this day i am still waiting and no response from them. All i keep getting is Auto-Response from FashionNova.

Date of experience: December 7, 2017
Florida
1 review
0 helpful votes
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Always excited to order
December 8, 2017

I am always looking forward on adding more to my wardrobe collection and fashion nova has always been the right partner for me. Even though Im kinda chubby, They still got the things I like and still in for my measurements. A life saver, perhaps! Love your 3 day shipping btw! Thumbs up

Date of experience: December 7, 2017
Nevada
1 review
0 helpful votes
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Their catalogs and online selections is simply cool, I got no problem with it and Im actually overwhelmed by how accurate they are! One time I have ordered a top for me, personally and Im shocked that it got my size right! Fashion nova is really right on track and doesnt deceives us, customers.

Date of experience: December 7, 2017
New York
1 review
0 helpful votes
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On trend!
December 8, 2017

Glad that fashion nova is updated and almost all the features are from the modern generation, those types that girls wears this days. The fitted jeans I have ordered last time really did helped a lot in our event our school since I dont actually have something to wear. They ship early so I got the jean on time!

Date of experience: December 7, 2017
Maine
1 review
0 helpful votes
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So I came across a defective item once but dont worry, its rare and doesnt even happens but when it occurred to me, I quickly contacted the customer support to ask for a refund. They agreed easily and guess what, I got back my money and I am able to buy more here! Really efficient, they also promised that it wont happen again. Im happy with it

Date of experience: December 7, 2017
California
1 review
0 helpful votes
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I dont even bother wearing the dresses I got in fashion nova since theyre all simple yet well-designed. Its such a great grab in terms of budget and design! I will share this to my coworkers some time

Date of experience: December 7, 2017
Texas
1 review
0 helpful votes
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Fashion nova solved my skirt problem and it is literally search is over. When it comes to colors, I simply love them. Fashion novas selection usually presents pastel colors that make me look kawaii! Thank you for that!

Date of experience: December 7, 2017
California
1 review
0 helpful votes
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Wonderful site!
December 8, 2017

The site itself is pleasing to my eyes and It really welcomes me to browse for such great deals they offer. So far, I have gotten myself some discounted stuff and Im happy with it.

Date of experience: December 7, 2017
Maryland
1 review
0 helpful votes
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Awesome looking flats!
December 8, 2017

I love the flats I received just last month because it looks elegant that I can use it to formal events. I actually just planned on using it as a casual but since its from FN, I can ensure that it is in top shape.

Date of experience: December 7, 2017
Ohio
1 review
0 helpful votes
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Never did imagine that a fashion site is capable of delivering fashion pieces like this on time! They deliver it some time in like 4 days but the earliest I got was 2 days and the best part about it is I didnt paid for extra shipping rates! How cool was that?

Date of experience: December 7, 2017
Oregon
1 review
0 helpful votes
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Love the colors! And specially, the materials that have been used is in the range of my taste. I got no complaints so far and all I have are praises towards fashion nova! The past discounts they held also did come in handy when I had the cash. 5 out of 5!

Date of experience: December 7, 2017
New Jersey
1 review
0 helpful votes
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Dresses? Fashion nova!
December 8, 2017

Turns out that fashion nova is my number one solution whenever I need some quick wardrobe changes. They ship very fast that The Flash will be shocked! Thats the one reason why I still use this. Thank you a lot!

Date of experience: December 7, 2017
Florida
1 review
0 helpful votes
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Fashion life improvement
December 8, 2017

Thanks for improving my overall fashion life! I have been well received by my peers because of the cute tops Im wearing and theyre kinda jealous with the fashion pieces I own! I will tell them about FN soon!

Date of experience: December 7, 2017
Arizona
1 review
0 helpful votes
Follow Valerie F.
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I have ordered a midi skirt just last week and so amazed that it arrived in one piece and it perfectly fits me. No hassle when it comes to shipping since it actually happens in just a matter of time, typically 3 days tops.

Date of experience: December 7, 2017
Massachusetts
1 review
0 helpful votes
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They are very attentive when it comes to customers needs and this proves well in their customer support hotline. Problems can actually be solved within an hour, based on my experience. If you have problems, fashion nova will surely help you, like they did to me.

Date of experience: December 7, 2017
Missouri
1 review
0 helpful votes
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I cant stop praising FN and introducing it to my friends because they have seen the results! The yellow sexy dress I wore in my friends party was totally admired by them and I cant say nothing bad to FN. This site is worth sharing and I know my name wont go bad.

Date of experience: December 7, 2017