I have been a shopper for years before they were even popular. The shipping was always great. Would be shipped out same day and I would have it in the next two. I have bought tons of stuff from them and spent a lot of money here. Lately, the shipping and customer service has been horrible! They are going to ruin their company with this. I bought several items on November 30th and they have yet to be shipped. The site says there could be a 7 day shipping delay but I am having a feeling it will be far longer than that. I got to the point I just wanted to cancel the order, and sent an email. A woman by the name Monique responded that I could not cancel the items and could not get a refund of my money even if I did. That is absolutely ridiculous. That is not my fault that your shipping sucks. I should not be punished for your mistake. The same thing has gone with purchasing and the item is out of stock. They don't notify you, only ship out with you expecting all to be there and then you open the box to have an e-gift card in it. No option to get your money back. Who said I wanted to buy anything else from you after the mistake? Give me my money back. It is starting to become theft in a way. I looooove the clothing on this site but, I am not sure I will buy again. If you are having heavier than normal purchasing, that doesn't mean you make everyone wait ridiculous amounts of time to receive yet SHIP their order that means you HIRE MORE EMPLOYEES to work. You guys have more than enough money to do that... I am so disappointed in them and their policies. It is not your right to keep people's money for your own mistakes. People don't want to shop somewhere they have to worry about. Part of the reason I choose to shop here is because they are well,... were reliable and I knew what I ordered is what I would get just as expected unlike some of the other sites out now. Fix your issues or lose your customers it's that simple.

I returned a package a month ago and it has been exactly one month that I have not received my e-gift card. They said it takes 5-7 days the most and its been one month. I asked where my process of the return is and one of the workers told me that my order has already been shipped.? That did not answer my question and I had to wait a whole week to get another response. They continue to say it will take 5-7 days to process my return... Terrible, I really will not be shopping here again.

I always loved shopping at fashion nova. Never had an issue till I order a outfit that didnt fit me and I wanted to refund my money back or atleast an exchange in return. The outfit was made poorly as I was trying it on. So I contact fashion nova customer service and it said Im not going to get my money back or my exchange. So, basically they cheated me out of my own pocket. Highly disappointed! This doesnt make any sense to not ship the outfit back to the owner instead of keeping it. Thats ripping someones money off! I dont want to shop here anymore this is the worst customer service I ever had! DO NOT SHOP HERE! You will never get your money back or an exchange! Not only that its not a free shipping return so I had to pay to shipped it back. And, you mean to tell me I cant get it back? Even if fashion nova dont do returns or exchanges. Everything they say is false advertisement! They say they dont do returns or exchanges for final sales that ends in blah blah. But, they didnt put that on their website till I seen the return slips?

I placed an order on Nov 26. Order Number: #******* They took money out my account for the order on the 28th. I still haven't received my items which were suppose to ship in 2 days. I've emailed, text and called with no resolve. All I keep getting is due to high volume there is delays. Don't take my money knowing you don't have the items available. I'm so disappointed, because I got good reviews from my friends before I ordered. This is my first and last time ordering from Fashion Nova. If I don't hear from them today I will call my bank and get a charge back. I'm not waiting for something that I paid for almost 2 weeks ago.

Why is there no customer service? I'm a loyal customer who has ordered from this site multiple times. I have yet to receive all of the items from an order BACK IN SEPTEMBER, nor money from a refund BACK IN SEPTEMBER. I contacted the company several times and was even able to get ahold of "Mel" over email... for a brief two responses before she decided she was not in the mood to help. Unfortunately, I have to take this up with my credit card company and dispute the charges for clothes that I never received nor got refunds for.

DO NOT SHOP HERE. They are getting over on their customers.
I recently bought a ton of clothes on their website. NEVER AGAIN!
1/2 of the items I bought do not fit and their awful return policy doesn't allow you to return items ending in certain numbers because they are final sale. Unfortunately, there is no way to know that info until you get the return slip. No where in the items description does it say what you ordered it final sale... no where. Plus, if you do decide to return something that fits their return policy Fashion Nova expects you to pay for shipping. What!? That's not ok. I am highly disappointed. I heard such great things about fashion nova. This is the worst online shopping experience I've ever had. I refuse to shop here again.

I ordered on November 24th 200.00 worth of stuff with 2 day shipping and my order has not even been fulfilled to even be shipped off. I needed this order for a photo shoot and my birthday party. It is now December 7th and I haven't heard anything. I have sent numerous of emails and tried contacting the customer service line but never a real person to speak with. But had the nerve to send an email with the return policy stating I can get a refund but only though a gift card. I will never order from this site again and I advise Nobody too. Fashion nova sucks!

So i was reading everyone's review about fashion nova being fraudulent but im here to tell u they most deff are not! Because its busy and everyone's ordering their sending stuff out without emailing their customers that its in transit, that it has been fulfilled, or letting to customers know their tracking number. Today is December 7th and i got my email with the tracking number that my item is in transit. The thing is, my item has been in transit since yesterday (December 6th) but i kept going to the site to see was my order fulfilled and it said unfulfilled when it was and i had no way of knowing. They should just be better prepared next time around these days!