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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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fashionnova.com has provided me a lot these past few weeks and what i have found awesome are the jeans, or those skinny jeans perhaps. They don't rape my money yet they are super quality, worth the buy.
6 months FN user here and so far, no problems encountered. They have a lot of choices actually and they are divided in categories, as usual. With the 6 months ordering from here, I'm happy with the experience, cant say more with it.
Im gleeful until now that i have found this shop and one feature that stands out is the affordability of items they offer, no contemplation at all, very glad to find this.
Black is my primary sporting color and im pleased to find this color to have herr in fashion nova. I have ordered some sporting gear here knowing their quality to be top-notch. Hope it can help me with my sporting endeavour a lot.
Love the materials, clothings and specially dresses are so good to look at. My mom made some shopping advice and i am really glad that i can use it here, in fashion nova. That said i will be ordering more in the futre, mark my word.
They did progressed well as a business site! The support was well improved tbh, thats why when im ordering here now, I'm not afraid to lose money.
6th order! Its madness for me since i have ordered 5 different items here in fashionnova.com and i'm not nervous about it not getting at my home since i have known this sites protocol really well! They're otw and im excited!
Wow, the jeans were totally a killer! No complains, like really. It fits me well, it arrived early, and its affordable! Need more of this asap
I can be also called a loyal customer since it is my 15th times ordering from them, talk about dress addiction. All of them sailed smooth, shipping did arrived in time, mostly 2-3 days and what's more like it that it's in my doorstep of my house!
Fashionnova has helped me on my transformation or my looks transformation XD
I look cute, they said but for me im beautiful! The top i have ordered brought me a lot of boost to my confidence and looks. Thank you for that
I don't usually contact the customer support of fashion nova but this time is different, MY items was wrongly shipped! Well i know that time that i gotta calm down so i contacted the customer support and shocker, they knew about the problem and we coordinated with each other and my problem got solved! They were so careful about my order and they were also thoughtful
I love fashion more than anything! And fashion nova has helped me a ton when it comes to this and i have chosen them to be my number one fashion provider because i trust them and trust is really really important
The outfit i had ordered from fashion nova which is a pink dress with a slit perfectly matches my get-up! Even my make-up compliments well with it according to my crewmates last last night! I feel especially beautiful that time, greatly thanks for the dress!
Shayla Edwards: Order # ******* & *******. I placed an order over two weeks ago and my package has yet to even ship. This is a business that does not respect the customers money, time, or loyalty. I am a employee for the BBB. Please email me@ *******@boston.bbb.org with your complaints so that I can get a case going if my order is not received by the end of this week.
Boy how i glad that they just have 2 day shipping! I mean, it was great, minimal amount of waiting needed only! And take note, i have tried this and it is indeed tested. Not a time waster, approved by me! *thumbs up*
Greatly done website! Its cool to browse on such a high and big volumed library of apparels and i am actually personally impressed! Lovin every time i spend here
It's so kawai! The flat i have purchased instantly became my going out shoes! Perfect for casual gatherings and just basically going outside. It really made my life simple and also, cuter!
Simple and elegant! That's their dresses, i can easily use them whatever time i do like without any drawbacks at all. This made me feel a lot confident, seriously
Fashion nova has helped a lot of woman already by decreasing the problems they need to deal with getting new clothings. Now, you can easily shop anywhere around the world with just a credit card and fashion novas site. Never thought it was impossible back then but now I believe already. A must try site
Thanks for the help of fashion nova, my confidence actually got boosted! Im not shy to go out anymore because I know the dress Im wearing is in perfect shape that is totally right for me. Thank you for this!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

