Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered on Nov 24th. I have emailed them serveral times and they say the exact same thing. They never answer my question about when my order will be shipped out. 15 days people! When I say Ive emailed them, I mean 5-6 times! They continually say 7 processing days, like hello... youve doubled that and more now! How are they in business still!? They post every 20 mins on Instagram yet cant answer anyone. Guessing they just steal peoples money since they said they cant cancel my order, even though it hasnt shipped out.
Placed order on 11/24/17... my items still have not shipped 2 weeks. I contacted the Customer service replies with an automated email.
Placed order on 11/24/17... items still have not shipped 2 weeks later. Customer service replies with an automated email stating some BS. They wont credit your account... just give you a store credit AS IF you would like to do business with them again. PoshShop is awesome... try them.
I ordered quite alot from their site on black friday. My items still have not shipped, and every time I e-mail them they reply with the same answer! I dont know who all these happy 5 star customers are. Cant be real. The site is really not trusthworthy! DONT buy from them!
Ordered cyber monday, was suppose to get 2 day shipping, just TODAY i got my shipping information, and its not even arriving till saturday, mind you it ships from LA and i live in AZ, why did i pay for 2 day shipping? Regardless if this is great quality I really doubt ill be ordering, not worth the BS! And 5 star reviewers talkin bout they love the cutomer service and fast shipping, Why you always lyyyyinnn, stop $#*!in lyinnn!
Shopping has been made easy and selection of clothings here at FashionNova is so easy, even beginners can relate and use the site and it's free (of course you need to pay for the dresses and other apparels) I suggest to check this out.
Patience really does pay off! Been camping for their site almost everyday to have nice discounts and deals I can enjoy and so far, I have been having the time of my life! Saved a lot of money from these flash sales and discounts they hold.
Had a measurement of 32 DD and i have a hard time finding great clothes and shirts that will fit my chest. Ordered a top here, just the plain one with a bit of design and the shipping went well. Arrived and quickly measured it and voila! It was more than fit than I have thought. Thank yo for this!
Fashion nova did a great job to establish things the way people wants. The shipping itself is more than enough for me. It seems too good to be true but it is really legit. They offer them free, with no pay and they deliver the exact same dress on site in 2 days or so.
Never knew that the dress I have ordered was good and it was totally an attention grabber. It was far more value than what I have paid, considering the price, I think I have scored a pretty good grab like a freebie!
No hidden fees! Unlike some out there who really robs you in broad daylight, fashion nova is different. They ship the products you order at the right price given and asked so you won't disappoint with this. Using them is like a dream come true!
A nice style indeed and it has a great hint of tropical them in it's color and style. Most dresses from fashion nova are like this. They are stylish and fits the customers needs and they are ready to deliver it in no time.
Bought some items during black Friday for my upcoming birthday/vacation in december. I paid for express shipping to get it in time but still didn't get it. We are now December 9th and nothing! My birthday and my vacation is ruined. They shipped my items 9 days after my order... after shipping my items they sent me a message two days after saying they didn't send me 2 items and that I was getting a store credit what the Hell is this? I absolutely hate this store and I'll never buy there again. Screw you fashion nova -_-
Have ordered in here for two several and different occasions so i really need a change of clothing/dress. I am from a foreign country and considerably far so i love how they have shipped it easily with no hidden fees. My order arrived in 3 days and my mouth has no complaints to it.
When i first heard about the 2 day shipping, I was indeed shocked by it. So i have came to a decision and tried it out if it really was legitimate and yes, It was, believe me. It is top notch and now, I have been enjoying it as an FN babe!
Materials used in this fashion piece must be well picked and it suits me well. It comes in a great color as well -black- whenever I wash it, i monitor it and glad the color never fades! Bet it could last forever tho.
My mother told me that the clothes I'm wearing is so wonderful and they made me look even more beautiful and so it only means that fashion nova is indeed amazing! Ordering and paying process is also a breeze and it came to my provided addresses safely and securely. Thanks a lot for your service.
They ain't fake scam website like those that were spread across the net. You can trust your money to them as they can deliver your chosen fashion piece on time.
They refunded my order 4 times. The 4th time didnt even tell me that it was refunded. I asked them why, they said because they was out of stock... why dont yall update yall website, so. Ill know whats out of stock or not. Customer service is bad also.
I ordered on 24th of Nov said theres a delay of seven days, heeeeyyyu! Its more than 7 days!
What is going on?! Emails same answers! No human on the phone this is ridiculous! First impression as a first user, this is horrible experience!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

