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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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We monitor reviews for authenticity

Florida
1 review
1 helpful vote
Follow Mackenzee S.
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15 days and NOTHING!
December 10, 2017

I ordered on Nov 24th. I have emailed them serveral times and they say the exact same thing. They never answer my question about when my order will be shipped out. 15 days people! When I say Ive emailed them, I mean 5-6 times! They continually say 7 processing days, like hello... youve doubled that and more now! How are they in business still!? They post every 20 mins on Instagram yet cant answer anyone. Guessing they just steal peoples money since they said they cant cancel my order, even though it hasnt shipped out.

Date of experience: December 10, 2017
South Carolina
1 review
3 helpful votes
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Placed order on 11/24/17... my items still have not shipped 2 weeks. I contacted the Customer service replies with an automated email.

Date of experience: December 9, 2017
Florida
1 review
5 helpful votes
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Placed order on 11/24/17... items still have not shipped 2 weeks later. Customer service replies with an automated email stating some BS. They wont credit your account... just give you a store credit AS IF you would like to do business with them again. PoshShop is awesome... try them.

Date of experience: December 9, 2017
Norway
1 review
3 helpful votes
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Not trustworthy
December 9, 2017

I ordered quite alot from their site on black friday. My items still have not shipped, and every time I e-mail them they reply with the same answer! I dont know who all these happy 5 star customers are. Cant be real. The site is really not trusthworthy! DONT buy from them!

Date of experience: December 9, 2017
South Dakota
1 review
4 helpful votes
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Ordered cyber monday, was suppose to get 2 day shipping, just TODAY i got my shipping information, and its not even arriving till saturday, mind you it ships from LA and i live in AZ, why did i pay for 2 day shipping? Regardless if this is great quality I really doubt ill be ordering, not worth the BS! And 5 star reviewers talkin bout they love the cutomer service and fast shipping, Why you always lyyyyinnn, stop $#*!in lyinnn!

Date of experience: December 9, 2017
Mississippi
1 review
0 helpful votes
Follow Jane M.
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Shopping has been made easy and selection of clothings here at FashionNova is so easy, even beginners can relate and use the site and it's free (of course you need to pay for the dresses and other apparels) I suggest to check this out.

Date of experience: December 9, 2017
Texas
1 review
0 helpful votes
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Patience really does pay off! Been camping for their site almost everyday to have nice discounts and deals I can enjoy and so far, I have been having the time of my life! Saved a lot of money from these flash sales and discounts they hold.

Date of experience: December 9, 2017
Ohio
1 review
0 helpful votes
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Had a measurement of 32 DD and i have a hard time finding great clothes and shirts that will fit my chest. Ordered a top here, just the plain one with a bit of design and the shipping went well. Arrived and quickly measured it and voila! It was more than fit than I have thought. Thank yo for this!

Date of experience: December 9, 2017
Louisiana
1 review
0 helpful votes
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Fashion nova did a great job to establish things the way people wants. The shipping itself is more than enough for me. It seems too good to be true but it is really legit. They offer them free, with no pay and they deliver the exact same dress on site in 2 days or so.

Date of experience: December 9, 2017
New Jersey
1 review
0 helpful votes
Follow Rosalie E.
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Never knew that the dress I have ordered was good and it was totally an attention grabber. It was far more value than what I have paid, considering the price, I think I have scored a pretty good grab like a freebie!

Date of experience: December 9, 2017
Washington
1 review
0 helpful votes
Follow Roberta D.
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No hidden fees! Unlike some out there who really robs you in broad daylight, fashion nova is different. They ship the products you order at the right price given and asked so you won't disappoint with this. Using them is like a dream come true!

Date of experience: December 9, 2017
Massachusetts
1 review
0 helpful votes
Follow Carmen S.
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A nice style indeed and it has a great hint of tropical them in it's color and style. Most dresses from fashion nova are like this. They are stylish and fits the customers needs and they are ready to deliver it in no time.

Date of experience: December 9, 2017
Canada
1 review
4 helpful votes
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Bought some items during black Friday for my upcoming birthday/vacation in december. I paid for express shipping to get it in time but still didn't get it. We are now December 9th and nothing! My birthday and my vacation is ruined. They shipped my items 9 days after my order... after shipping my items they sent me a message two days after saying they didn't send me 2 items and that I was getting a store credit what the Hell is this? I absolutely hate this store and I'll never buy there again. Screw you fashion nova -_-

Date of experience: December 9, 2017
Washington
1 review
0 helpful votes
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Have ordered in here for two several and different occasions so i really need a change of clothing/dress. I am from a foreign country and considerably far so i love how they have shipped it easily with no hidden fees. My order arrived in 3 days and my mouth has no complaints to it.

Date of experience: December 9, 2017
Texas
1 review
0 helpful votes
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Shipping master race
December 9, 2017

When i first heard about the 2 day shipping, I was indeed shocked by it. So i have came to a decision and tried it out if it really was legitimate and yes, It was, believe me. It is top notch and now, I have been enjoying it as an FN babe!

Date of experience: December 9, 2017
Massachusetts
1 review
0 helpful votes
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MIDI dress frenzy
December 9, 2017

Materials used in this fashion piece must be well picked and it suits me well. It comes in a great color as well -black- whenever I wash it, i monitor it and glad the color never fades! Bet it could last forever tho.

Date of experience: December 9, 2017
Florida
1 review
0 helpful votes
Follow Florence C.
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My mother told me that the clothes I'm wearing is so wonderful and they made me look even more beautiful and so it only means that fashion nova is indeed amazing! Ordering and paying process is also a breeze and it came to my provided addresses safely and securely. Thanks a lot for your service.

Date of experience: December 9, 2017
Colorado
1 review
0 helpful votes
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True and trusty website
December 9, 2017

They ain't fake scam website like those that were spread across the net. You can trust your money to them as they can deliver your chosen fashion piece on time.

Date of experience: December 9, 2017
Texas
1 review
5 helpful votes
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They refunded my order 4 times. The 4th time didnt even tell me that it was refunded. I asked them why, they said because they was out of stock... why dont yall update yall website, so. Ill know whats out of stock or not. Customer service is bad also.

Date of experience: December 9, 2017
Canada
1 review
4 helpful votes
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Where is my order?
December 9, 2017

I ordered on 24th of Nov said theres a delay of seven days, heeeeyyyu! Its more than 7 days!
What is going on?! Emails same answers! No human on the phone this is ridiculous! First impression as a first user, this is horrible experience!

Date of experience: December 9, 2017