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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New Jersey
1 review
0 helpful votes
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Worst customer service ever my package didn't arrive and the answer was sorry to hear that very with the neighbors carrier open a claim and they will going to email me the info they never emailed me! They just care about sale and the the customer satisfaction also if you returned something is not guaranty they will refund the $!

Date of experience: June 13, 2021
Pennsylvania
1 review
1 helpful vote
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Insecurities
June 12, 2021

Don't get me wrong the outfits are perfect and then girls are stunning... but in every picture it's just women who have big boobs and a big $#*!... I know they wouldn't care if they saw this comment but I have an $#*! but am a A36 and it makes me feel upset that there just advortizing women with like the perfect boobs $#*! and curves.

Date of experience: June 11, 2021
Georgia
2 reviews
1 helpful vote
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Cheap clothing
June 6, 2021

I purchased a workout outfit with a debit card. The out looked cheap and see through. Found out I could only get a credit.

Date of experience: June 6, 2021
New York
1 review
1 helpful vote
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I really like fashion nova... fashion (the ones that don't make you look like your going to stand on the corner), however I have one problem, they make their sunglasses (some of them) out of toxic material and they need to say that in their item description so that you know what you are buying before you purchase it! Fix please...

Date of experience: June 3, 2021
Georgia
1 review
0 helpful votes
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I'll Full of $#*!!
June 3, 2021

This company is a scam they need to go out of business asap unacceptable behavior they are a ripoff!

Date of experience: June 2, 2021
California
1 review
1 helpful vote
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Delivery issues
June 2, 2021

Order# ******* I Placed an order on May 20th my order said it was delivered on May 21st however I never received anything from fashion Nova on trac is who delivered it to the wrong address I'm assuming and fashion Nova is not trying to reimburse me my money it's so frustrating because my $176 means a lot to me And I want my money back I shop with this company quite often and I have never had this problem but I will never shop with them again

Date of experience: June 2, 2021
Florida
1 review
0 helpful votes
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Fashion Nova policy states they are not responsible if the carrier looses your package. You will loose your the merchandise and your money. DO NOT ODER FROM FASHION NOVA. It's a risk!

Date of experience: June 1, 2021
Canada
1 review
0 helpful votes
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$#*!ty delivery service
June 1, 2021

Worse delivery service so far still did not get my order. Ordered 8th may stalled in reliable hub since 13th may, was supposed to get order 18th may here we are in june still received nothing. Cant anymore it was supposed to be a gift!

Date of experience: May 31, 2021
Maryland
1 review
0 helpful votes
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Returns
May 31, 2021

Rip off. It's hard to get it right the first time materials often suck or won't look like the pic. And returns are a rip off u have to pay 8 dollars to ship it back and they don't even refund u only exchange. Trash company

Date of experience: May 31, 2021
Alabama
1 review
2 helpful votes
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I am currently waiting on fashion nova to do a 10 day review for an outfit I ordered and never received. I also paid for one day shipping 6 days ago. I'm so over them they can continue to cater to the celebrities I get much better service with Shein.

Date of experience: May 30, 2021
California
1 review
0 helpful votes
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SCAM
May 27, 2021

Don't even have a real phone number their always unavailable received the wrong item and have been trying to contact someone and the website doesn't even work. It keeps saying sorry wrong submission
DONT SHOP HERE just wasted money
First photo what I ordered. Second photo what I received

Date of experience: May 27, 2021
Indiana
1 review
1 helpful vote
Follow C T.
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So fashion nova uses laser ship to deliver packages. They are HORRIBLE! They threw my package on a sidewalk away from my house and marked as ‘delivered'. Fashion nova will not refund or replace the shipment. FINALLY a Good Samaritan turned it in and I received my items but I WILL NOT take that chance again. Buyer beware!

Date of experience: May 24, 2021
New Jersey
1 review
0 helpful votes
Follow M P.
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The quality of clothes are very poor. I returned the items unworn with tags and they didn't refund my money. I got a gift card, which I would not use to buy more cheap clothes and had to pay for shipping. Very tacky company.

Date of experience: May 23, 2021
Florida
1 review
0 helpful votes
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SCAMMERS
May 22, 2021

Do not order from this company. Go to the Better Business Bureau and read all the 10K complaints. I am still waiting for my refund. It's been a month now.

Date of experience: May 22, 2021
New York
3 reviews
16 helpful votes
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I only would recommend their jeansmturtle necks and perhaps midi dresses. Out of the whole website, 10% are wearable clothing, the rest is instathot trash! The only reason Fashio Nova is winning on jeans is because many of these stores aren't catching up! Some of us are hourglass shaped! Our waists are small but we are not small on the bottom! Retailers ASSume your waist size determines your overall size! So a small waist automatically means the woman is rail thin! Which is not true! Stp making jeans for athletic/boyish shapes and big women ONLY! Fashion Nova was smart enough to market to hourglass girls! But this is where it ends!
It is not sexy/feminine to wear those tacky clothes! Sex appeal is found in style and femininty not in razor cut coochie cutter shorts sold on that site! There is a reason a certain "Type" of women get their whole wardrobe from there. The type of women that come out in a baralette with biker shorts and 10 inch nails with long rainbow lace fronts! I would never recommend it! Giving them your email is also signing your soul away to them because they will bombard you with their spam mail! DO NOT DO IT!

Date of experience: May 21, 2021
Wisconsin
1 review
0 helpful votes
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Scam
May 21, 2021

Paid extra for 2 day shipping and didn't receive until 3 weeks later. Contacted customer service 8 weeks ago and no reply. Never supporting this business again. If you go on "Trustpilot" you'll see nothing but bad reviews. Turns out this site is a huge scam to everyone.

Date of experience: May 21, 2021
Virginia
1 review
1 helpful vote
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I ordered items off here numerous times never had an issue. This time i ordered items and fashion nova has lasership deliver them and I have not yet received my package. The package says it was delivered which it wasnt. I reached out to fashion nova thinking they would help. NOTHING. Fashion nova told me to reach out to laser ship. Called lasership they told me to reach out to fashion nova. Run around. Fashion nova if you are going to keep having your items delivered by lasership i will no longer want your business.

Date of experience: May 21, 2021
Canada
1 review
3 helpful votes
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Terrible Service
May 21, 2021

Their customer service agents (if any) reply using templates that are unrelated to your question(s). They provide you with unhelpful answers which makes you wonder if anyone is really at the other end of the line.
Plus, they use unreliable delivery services. Currently experiencing a delivery delay (hopefully a delay) with my last order. I reached out to them and they made no effort to look into the issue or communicate with this third party that they choose to do business with...
My parcel has been in transit for 7 business days now. They referred me to the carrier... and how convenient was it to find out that the carrier's "Contact us" section doesn't work!

Date of experience: May 21, 2021
Georgia
1 review
0 helpful votes
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I placed an order for $80.2 dresses, 1 skirt, and 1 pair of sunglasses. My order was supposed to be delivered to GA. It went on a cross country trip from VA, to CA, to NC, to NJ, to GA and was "delivered" when it was not actually delivered. I was home and own a dog that would bark if someone pulled up to our house and she did not. Either it was never actually sent or someone during the shipping process stole it. I'm aware people can have stuff stolen off of their porches but this seems to be a common occurrence with both FashionNova and their shipping company. I did not read reviews until after my order had shipped and it went on a tour of the Country, I now know better and will never order from them.

Date of experience: May 20, 2021
Texas
1 review
1 helpful vote
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Ok first of all I was utterly disgusted with how Fashion Nova handled their customers. They send you these scripted messages when you try to get help over a lost package. They take 2 weeks to get back to you to say let us "now" look into it and then 2 days later say yeah it was lost in transit. Like duh I could have told yall that because it was over a month late! It gets better though. Asked for a refund and they instead gave me store credit for over 300 dollars worth of things.
I said you know what i already lost it anyway got some new stuff with the store credit just for laughs and instead of choosing standard I chose expedited and what do I see, its freaking Fedex! And, they actually sent it out on time. It baffles me why they don't discard the other service because Fedex has always been professional.
We will see how the quality of clothes comes out when it arrives in 2 days. Look out for the update.

Date of experience: May 20, 2021