Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
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Customer Service
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I ordered from Fashion Nova over a month ago and never received my package, I called USPS and they said they would call me back and never did, I emailed Fashion Nova and they told me to file a missing mail claim on USPS' website so I did, USPS sent me an automatic email back with no information other than that they received my claim, so I emailed Fashion Nova and they infromed me that I would have to wait 30 days for USPS to search for it anf that USPS would handle it from that point on and basically that they're not responsible at all. They later sent me an email asking me to make a review on their website, I did, a negative one that they did not post. I made another negative review wgich was also not posted. I emailed them again asking if they only posted reviews that would make them look good and they sent me an email saying they would direct my question to the appropriate area and never responded. I then filed an insurance claim with USPS which was denied the same day that it was filed when the search for my missing mail hasn't even been completed. They spent no time at all reviewing my insurance claim because according to them I've received my package. I would not spend over a month emailing and calling and stressing over a 23 dollar shirt if I had already received it. I will never order anything from them ever again, they don't take responsibility for the company that they choose to ship their products and they do not care about their customers.
I place a order on the 29 of june and i still Haven't gotten it i call the u. S post officer manger and she told me that my package was deliver to the wrong address. The address she said is not the address i put to have my order ship so now fashion nova not trying to give me back my money or store credit and i always order from there website i put my family and friends on to there websites so im telling everyone dont stop on fashion nova anymore cause of they made a mistake in put the wrong address on my order and now they not even trying to give me what i pay for this is some bull$#*!
They were package nicely and convenient. The shipping was good, but I had to wait weeks to get is even shipped, because 1 item wasn't in stock..
My experience with Fashionnova has been great so far. I only purchased small items so far and their products.
Shipping is quite fast to Australia, and the reviews are a great way to gauge how well a product can work for you.
Shopped due to the products discount. The website is pretty easy to navigate. Can't wait to receive my products xoxo
Fashionnova is an amazing online shopping website as their prices are very low compared to other websites. Service is also amazing
I fell in love with Fashionnova's product because their products reviews are very cleared and detailed. After that, the products are really attracting my eyes.
A lot of items are one sized, but they still fit me, and I am a heavy girl. The material is always comfortable.
The clothes are very pretty and there's a wide selection. Quality and service is often also great. Great Clothes and Service
I like this website a lot. It has loads of product items. Delivery is fast. When one of my parcels failed to arrive, Fashionnova were really helpful.
My 3rd order from this site, Excellent website! Easy to order and products are very good and reliable
Best products for best prices, amazing customer loyalty program and excellent customer service from Fashionnova
Such a great website with so many quality products! Im not a bot btw I just really love this site! Love this site
Very cute clothes for very reasonable prices! Would recommend Fashionnova for clothing and accessories 100%
That suit many styles for other people. The prices for the clothing are surprising low but the quality of the clothes are well worth the price. Well recommended website for fashionably cheap and cute clothes.^<^
There are tons of options to choose from and it is usually nice and cheap. Really great site and an easy check out experience.
U get plenty of discount options depending on the amt of money u spend to upgrade your status. Don't have any problem with any order so far. Sometimes it might take month to arrive so patience is the key.
I love all the variety and discounts I can get. I've enjoyed most of the items I've purchased and never had any trouble when I needed to return the ones I disliked.
I am an avid shopper and buy mostly all of my clothes on Fashionnova since the stores near me don't carry the type of fashion that I like to wear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members