I'm a fashionnova girl. I order from them 10 times a year. But noticed when they put discounts they raise the regular price. So basically your not saving anything. They just try to fool their customers with a discount cod.
I actually take a picture of my favourite stuff to order then in the future if they got a sake going.
That's how I noticed.
I'll stop ordering from them
It's time to find a better /Honest brand.
Booo fashionnova for trying to fool us

Stay away from this company all they do is scam people. I made a purchase of over 200, my package was never delivered and they would not refund me. It makes sense to require a signature for deliveries specially of such high amount. They just keep on offering you a 25% discount code as if after such a bad experience you would make the mistake of shopping with them again.

I find it kind of disturbing that they admit there is lead in their clothing which causes cancer and infertility in women and they do nothing to change this. When I wrote in asking why there is lead in their clothes and if they were going to STOP making their clothes with lead and they provided no answer all they said was "you can return your clothing items for a store credit" WHY WOULD I WANT MORE CLOTHES WITH LEAD IN THEM? I was a long time customer but upon just learning about this a few days ago I don't want to support a business that makes toxic clothing and doesn't care about their customers they only want your money at the cost of your health.

I ordered clothing from Fashion Nova on Monday June 21st which amounted to $367.44, however the order did not go through. So I ordered the same items again and it went through just fine - so far so good.

I reached out to Fashion Nova on Wednesday June 23rd after I noticed that I received 2 charges to my account, one in the amount of $367 44 and the other in the amount of $92.86 - I used QuadPay to break up the second payment. They ensured me that the order was canceled and I would be issued a refund - cool, no sweat. However, due to this error on their end, it caused my account to go negative and I ended being charged almost $30 in overdraft fees - not so good.

I reached out to them again yesterday, June 27th, after receiving not only my order that went through, but also the order that was supposedly "canceled". When I reached out to them to explain the situation and to state that my refund not only didn't go through but the order was never canceled. After going back and forth for a while, I offered to return the items from the canceled order and asked for a refund. To which they responded that they will NOT be giving me the refund, instead would only give me store credit and they will be sending me 7.99 for shipping to return the items.

I have NEVER had a good experience with FashionNova. Whether it be items arriving damaged, order gets lost, items are found to be "out of stock" AFTER I have already paid for it, this situation, and I'm over it. I will NEVER be returning to them.

My order was over $100 and I was supposed to receive my package weeks ago. The order was marked as 'on hold due to carrier' which is 'LaserShip' and I never got any help from their customer service. I've called multiple times and they claim that they have no idea where my package is.

Fashion nova work with a company called Lasership. Google it. The company stole 3 of my packages and blamed it on neighbors when we had video footage. So beware. Fashion nova shouldn't have hired the company without doing their research. The company Lasership has terrible reviews about packages being stolen.

I've been a customer for years but I recently had my first return and they kept 50% of my refund because some of the items were in the wrong plastic bags. What? No where on the return information does it state to be careful of which bag you use or they will keep your money... stupid. They kept about $60.00 which is extreme and they ignored me when I politely asked them to reconsider. Now here we are.

My store credit code number does not work and Fashion Nova will not reply to my emails. I returned a purchase, received a store credit instead of a refund which would have been ok but the code does not work, so therefore they stole $57.88 from me.

Robbed me of half my refund i spent 52 dollars so only got half back because of so called stocking shelf fees I was unaware about, charged me 15 to ship it back and didn't refund me my full amount that I did use to ship it to me in the first place so total I spent 67 dollars got 26 back ridiculous

I wanted to use the 40% off but code but then the system somehow didn't apply it and I was charged full price. I tried to cancel or modify my order within seconds after receiving the confirmation email. The quality is not the best and then You have to pay for returned items and they won't give you your money back, only credit. I don't care how many "influencers" wear their clothes, this type of customer service is horrible. Taking my dollars somewhere else.

There is no way to contact customee service. I bought $100+ worth of clothes, and the package says it was delivered though I never received it.

I placed an order for a denim shorts in seconds I tried to modify because I had make a mistake and ordered a xl instead of a large and they would not change the size, these people don't deserve my business, they won't even refund your money if u return an item I are bound to purchase something from them if they credit u back, this company makes no sense

I ordered 2 bathing suits and a cover up for a trip I was going on. I needed the items as soon as possible so I paid to expedite the shipping. Come to find out the order says it delivered but it never arrived. So, I contact fashion nova and fedex as I order it for a second time. I also expedited the shipping again so I could get it in time for my trip. I get the second order finally & in time for my trip. FedEx contacts me and says it has been delivered. Well I don't see it so I continue to contact the provider because it's their responsibility to make sure I get the goods they're providing. I go on my trip, I come back and I still hear nothing from fashion novas so called "customer service team". I continued to keep making claims of a lost package. A month goes by and they finally contact me to say since the package states it's arrived they're nothing they can do about it because of their "policy". Well your policy should be to make sure your customers get what the hell they ordered. Why would I order two of the same $#*!ing thing if got the original order. I'm mad because now I have to dispute the charge with my bank and hopefully they realize what a $#*! up fashion nova is. I was a very loyal customer and now I will NEVER shop here again simply because if something gets lost in transit they will not go to the lengths of making sure I get it or even refunding my money. I hope as I write this you all take my story into consideration because this is a lot of hassle when you can just avoid it by choosing someone else to do business within.

The lack of service that has been provided with getting packages in a timely manner had been a disaster. I have shopped with fashion sonce the beginning and now that i feel the company has expanded the service is terrible. I placed an order and 10 days later i still dont have my package cant speak to anyone because there is no call and i have emailed and their basically stating contact the department they ship my package too. Like you use that party to ship you should be reaching out that why your client does not have their package on time and than say store credit i dont want to shop there again so i dont want any store credite. Terrible terrible service

I'm giving fashion nova no stars I've been a loyal customer for year I ordered a dress and it got delivered to a wrong address because there using a new carrier lasership this place has bad reviews only non delivered and lying they delivered fashion not once help in way they try to 20 percent discount on my next purchase what a joke

A long time FN customer I am really upset about the (NO CUSTOMER SERVICE) at all.

I sent two returns at the same time, they both arrived at the facility at the same time one order was processed last week and I was issued a store credit for $44.63 however the order for $80.99 was not refunded.

Trying to reach anyone or even be able to send an email to customer service is literally impossible. The site is designed where it takes you in a loop by selecting your issues and at the end gives you a message asking if the information was helpful.

Can't reach anyone by phone either, I've even sent a dm via facebook to no avail.

This an absolute cluster$#*! and I will absolutely not shop with FN again. Plenty of other options out there.

I'll probably never order from them until they change their shipping company this is the second time this has happened to me. You order something 2 weeks in advance so it'll be in cuz most places show shipping in 3-5 days & 4 days to process well I'm 15 days since purchase date & it's been sitting at a facility an hour away from my home for 5 days.

I was supposed to receive my delivery on June 10 it is June 15 and no updates. Called laser ship they said Fashion Nova sent to third party and they don't have package. I contacted Fashion Nova and said wait another week to two weeks. Well that is a month to get my order even though I paid for items and fast shipping. Don't order from this company they will take your money and you will not get your items. SCAM!