Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had no problems ordering products from this website and can find a variety or products at good prices.
I will surely recommend and advertise this site to close friends and family members that are shopaholics!
Many options to choose from. However, there is a drawback when shipping an order that contains more than 1 item.
Fashionnova is really clear and easy to use, and their products arrive in a timely manner! I'm addicted. All i do is impulse spend and i love it
Fast shipping, great customer service, awesome range of products and affordable pricing~Love it! Thanks FN!
I order clothes, accessories, and other products from fashionnova for my teenage children. The quality is good, the clothes are stylish and different from what they can buy in Germany, and there are really great sale prices.
I decided to try this website as many of their fashion products are cheaper than many shops. Wasn't disappointed at all as the delivery was very quick! Satisfied with all the quality of my items, they even wrap it securely!
The products I use are all here! They are usually a lot cheaper than others, plus you can browse all the other super cool products on the market too!
Ive never dared to buy these things online, but your site is so good it makes me exited to try it all! Thanks fashionnova
Amazing experience looking through all your products! So much to choose from, and the information on each product is such a great help!
Best style shopping website, I bought clothes from this website all the time. Love what they have to offer. The price is so reasonable as well.
Good range of products and styles available, and the customer reviews are super helpful. I always get compliments on products I purchased from Fashionnova!
Love this website! Really easy to use and super reliable! Also the discounts and sales are great! Nice Job FN!
I have ordered from here pretty often and every time I am impressed. They have a variety of clothes that are good material at a lower price!
Since I haven't received my products yet I can't guarantee the quality/ shipping or anything else yet. But from the get go seems pretty awesome! Highly recommend.
Its a pretty amazing place to shop, ranges of products, especially fashion clothes and shoes which is extremely hard for me, in Australia to get a hand of.
Shop here a number of times and I've had an excellent experience every time, a wide selection, cheap and good quality.
I spent over $150 on their website and never received my package. I have tried to be in touch with multiple people via phone and email and they are incredibly unhelpful. I have never been so appalled by online customer service before! It has been over a month and half since I placed my order and there is still no resolution. Multiple different people are responding to my emails with no assistance and I when I call I wait for an hour and then the answering service hangs up, HELP!
There's such a huge variety of items you can purchase. I love it! The only problem is that I always feel iffy about purchasing online, so I tend to refer to reviews and ratings
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

