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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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What a smooth transaction! I went on their site selecting exactly what I wanted & checked out as a guest. Couldn't have been easier! The price was great too!
I'm very happy! I've bought here several times before. Beautiful products and a big variety of them as well! Great quality.
The amount for free shipping is pretty nice! I can find my favorite clothing brand and easily buy what I love from this website. And it's also convenient to check out stuff.
Love shopping here at Fashionnova! Variety of styled clothing and accessories for friends that live overseas. They are true to size and looks great!
The chokers and rings I bought the first time were soooo pretty and this time I bought some clothes on it. Just can't stop saving favorites on this website.
Can't stop buying things on this website! This is just my second time buying thing on this website and I still found a lot of items I want to buy.
I can not believe that I found a better price in here! Thus, I keep buying more and more after I found out more products!
It took 5 minutes to sort through what I wanted and the shipping was at a very affordable price. Easy and cheap process
I've always wanted fashion clothing and other products but because of my student life, it isn't easy to go all the way to other store.
I love this website! I shop on here all of the time, and so does my sister and niece. Their clothes are cute, prices are affordable, and the online shopping experience is nice. I would recommend this store to others definitely.
I first thought that these articles are so cheap that i am gonna receive something totally different from the pictures. But, I think that it depend on the article that you choose, because i only bought articles with at least one review to know more about the quality. I bought some clothes, and for now, i am very satisfied with the quality and the price! I am not really sure about the other articles with no review, but yet, in general, i really recommend this site!
I love how many cute and wonderful pieces I find. Great service and a variety of selection! Great Selection
Their wide selection of items in every category is amazing. Shipping may take awhile but it only takes awhile when you choose to buy items that aren't in stock.
I Have been regularly shopping on fashionnova from past one year and this is my favorite brand as it has unique style and comfort.
Great variety of products with very reasonable to amazing prices! Customer service is also very efficient and prompt. Love browsing this site.
Every order has come at around the 2 week mark with standard shipping for me and everything is packaged nicely.
Great customer service, amazing products, and trustworthy site! I've been purchasing for many months. Good job Fashionnova!
Fashionnova has a wide variety of products but I mostly shop for shoes and boots on this site. Good Customer Service
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

